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October 2024 by Mark Puente
I'd give zero stars were I able. Our daughter picked out her dress in April for her September wedding, and was assured the dress would arrive in plenty of time to be altered. Not even close, it arrived one week before the wedding and there was no chance of it being altered in time. All we have gotten from The Bridal Box is repeated blathering about their "No Return" policy. A complete waste of time and money, and the owner should be ashamed to take that money and offer nothing in the way of resolution. Karma will see things through, and I'll voice this on every single forum available to me. Terrible company, terrible customer service. Thieves, there's no other way to put it.
After the response from the owner below there's an important distinction to be made here.
We didn't purchase the dress from your 'designer' in Poland. We purchased it from you. End to end the responsibility was on you to deliver the product paid for. Blaming the 'designer' for what happened is simply cowardly and weak, and reeks of a lack of accountability. You should have offered to take the dress back, refunded the purchase price, and resell it, and own the mistake as it is ultimately yours, not someone elses. None of that happened. You kept the money for a product you didn't deliver, and that is simply shameful business practice. It doesn't make any difference how many emails you sent, or what transpired with your vendor. YOU have to own mistakes when they occur at your business. You'll carry on, and we will too, but karma can't be escaped.
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October 2024 by Nicole Rocha
This place is the BEST! From the super cute store to the AMAZING staff and dresses, you cannot go wrong! I had my first ever appointment here and even after going to multiple different places, no store has come close to beating the experience I had here. Sydney was so incredibly helpful, kind, and warm. She felt like an instant friend and made such good recommendations based on what I liked. I never felt pressured or rushed like I experienced elsewhere. Thank you so much Sydney and Bridal Box!
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October 2024 by M Howard
I had the pleasure of working with MaryAnn. I scheduled a last minute appointment for my veil and she helped me find the perfect veil to compliment my dress. She was so sweet and helpful given the circumstances. Thank You, Bridal Box!
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October 2024 by S A
I had a wonderful experience and found my dress! Sydney was so kind and amazing at her job. She was super easy to talk to and knew exactly what I wanted. The whole bridal party really enjoyed her and the positivity she brought to the occasion. The dress selection was also great and the whole place is cute and cozy. Thank you so much for the perfect wedding dress shopping experience! I 100% recommend The Bridal Box and Sydney.
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October 2024 by Melissa Long
I went into the Bridal Box on a whim, looking for styles that would suit my body type. Christine was lovely and made the experience fun and exciting! I ended up finding my dream dress all in one trip! I even came back with more of my friends to try it on again to ensure it is the dress I wanted, which Christine encouraged. I bought it and can’t wait to wear it! If you’re looking for a personal and fun bridal experience, this is the place to go!
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October 2024 by Karina K.
Liana was absolutely amazing and sweet, she made this a really memorable experience! She was honest, very knowledgeable, and overall super supportive. Never did I feel pressured to choose anything, she really made sure I was comfortable with everything I was trying on. I highly recommend choosing her as your stylist for a wonderful dress shopping experience!
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October 2024 by Katelin Godwin
Had such a wonderful time at The Bridal Box! My mom, sister, and grandma went in and found my dream dress. The space is homey and the staff were all very accommodating and helpful - one of the staff literally lent me the claw clip they were wearing! My appointment was with Liana and she let us start our appointment 30 minutes early. She was very knowledgeable and pulled some great dresses that I felt great in. I would totally recommend The Bridal Box for an easy-going wedding dress shopping experience.
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August 2024 by Janis Kirkland
My daughter looked stunning
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August 2024 by Maya Jackson
Sydney was such a doll and had an amazing personality. She’s great at what she does and it’s clear she’s very passionate about it. I absolutely loved the experience she provided. Although I didn’t find my dress here, they do have the CUTEST denim jackets and accessories. They have dresses with detachable trains AND sleeves, which I hadn’t seen in other bridal boutiques. They have a great selection of dresses and are reasonably priced. I also really like how they have business cards of local wedding vendors such as photographers and cake ladies. I loved my experience and highly recommend it to future brides.
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July 2024 by Heather Nicholson
A special experience.
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July 2024 by Charley & Leigh Ann Cross-Cull
Not only did I say yes to the dress, but I was impressed with the quality and options of the "sale" rack, where the dresses were more friendly to my budget. Additionally, when my go-to tailor couldn't alter the top of the dress to lay flatter on my smaller chest, Bridal Box's tailor was able to fix it beautifully and at the last minute. You would never be able to tell there were alterations - the dress fits like a glove and looks beautiful!
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July 2024 by Lynna Nguyen
I came here twice, and both times, enjoyed my visit. The Bridal Box is a pretty small shop which originally made me feel a bit weary on finding a dress here. I must say, this place definitely took me by surprise. Although the selection is small, the dresses available were well thought out and beautiful! I found more than a few that I liked and at a very reasonable price as well. I appreciated MaryAnn for helping me narrow down the dresses I liked on the first appointment. I ended up coming back a few days later with some girlfriends and decided on a dress here. Liana helped me the second time and she is the ultimate hype girl. She was friendly, fun and so helpful with helping me change into the "yes" dress. I'm extremely glad I gave this shop a chance. Being a bride is stressful! I went to several shops and was about to give up but then I tried on the dress here and I just knew it was the one. Thank you to The Bridal Box for making my experience a good one!
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July 2024 by Katie Scott
I had a wonderful experience at the Bridal Box! The store was clean and organized, they had a wide selection of dresses, and my consultant Liana was absolutely amazing. I ended up choosing a dress she pulled, something I never would've picked out myself. It fits my personality, body, and venue perfectly. Thank you Liana and The Bridal Box for the great experience!
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May 2024 by Grace Harmon
The Bridal Box was an amazing experience and I would highly recommend to everyone!! Both my sister-in-law and myself found our dresses here and they are so beautiful. I had Liana working with me for my appointment and she was the sweetest and most supportive person I could ask for when making a big decision like a wedding dress. She understood my budget and did whatever she could to make sure I got what I wanted at a price that was doable. Overall my best wedding dress shopping experience :)
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May 2024 by Chelsea Wareham
I could not recommend The Bridal Box enough! I came from Chico and had 4 appointments at 3 different boutiques booked. The Bridal Box was stop 3 and I am so happy that I booked the later afternoon spot. First off, Sydney was absolutely FANTASTIC and so welcoming when I first arrived with my party. After the store tour, she saw me gravitating towards the black dresses and told me that she was so excited to help a more alternative bride. After picking out about 4 or 5 dresses, she helped me back into the fitting room to get started trying on. I had connections with 2 dresses from the previous 2 boutiques and was lucky enough to find BOTH of the dresses at The Bridal Box. I was able to try on both of my top picks side by side there and cemented which one was my dress. Sydney even pulled a few crowns, a veil, and a cape for me so that I could see what it would look like with different accessories. The owner Christine was also an amazing help when it came time to purchase the dress. She told me that she would even be able to order additional appliques for me so that a friend of mine could make me a cape when the time comes. We had so much fun on Saturday that we came back on Sunday so one of my bridesmaids could try on dresses for her wedding in May. Once again, Sydney was able to make dreams come true!
Thank you so much Sydney and Christine!