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March 2024 by Kona Joe
Of all the Schools banks I've visited this one has been the best. Staff is super friendly and professional. Always greated and treated with integrity and respect.
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November 2023 by Gary Wiemers
We had a very unhelpful experience on Nov. 6. My Mom has been a member for20 years. .
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April 2023 by navid shii
I recently had the pleasure of visiting Roseville branch of Schools First Credit Union and was thoroughly impressed with the exceptional service I received from their friendly staff. As a long-time customer, I have always been satisfied with their services, and this visit was no exception.From the moment I walked through the door, I was greeted with warm smiles and a genuine eagerness to assist me. The bank's staff members were not only knowledgeable and professional, but they also went above and beyond to make my experience as smooth and efficient as possible.The staff took the time to listen attentively to my inquiries and provided clear explanations to all my questions.The level of customer service I received was truly exceptional and I felt valued as a customer.Moreover, the bank's facilities were well-maintained, clean, and organized, creating a pleasant atmosphere for banking.
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October 2022 by T D
SFFCU is a great credit union. The benefits and support that come with belonging to this credit union are unparalleled in the credit union sphere.
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March 2022 by D T
SFFCU is a great credit union. The benefits and support that come with belonging to this credit union are unparalleled in the credit union sphere.
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February 2022 by Anastasia W.
I have been a member of Schools for 14 years. I know last year the merger was a little rough and probably the worst timing, however I'm still a big fan of this bank. They have always been good to me and continue to be to this day. I recently took out my first auto loan with them and they were so awesome with the entire process. In my experience everyone was super nice and personable. Vadim and another banker (her last name was Rodriquez) were great and immense help. Thank you again so so much!
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January 2022 by Phon M.
I do have to agree with other members after other company merge my banking issue had been problem after problem and try calling 800# that is listed the call waiting is over 30min. Is ridiculous to get my banking issue resolve before the merge I was able contact the branch directly with no problem now is like Wow! Just to talk to someone to get your car loan issue resolve..... who on earth have all morning to wait and listen to the most saddest music on this planet.
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December 2021 by Jamie J.
I have been a member of School's First for over 10 years. We used to live in Huntington Beach & it was by far the best bank. The staff at the Roseville branch reminds me of the over the top excellent customer service that this bank is known for. Just this week I came in with my kiddos for a simple deposit. One of the associates by the name of Peyton gave my boys little goodie bags to keep them occupied during our visit, was engaging with them, asking them questions, and just making their day. This happens every time I go into the branch. When she found out that my current loan company stopped doing autopay she was so accommodating with providing me with checks and over the top service. I cannot say enough great things about this branch! Highly recommend!
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November 2021 by Don L.
I am so frustrated with this Credit Union. From the takeover last year, (which was a disaster!) to today when calling to find out about someone trying to access my account. After the first 15 minutes of waiting, I finally selected to get a callback. When they called me back (20 minutes later), they needed to transfer me to the accounts department. Another 15-minute wait with no response! This place has some of the worst customer service for any credit union. One mistake after another with this company. Run away, run away! The staff at the actual building is great. The corporate, IT department, and online help, is hopeless!
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November 2021 by Linda Y.
I'm am very pleased with the service I get whenever I go there in person. Staff are always pleasant, courteous and knowledgeable. I would like to comment on 3 employees in particular for their outstanding customer service, pleasant and professional manner. They are Vadim, a member services rep; Veda a teller; and Cindy, the branch manager. I can tell they are happy in their positions which reflects how well they are treated and are appreciated. Thank you and I look forward to my next visit. Linda Young
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October 2021 by Caramia L.
All the Banking ladies were so kind and sweet. They made sure I was helped with getting a new debit card. I was impressed and impressed with kind atmosphere they created with my kids. My kids are silly and goofy and they were kind and understanding. I'm impressed!
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October 2021 by shawn sharma
Never again deal with them again paid off my loan
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August 2021 by LenKa K
Had a really good experience today!! Went in because my card was blocked from someone else trying to use it in LA to get themselves some chicken @kfc or whatnot. Stephanie welcomed me right away, before I even got to the teller line she told me that Oksana can help me at a desk, which was awesome because I was trying to take care of all of this on my lunch break. Both Oksana and Stephanie were very knowledgeable and got me out of there in no time with a new card in hand!! And they sent me off with a little member appreciation cup with goodies inside!!
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August 2021 by Krista L.
I come to drop off my fiancé's payment for his vehicle since I work close by. The wait times are short, the location is clean, and all staff is polite and helpful. It's inconvenient to have to make this payment in person since online is no longer an option after their merger, however that's not a fault of the staff here.
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July 2021 by jason frei
I recently joined this credit union and have been taken care of by them ever since. I am grateful for their excellent service. They always take care of me and the wait times are accurate on the website. If you are looking for a good change with your banking this is the right place to go. You won't be disappointed.
