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January 2024 by Ena J.
I have been banking with SCU for over 15 years. I've been waiting to open an account with a different credit union (not SCU) because they offer it through my work. It has been over two weeks and I still haven't been approved. Mind you, I have an excellent credit score and no red flags. This terrible/annoying experience with the other credit union has made me really appreciate SCU even more than I already do. Everything with SCU has always been quick, efficient, and the staff has been great to work with. I appreciate SCU!
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October 2023 by J S.
Great to work with Dominic Benavides who established our Living Trust into our Sacramento Credit Union accounts ! Dominic made this task easy and understandable for us and was personable and knowledgeable throughout the process. Highly recommend banking with Sacramento Credit Union and especially working with Dominic Benavides !
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October 2022 by Ryan S.
They look great on the surface but try and do business with them......good luck. They will process loan apps and tell you they'll have an answer in 10, then 10 then 1 hour. If your time is valuable do not do business with them as it's evident they don't value yours.
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September 2022 by Gaius Agrippa
These people are ludicrous.This is what the new requirement is for Free Rewards Checking:“Effective September 1, 2022, the monthly qualification cycle for Free Rewards Checking will begin on the first calendar day of the month and end on the last calendar day of the month. You must view your monthly statement by logging in to Online Banking or Mobile App by 7:00 p.m. on the last day of the qualification cycle to meet one of the qualification criteria.”What a petty way to find a excuse to refuse payment for using their customers’ money.Hey, a**holes, you’re using someone else’s money to make money. Stop being so greedy and mischievous. Have some decency.
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April 2022 by Ahmad tanha
Think 1000 time before heading to this bank they are not helpful at all, ZERO COSTUMER SERVICEI have contacted multiple times the Assistant Branch Manager she said that everyone is busy she will contact a different branch to help me and after one day she called me back and told me that everyone is busy on all SCU Branches and no one are able to help, hopefully they will listen to all calls that is made to this bank that way they could provide a better service to the client
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January 2021 by Irene Tolstick
The employees are all friendly and courteous. It is a pleasure doing business with them.
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July 2020 by Dee P.
Great place to bank. In person, on line & on the phone. Each employee I have dealt with has been courteous, knowledgeable & extremely helpful and friendly!
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December 2019 by Linda M.
I've had a loan with Sacramento credit union for almost a year and have been coming in monthly to make payments. I came into this branch today to make a payment and the teller helping me, Patricia, asked me if I always come in to make my payments because I have the option of setting up automatic payments through my regular bank account. No one had ever told me that before! She set it up for me right there and it only took 5 minutes. I'm so thankful that Patricia asked questions to find out more about my payments so she could help make my life easier. She was also really nice and fun to talk to! Thank you, Patricia, for going above and beyond!
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April 2019 by Jen S.
5 Stars to all of you who work at this location in Roseville off of Foothills. They are all great, eager to help, very helpful. I only have great experiences when I walk through the door from the business branch to the tellers. You guys are great. I would not bank anywhere else. I am so glad you opened this location. Thank You. Jen S.
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November 2018 by Lucille H.
I was with Sacramento credit Union for several years and 3 times they put my account in dormant without a warning. It took me several months to get an atm card and when I finally received one and went to use it I was denied for lack of funds when I had over $28,000. I went in the next day and closed my account. The girl that handled my transaction was very nice, too bad the credit union itself isn't.
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November 2018 by Jim S.
Always fast friendly and personal service. Never had an issue been banking with them for 30 years and this branch since 1996. GREAT customer service.
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May 2018 by Hu H.
I have used Sacramento Credit Union go years without issues. They have competitive rates and the staff is friendly and helpful.
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December 2017 by P P.
I'm on the mobile app & see that there is no way to jump to the full site. Pitiful. Trying to pull up a statement & they don't make it easy. We are about to enter 2018. Let's fix this! Should be able to look at a stmt on the mobile app, just sayin.
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December 2017 by Annemarie D.
Christine, the loan officer showed me the most personalized service, exploring all my options. I appreciate her sincere concern. Sacramento Credit Union has been good to me thru lots of ups and downs including rebuilding my credit score years ago. I know the tellers need to offer loan products but they are polite and brief. The loan officers have always respected my goals and have never pressured me. Sac CU has my loyalty! I am so glad that came up to Roseville!
