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December 2023 by Arnel E.
It's never going to beat the customer service and nicer items as Costco, but they do have the option of using the Sam's Club app Scan & Go feature. That convenience is mainly the reason I still patronize this bulk store. I usually buy pantry staples like Yakult, organic juices, and kombucha not sold by Costco. Milk is also one staple purchase as they sell in single gallons. The other thing I don't like with Sam's are the receipt checkers who delay the shopper's egress. I get that they're shoplifting deterrents more than anything else, but they need a better system or more staff so the customers can be off to their merry ways quicker.
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October 2023 by Ursula O.
I absolutely love shopping at Sams Club. I shop here at least once a week for the deals they have on meat and to buy my cases of water! First off, you need to purchase a membership to shop here. You can do so by coming in and talking to customer service or going online. There is also a special on Groupon every once in a while(at the moment, it's $20 for a year membership). Your basic membership ($50) includes access to the store and discounts. For the Plus Membership ($110), you earn 2% cash back rewards on eligible items, early shopping hours, free select prescriptions, other discounts, and receive free shipping on eligible items. When I shop at Sams Club, I have the option to go through a register with an employee, I can use self checkout, or, my favorite, I can use the Scan & Go feature on the Same Club app. As long as you scan everything you are walking out with, you can pay through the app with your credit or debit card. There is also a spot for you to pay with your EBT card on the app. I love that I can buy large packs of meat in the meat department. It helps me feed my family and friends easily without spending a whole bunch of money. Ribs and chicken are a better price here than anywhere else. The ribs are thick & and meaty, just the way ribs should be. There is a great selection of fruits and vegetables, canned foods, boxed dinners, coffee, and pet needs. Some furniture items and electronics. They have a very small yet elegant jewelery section. Snacks and candy... Don't forget to check out the gorgeous, beautiful, and delicious bakery! Filled with cookies, brownies, crossiants, French breads, & more! There are always cupcakes, bar cakes and Tiramisu! The 3 tier chocolate fudge cake is a family favorite of mine... especially my dad's... There is a nice selection of clothing for all ages, shapes, and sizes. Socks, underwear, t-shirts, pj's, baby clothes, seasonal clothes for men, women, and babies. If you purchase your items inside Sams Club, using your app, you will save money on select items! Yesterday, I purchased diapers and wipes and received a $15 e-card to Sam's Club just for purchasing these items together. After I'm done shopping, I like to stop by the cafe. Here, Sams Club offers a quick snack or meal for your convenience. I enjoy the hotdogs because they are Nathan's brand (which are freakin delicious). I am disappointed they do not have mayo as an option for the hotdogs, but they have everything else... I don't get hotdogs as often as I used to because of this. They do offer slices of pizza, regular and pizza pretzels, and other options. Yesterday, my sister enjoyed a huge slice of pizza. As you exit Sams Club, employees do a quick scan of your items and match it to the receipt. It's just protocol, and the system works. I recommend the Plus Membership. I like that I earn cash backrewards to spend inside the club or online. I feel like the membership really pays for itself. The earnings make it worth it. Happy shopping!!
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October 2023 by Trisha R.
Unfortunately, they don't check their stock of chewable vitamins. Will need to exchange or return if all the stock is melted and/or has a slimy residue. I'm worried they will grow mold if kept in this state. I shouldn't have to refrigerate unopened vitamin chews. All 7 bottles of chewable have melted at the bottom - 3 bottles have a strange liquid at the bottom, and 4 have fused into a layer (you can see floating bubbles in the solid jelly that should be individual). Maybe this was a bad batch, as I've purchased chew supplements before, but this round was not it.
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September 2023 by Monica G.
Don't ever buy tires from Sams club poor customer service when it comes to tire repair. Asked to speak to a manager and David the lead suggested that I take my vehicle to American tires for a free repair. When I didn't purchase my tires from American tires. I purchased my tire from this Sam's club in Roseville mind you my tires are about a little of a month old. He explained that he had a tire repair at 6pm and that it would basically take a whole hour to repair that car and they close at 7pm. I expressed to him that my tire would not make it to the next day due to the amount of air that it is leaking and all he said was American tires can do it for free. Save your money and go to Costco for tire service.
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September 2023 by Mandy A.
Last week on Monday the fourth I came to Sam's Club and when I got to my car I witnessed a terrible fight between an male tire and battery employee and a girl. I do not know what led up to this but once I heard the commotion going on I saw the young man being quite violent. He was grabbing and pushing this poor little girl who must be at least half his height. The employee was tall, he had a baseball cap on and he was white. I was going to say something until another man stepped in thank goodness. I don't know if the cops were called but I hope this employee receives repercussions for what he did. It was completely outrageous and unprofessional on all levels. Sam's Club do you allow employees to act this unprofessional all the time? Why did none of his coworkers step in? Why were there no managers or supervisors present? The tires shop had their garages open why were the men inside not concerned about the commotion? People like that young man should not be allowed to represent Sam's Club his behavior was completely disgusting. I hope that poor girl is doing okay.
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September 2023 by Theodore W.
The Sams Club Pharmacy has repeatedly offered us the best service in the area. Calling in a prescription refill is easy and hassle free. Their refills are very prompt. They even made a great recommendation for a newer generation piece of equipment which we were unaware of that is smaller and easier to use.
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August 2023 by Brian P.
The fuel price for gas in Roseville , Ca is giving no reduction of fuel . It's ridiculous compared to your other store . Why is this the case ? Poor service
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July 2023 by May A.
Convenient Shopping [Roseville CA] I guess after 230 check-ins it's time for me to review. This location is our local Sam's Club in Roseville. I am a club member and get gas here when my car needs a fill up. My hubby likes to go to the Sam's in Citrus Heights because the line there is never long (at least every time I've gone there with him) and gas price is cheaper than in Roseville. I like the convenience of no crazy crowds (as opposed to our Costco) when shopping here and I like the self-checkout feature because often times I don't buy a whole lot of items. Member perks also include curbside pickup, same-day delivery, and the latest feature --Scan & Go Checkout. I'm new to this but an associate showed me the convenience in using this. I downloaded the app and purchased a hotdog combo ($1.38+tax) and paid in the app. I went in line to pick up my food. No transaction. It was quick and easy. I also use their free BP machine at the screening station in the pharmacy area (back of the store). This machine allow users to check pulse, blood pressure, weight and BMI, and track and share information over time by an online app (if you download the health screening platform). I use it especially before going to donate plasma. This Sam's is next to Walmart. Annual membership is $50. Review #3077
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July 2023 by Fran C.
I needed a car battery and was able to get in and out with a new battery and free installation in 30 mins. I believe the one who helped me was James and he was very nice and helpful. I plan on coming back in three years time when it's time for a replacement battery
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May 2023 by Celeste D.
Marie , at the pick up was SO HELPFUL! I work for a large preschool and don't have a ton of time on my hands. I am not the person who usually picks up the schools orders so I wasn't sure what to do. She came out and helped me get my order checked In then loaded up the car on her own even though it was a huge order! I wish there were more people who cared about their jobs like she does! She was amazing!!
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May 2023 by Julie R.
I love Sams! Their customer service is great and unlike Costco, I can always find a space in the parking lot. The employees are so much nicer here too. Costco might have a bit more but their prices for staples like canned goods, milk, etc. are more money for the exact same thing. To me it's not worth it. It's close to my home and much more convenient. I come here at least once a week and am actually in and out of there faster than my local grocery store .
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April 2023 by kelley G.
Worst customer service experience ever, place pick up between 4-5 pm 6pm still not ready. Try to contact customer service and they don't answer the call. Don't like to shop inside employees are rude.
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March 2023 by Wendy N.
Sitting waiting for my Sam's curbside order. Yet again it's not ready when promised. It's past the pickup window. No notice it's going to be late- nothing. This is at least the third time this has happened. Don't schedule curbside pickup if you can't meet the time Sam's Club. I used to use this service in the past quite often but rarely do now because if this. I've had enough. Customer service matters.
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February 2023 by Joseph A.
I haven't been to a lot of locations, but I absolutely love coming to this one when I am in the area. They are very similar to Costco in terms of the items that they carry and the fact that they have large quantities of things you may need, but what I like about them over Costco is the amount of Sam's Club exclusive items they carry. This is the only store I was able to find pineapple spears in coconut water and variety boxes of Rap Snacks, both of which were reasonably priced. I don't use tobacco, but where Costco has eliminated cigarettes and cigars, they still carry everything you may need for cheaper than any smoke shop or corner store around.
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January 2023 by Kathy H.
Synchrony credit card is terrible as they don't bill you by mail and continuously charge late charge as I find I'm paying few days too late.
