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September 2023 by Christy Jewell
Not only are the clothes quality and at a great price point, their customer service is exceptional. A special shout out to Maddie, who provided a level of service that will bring me back again and again! I told them they're going to have to staff and stock double once Salt & Straw opens!
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August 2023 by Ashley O
The new location in the Fountains Roseville is wonderful! Their candles smell amazing and the clothing selection is top notch, I walked away with a cute romper and candle but I wanted everything in there! Don’t walk, run to Terra Cottage :) if they don’t have your size in store, you can order online to have it shipped.
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May 2023 by Theresa Amstad Cach
Ordered the soap dispenser with the village and just got the soap dispenser ?. Not happy
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December 2022 by Kara W.
I went in on the 20th to purchase as a secret Santa gift and ended up finding a cute necklace. I quickly discovered the person I intended to gift it to has quite serious metal allergies so jewelry wasn't going to work. I came back on the 22nd or 23rd trying to exchange for a different item and was told the do not accept jewelry returns. It was not mentioned at the time of purchase nor did I get a receipt. I'm now stuck with a necklace after Christmas that I can't do anything with. Be wary before purchasing certain items. I didn't even want a refund I requested an exchange.
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October 2022 by Lana Schotsal
I love this store!! ? They have quality everything, merchandise and customer service! Will be back over and over again.
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October 2021 by Torry S.
The clothing and jewelry are fabulous. I have only visited the Folsom store. I decided to submit an order online to treat myself to some post baby clothes after finally getting out of maternity wear. My package is extremely late and no updates on shipping. I've contacted customer service, but that hasn't helped much either. I was hoping for some reconciliation to make the situation right. Now I'm out 150$ and no clothes for this mama. I really wanted to love this beautiful boutique and shop local, but it didn't work out for me.
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August 2021 by Gina C
Placed an online order and paid using Sezzle. Something went wrong with the payment, I got charged but my order didn’t actually go through. I messaged the shop on Facebook and they immediately took matters into their own hands, contacted Sezzle and figured out the issue. They even set the items I wanted aside so they wouldn’t sell until Sezzle got it figured out. Amazing customer service! I hope I can visit in person someday! Thank you so much!
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May 2021 by Austin Watson
Such a sweet little boutique! I ordered two sweaters around Christmas time and had questions about the sizing and fit of them. I messaged the shop a d they got back to me and did an excellent job at answering my questions! 100% recommend this business.
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February 2021 by Gina Czaia
Placed an online order and paid using Sezzle. Something went wrong with the payment, I got charged but my order didn’t actually go through. I messaged the shop on Facebook and they immediately took matters into their own hands, contacted Sezzle and figured out the issue. They even set the items I wanted aside so they wouldn’t sell until Sezzle got it figured out. Amazing customer service! I hope I can visit in person someday! Thank you so much!
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February 2021 by Mandy M.
If I could give them negative stars I would. Online buyers BEWARE!! This seller has a HORRIBLE return policy and does not ship home goods and breakable items properly. I ordered over $100 from them and they packaged my items with little care for what would happen during transit. They use recycled flimsy boxes (and even label their boxes as recycled) and provide the tiniest amount of bubble wrap. All my items were stacked on top of one another with nothing used to fill in between so they wouldn't move and get damaged. When I contacted the shop immediately with photos they basically told me it isn't their responsibility to deal with damaged items and to file a claim with the shipping company to get my money back from them. UPS should not be responsible for damages when Terra Cottage poorly package their items. Extremely bad policies and bad customer service. Spend your money elsewhere people!
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January 2021 by Denise Anderson
The cutest little knick knack paddy whack's everywhere! My favorite is the black section, where else can you find black macrame plant hangers? You can spend hours lost in here!
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January 2021 by Amanda C.
I love that the girls are so helpful and friendly. I always find a unique selection and this place is my go to for gifting. Check it out!
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January 2021 by Olivia B.
Love this shop! They have an amazing, unique selection at great prices. The staff is incredibly helpful and helped me find exactly what I was looking for! I highly recommend this local business!
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January 2021 by Suzannah L.
Absolutely LOVE all of the decor and items at TC. This small business rocks! I have followed their IG pages forever and have always been impressed with their customer service and communication. They have the cutest things! Businesses like this make it easy to shop small and shop local!
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January 2021 by Britteny B.
Terra Cottage has the cutest items and the best staff! This shop is a must see. You won't be disappointed.
