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June 2024 by Jaffney Doroy
Went there last week to purchase a ring. Thank you Kim for helping us with my husband what metal type to choose that would look good on my skin. She’s really nice and approachable and explained very well. We pick up the ring today and Natalie assist us. She’s really nice too helping take us pictures ? Good costumer service!
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May 2024 by Lisa Balog
Arleen is the best!! She is on top of her game!! She helped me pick out the most beautiful Ice Blue Sapphire and diamond band!! I am extremely happy! Thank you!!
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May 2024 by Kevin Russell
Kim at the Roseville location was amazing! I went in just looking for answers to a few questions. She made the whole experience easy and fun! You can tell she loves what she does and really wants what's best for the costumer. She was very patient with me and all my questions. She takes the time to get to know you and your partners relationship to make sure the perfect ring is chosen. I went in a week later to pick up the ring and she remembered me. She even asked if I could keep her updated on everything. She also asked if I could bring my partner in so that she could meet her after the proposal! Couldn't have asked for a better experience or person to help me through it! Thank you Kim!!
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May 2024 by Joesph Roberts
Wonderful service! Arlene worked hard to get us exactly what we were looking for
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May 2024 by Lola Karavan
10/10 customer service!! Natalie has helped me through my ring process and i couldn’t imagine a better person to help me. Sweetest girl and so patient and makes the experience easy and zero pressure at all. It feels like she’s a friend and she understands your wants.
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May 2024 by Nikolay Sidorchuk
I recently had the pleasure of working with Natali at Shanco, and I couldn't be happier with the service I received. Natali's professionalism, expertise, and dedication made the entire experience smooth and enjoyable.
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May 2024 by Stephanie Mayo
My husband and I have used Shane Co for over a decade. He purchased my original engagement ring, his wedding ring, jewelry for our daughter and more from here. The service is phenomenal and the warranty is exceptional. Natalie helped us upgrade my ring most recently and was amazing.
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May 2024 by Jacob Glaser
Great store with great customer service! Natalie was very patient with us and helped us in every way we needed.
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May 2024 by Victoria Flores
Wanted to share about my experience today. My wife and I stopped by to get my sons clasp looked at for his gold chain and they just blew me away again with their exceptional service! Got the clasp repaired without having to replace it and took care of us free of charge! Kim helped us get that fixed and the rest of the jewelry cleaned! Amazing customer service!
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May 2024 by Holly Wells
Natalie was phenomenal to work with. Personable, prompt, and professional!! I always feel well cared for and appreciate that my investments are too.
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May 2024 by Tim Hendrix
She said yes!! After a terrible experience at Jared, we found our way over to Shane co. And we’re greeted with friendly smiles and warm welcomes by all the staff. Tara is who assisted us in the engagement ring process. My now fiancé and I walked in with zero knowledge about engagement rings and Tara spent hours with us making sure we found exactly what we wanted. She answered all of our questions and was incredibly personable. When I went back to make the final choice I had the pleasure to be in the hands of two other staff members who were also just as helpful and personable as Tara. Overall, Shane co will forever have my trust and I refer everybody I can to choose Shane co. Thank you to the Shane co. team!
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May 2024 by Matthew Orsolini
Always great customer service!!! Always have what I want!
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April 2024 by Dan Watt (neoBigD)
Quick and easy service for ring cleaning and securing. Bright and clean store, and the staff has always been friendly, not pushy for a sale.
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April 2024 by Melissa Paulucci
We purchased a ring for our daughters 18th birthday and had it engraved. We weren’t happy with the way the font came out, Alex at customer service along with norm (the jeweler) helped us choose another font and showed us before they engraved it. Came back in an hour and it was perfect! Norm did a fantastic job!!! Thank you to both of them
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April 2024 by Audra C
Mikey the jeweler did a phenomenal job replacing my worn prongs and even replaced 2 diamonds that fell out. So happy with his work and at a beyond fair rate!!! Thanks Mikey!!
