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February 2024 by barb
Had such a great experience!
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February 2024 by Michael W.
Shoe Palace is one of the stores I'll check out when looking for sports shoes. This one in Roseville Galleria is one of the best Shoe Palace in the greater Sacramento area. I always visit this store when I'm in Roseville Galleria.They have all the shoes displayed on the wall beautifully and it is easy to see the styles without taking them down. The other sports clothes and caps are in the middle of the sales floor. Everything in the store is easy to get and the workers here are excellent!
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January 2024 by Ryan McKee
Company lies to make sales. Said we would be able to return purchase with gift receipt for full refund and then said they would only refund with original receipt. What kind of company is this?
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December 2023 by Dean Thammavong
Too difficult to return a shoe. Drove an hour from a store that said they didn't have enough to refund to another store that said it was too dirty as he padded off the little dirt that was on there.
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November 2023 by Jose Bueno
Came here a little while back with my wife, and the level of customer service of basically all the staff was rock bottom. Store was empty, we walked in and the staff were chit chatting, no one even acknowledged us until my wife spoke up as we passed them. No one checked on us, and when we asked someone to help us, she acted like we were a burden. 2 stars just because they had the size we were looking for, otherwise it'd be 1 star.
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November 2023 by Claudia A.
Unprofessional, rude employees don't recommend this location at all. Might as well go to Arden then go here
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October 2023 by J T
Very rude. They hang up when I call. I've called multiple times to no avail.
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September 2023 by OriginalBayBoy_ I80
Latest shoes on deck here always!
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August 2023 by Maryland W.
Very bad customer service. Asked for assistance and got an attitude from the woman employee. Employees were walking around not helping anyone, and when they did want to help they took forever and were still very rude. If I could give 0 stars I would.
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March 2023 by Gurnoor Jiya
Watch this company just will wake money from with selling the product to us but if just in case your shoe has any manufacturing defect with in a month . They will not give customer service on the products which they sell.Store Associate and customer service told me to reach out Nike andNike website says that”We have made arrangements with our authorized retail accounts to accept returns for products with MATERIAL or WORKMANSHIP flaws. In the event that you have a Nike product with a material or workmanship flaw, for fastest service, we advise you to first check with the place of purchase for their assistance. ”So either Shoe Palace is not Authorized retailer for Nike or They just don’t believe in customer service.In Future I will rather buy direct from the company at least I will not get hassle just in case regarding warranty issue.
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January 2023 by Gaming With Wacky Chance
I literally went to go get air jordan 1 mids, then i asked the worker for the shoe then he said “you can’t be here” my friend i with was uncomfortable n so was i. then asked for my size and then he said he would give it to us we waited for about 12 minutes, until we realized the worker was helping other people and forgot about us. we are people of color and he was helping people who were not of color. my friend then asked if he had my size and then he said i showed you that we don’t have it. and then my friend said that he didn’t show us and he really didn’t. i will be going back to that store because i saw another pair of shoes i was interested in. this worker was so rude i wish i could give this review a 0, but that’s not possible so i give it a 1.
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November 2022 by Kevis Rice
How I put in 30 tickets in and did not win a raffle on Jordan 1 lost and found yall will do better with first come other than that ur young employees get to give them out to there friends other than that it’s rig
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February 2022 by Israel Santana
Variety of shoes. Employees are friendly. Like always prices are a bit high because of the name.
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December 2021 by Johnathan Dorsey
Where is the drip in this place
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September 2021 by Christopher Gai
Awful customer service, will never shop here again.