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February 2024 by Larry S.
Still the best products, honest and fair folks. Worth the drive from anywhere in N. CA
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December 2023 by John Machado
I developed a water leak in my trailer and called for a service appointment. I was able to get an appointment to bring my trailer in for repair within a week. They were able to locate the issue and make the repair and get my trailer back the same day. This was my second time receiving service with this dealer and would highly recommend them for sales or service.
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December 2023 by Shelley Carlisle
I've used Scatt once for some NuCamp T@B 400 Boondock trailer maintenance. I had a great experience with that.But the opposite occurred just recently when I wanted to upgrade my 2 lead acid 6v batteries to one 12v Lithium battery. I had done some research prior to calling Scatt. My initial call was with Travis. He told me I could use one 12V Lithium battery - the brand they use is Battle Born, at $945 per battery. We also discussed upgrading to 2 12v batteries. Their quote to me was a whopping $3500 - for two batteries, a converter, wiring and labor. I was not aware I needed a converter or new wiring (from my initial research), but trusted the information, the second time from Jason, the owner, who said Travis was wrong about only needing one battery, he insisted I needed 2. I scheduled a time to come in. However, after thinking about the high cost - far more than I was expecting to pay - I decided I didn't want to do the upgrade to Lithium and called Jason and told him so.He immediately gave me a hard time, saying he had already ordered the converter which cost $600. He was pushing me to do the $3500 installation, shaming me for changing my mind. I told him why couldn't he send the converter back to the manufacturer and he made excuses. I also mentioned he now has a converter in stock to sell to a future customer. He still gave me a hard time and said two lead acid batteries would still be $1000 plus one hour labor getting to the area where the batteries are. I told him I would call him back on what my decision would be. It didn't make sense that a company with $100,000s of thousands of dollars of RV inventory would complain about $600.So I went out to my trailer and pulled out one of the batteries myself (in about 10 minutes). It wasn't hard. I decided to do further research with NuCamp owners and found that not only are there great Lithium batteries 2/3 or less of the cost of Battle Born (with similar specs), but that I only needed one 12v battery to replace the 2 6v ones. Simple math (yet Jason was trying to confuse me saying I needed 2 12v to replace 2 6v). I also found that I didn't need a new converter or new wiring, since the solar converter that comes installed in the trailer (at purchase) would charge the lithium battery to about 85% and then the Victron controller would charge the rest (also a manufacturer install prior to sale). Of course I was told nothing about all of this from Scatt.As a licensed NuCamp dealer, they should know all of this, yet failed to communicate that with me and instead tried to get the higher sale. When I sent several emails explaining all of this and that I felt taken advantage of, I received no responses.I will never use this dealer again.
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November 2023 by J C.
called to inquire about a camper shell and the guy was not only unhelpful but was rude as well. he seemed annoyed I even called. Ended up taking my business elsewhere. Should have read the other reviews here.
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October 2023 by D K.
Absolutely The Worst Customer Service Over The Phone. If You Need Parts Skip This Place. They Have A Very Short Memory Of Prior Conversations Regarding Placing A Parts Order.
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July 2023 by Tim B.
Yes, this is the place to shop for an RV, camp trailer, etc. We were surprised this dealership had several new (and hard to find) 2023 TAB 400 teardrop camping trailers. We had a great price from a dealer in Reno and SCATT matched he price and actually came out under. From the initial contact with several of the salespeople, it was a very good experience. No high pressure sales pitches or up selling. Each employee we came in contact with was personable, honest and knowledgeable. The financing part was stress free and quick. During the final walk through and hands on review of the trailer all of our questions were answered. Overall this business was very easy to communicate with and went above and beyond to make our experience outstanding. Kudos to this family run business! We highly recommend SCATT and will be returning to them in the future.
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February 2023 by C K.
I called SCATT last year when I decided on the camper I wanted to buy and learned they were a distributor. I spoke with Jason who told me that they expected some to be delivered in a few months. I received a call the day the campers were delivered and went there to check it out. Evan Hunt spent a few hours with me, showing me the rig and answering all of my questions. He even advised me on what type of truck I should get (didn't have one yet). He later helped me vet various trucks I was considering and helped me pick the right one. The day the camper was mounted, Ruben and Jason spent a lot of time with me (and my friends) going through everything and answering all of our questions. Since then, Evan has been very helpful in helping me get extra parts, etc. that I needed after the sale. I feel that I can go to them with any problem or question about the camper and they are there for me, months after the sale. Great customer service! Thanks so much!
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December 2022 by L. lupner
The folks that own this place and the employees are awesome. We bought a tab a few years ago and have had really good experiences with Scatt taking care of routine maintenance and what not. Always super nice and flexible as we live a good distance away. I would recommend that anyone who is looking for a trailer or camper to check them out.
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December 2022 by Christian A
Dealt with these guys years ago for an intricate window replace and they nailed it. Seal is going bad due to California weather and I walked in and Evan knew exactly who I was and after a short conversation got me all fixed up. Really awesome place!
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November 2022 by Armando Parra
Great Service. Very knowledgeable and friendly team.
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August 2022 by Tk Keysar
Great guys. They had a key I needed, that another place shouldve, but didnt. Thanku Scatt.
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April 2022 by Jennifer Aquino
Travis was very helpful with our camper shell order. He was very attentive to detail and made sure to look into all the specs to make sure we ordered the right one. We will definitely be coming back!
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March 2022 by Debbie Sanchez
This is a great Straight Up RV place
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March 2022 by Nick P.
Great shop. Super friendly and responsive. Always to give camping tips and tricks to make your adventures more enjoyable.
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January 2022 by Daniel Rotheram
Tried to order an ARE camper shell which I understand have long lead times right now. Staff seemed to not want to place the order for me and when it came to the price was over $500 more than the other local dealers.
