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November 2023 by Reginald Pascua
As soon as I walked in, I was greeted by a very happy customer service representative. The work done was very quick. Would highly recommend again.
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November 2023 by Mike Glendenning
Very positive, friendly and understanding.I drive cross country (Leamington, Ont to Roseville, California) knowing I’m from Canada they are extremely helpful as well as making me feel comfortable with there service.
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November 2023 by J C
I usually go to Thomps*** GMC in Placerville but came here to see what they would offer on my 2022 gmc Harley Davidson truck with only 1300 miles on it. The salesman first asked what I do for a living to see how much he could screw me over. He asked me I wanted to trade it for and when I told him I’m wanting a different brand car and would rather just sell it to you guys he immediately was not interested in helping me. He told me the person who values the car is not here and to come back tomorrow. It was 330 on a weekday! Took a pic of my registration (personal info) and never heard from him again. Went next door to ford and they gave me an instant price on my gmc truck.
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October 2023 by Sandy Thao
My experience with the service department has been only a battle. Not everyone will understand this unless you are a true mechanic or has had your truck lifted. So a year ago I took my truck in for an engine stalling which ended up being the transmission harness after a few months in their shop. From the start, I was turned away from service because once he looked at my truck, right away said that it will not be covered under warranty because it was lifted. They didn’t even look at the problem or even diagnosed it. It was oh because it’s lifted they know for sure GM will decline the warranty for repair. I had to justify why it should be covered in order for them to even look at the truck. Along the way they couldn’t figure it out. In the end after a few months in their shop, when it ended up being the transmission harness, they brought up the lift again. Saying it won’t be covered. Again I had to fight and justify why it shouldn’t have anything to do with the lift. I had to mention how the mechanism of a lift works and where the harness is and that it shouldn’t have affect the transmission harness. Something which I thought a true mechanic would know. I don’t know what kind of mechanic they have. Unfortunately I guess it’s just someone who is there to do oil changes. They had to send out someone from GM to come check it out and fixed it. All under warranty. Today I’m dealing with a problem that has been an issue from the beginning before it was lifted. The upper intermediate steering shaft clunking. They keep pointing to where my lift would cause a problem down by the axle but the upper intermediate steering shaft is in the upper area of the steering. This was not the first time I brought up the problem. They made my lift an issue every time not even knowing the problem. Not even looking into the problem to be sure. When I mentioned the intermediate steering shaft to the so called mechanic he turned and asked the service guy what it was. I was blown away. It’s been an on going issue for GM. This is already the third revision for this shaft. Reliable did not even try to look at the issue. Did not give me any other options. It was a no that GM will automatically block my warranty. At least look more into the problem, look into the revision issue with the upper intermediate steering shaft or so before turning a customer away. They even asked me where I purchased the truck from. That shouldn’t even have anything to do with it. Other than them trying to make me take my truck there. They just seemed so clueless. I just walked out.
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October 2023 by William Dullea
Daryl and Paul were great! Got a great deal. No pressure. I drove from the East Bay because they had a truck I really liked. Didn't buy the first time came back because I was convinced it was what I wanted.
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September 2023 by R Munster
I've always had good service from reliable since purchasing my GMC Sierra in 2007. My last service visit was terrible. My GMC was in for a fuel pump replacement. After two days with no contact I called for a status. The service writer said the part was backorder. She would contact me when it came. After 6 more days I called again for a status. The service writer said still backorder. That afternoon I went on line and found the gm oem fuel pump. I called service again and gave them the website where I found it. She said she woul talk to the parts dept. She called me back and said parts located it and it would be in on Monday or Tuesday. I called on Wednesday to get a status again. She said it would be ready in th afternoon. 2 weeks after I took it in. Very poor communication from the service department and I feel that she should have been pushing the parts department. If I go back I will deal with a different service writer. Very unhappy and paid twice the price for the part over the on line price.
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September 2023 by David Fleuti
Abbie is the consument customer service professional. She asks the right questions to make sure everything gets done. A smile on her face and in her voice. The gentleman in parts did a good job of finding what I wanted and ordered it for me in a cheerful and professional way.
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August 2023 by Vernon Williams
Fraud At It's Finest!Sales lied about what accessories were actually included on the vehicle during the time of sale. I asked them if the truck was marked up and they said no there isn't any mark up at all, "We don't mark up our vehicles". They did, but they hid it in the extra accessories that I was told were included on the build and then charges you more so you won't see it. The General manger on accident sent me the invoice of what they paid for the accessories. They had a huge hidden markup!! I asked the GM about it and he called me a liar. Finance was horrible. They tried to get me finance with an obscene interest rate. Payment over 1800 with near perfect credit and close to 50% down. I said no I'll find my own thank you. They quickly came back with a much lower interest rate and said wait wait. How about this? Still too high. And then came back with a better one even faster then I could dial the number and ask for a customer service rep with my bank. Then gave me false information about the bank they had given me the loan through. If that's not bad enough, the truck I purchased is having major safety issues with 4K miles on it, brand new truck. And they are doing everything they can to not help me get the truck repaired. Some of the stuff that was added to the truck was ordered from the dealer. And GMC will not warranty with what was done. So, my new truck isn't safe to drive. I live about 200 miles from this location. I asked the dealership to have them pick it up or have it towed. The GM ignores me and tells me to drive it and they will give me gas money instead. But they wouldn't look at my new truck for two weeks!! It will just sit on the lot. Because his shop foreman will be on vacation. I found out the truth about what was not actually added to the truck from another dealership service department, and from doing extensive research. And another GMC dealership. They replied man what is wrong with people do do something like this to their customers. The General Manager of this dealership will do nothing about it, even after I submitted proof to him. I emailed the owner of the dealership and no response from him. Worst dealership experience. Be carful dealing with these fokes!!!! I will do my best to stop this from happing to other customers who may not know or not be able to get help.
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August 2023 by Christine Giambrone (Chrissy)
This place has never done me wrong. Abigail is my service rep and did such an amazing job keeping me up to date with my Silverado. So a big shout out to her!!
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July 2023 by Bob Santee
We found the vehicle we wanted. George GMC was fantastic! A very calm and reliable salesman.George stuck with us thru the entire process and guided us through the negotiations!After a lengthy process, George went way above and beyond to make sure we were happy customers and pleased with our new vehicle!George spent allot of personal time making sure the car was set up to fit our needs. George explained every item and showed how to get logged on and customize the information system to fit us!Truly a wealth of knowledge!George explained and showed us all the ins and outs of all the special equipment on our new car even down to showing us how to access the tow hitch!We came away with confidence that we chose the right dealer and salesman to get the job done!Paul at Finance was also great to work with it! Had everything in order and answered every question we had.Paul assisted us with getting the exact warranty to fit our needs!Thank You George and Paul along with the reliable staff!
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June 2023 by Spencer Swarts
Daryl was the reason I kept coming back. Very patient and helpful. The reason I decided to buy from your dealership was due to his professionalism. I also appreciated Ryan and George’s help when it came to finding a final price and closing the deal.Paul is the perfect person to have on the finance side. He should be the last person your customers see before making a big purchase. He was transparent but realistic.
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June 2023 by Alan Dallman
If you want amazing service over the life of your vehicle, then this is where you want to come! I’ve been coming here for six years now and have always had a great experience. My service writer Elvis is a true rockstar!! Always very attentive to all issues and concerns. I’ve bought from several dealerships and trust me they’re not all created equally. So remember that before you make that next big purchase! Thanks Again Elvis!!
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June 2023 by Hans Klaassen
Things were not a smooth as they could have been due to the holiday and banks being open for financing, but Paul and Fred worked very hard to get me the best possible deal they could, ultimately matching my APR.The detail of the Yukon was sub par to say the least, but Josh Branham went above and beyond to ensure that Reliable made it right.Overall, I am glad that I came back as a returning customer. They made me feel valued and made up for anything that was not ideal.I would also like to recognize Keith Thompson and Walt for working so hard to make my deal go through. Ill be buying a truck from Reliable some day.
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June 2023 by rodger s
Had my 1918 GMC Terrain diesel towed in to shop around noon after replacing battery and nothing worked. Reliable Service Writer Art V first called when it arrived requesting details of problems. Literally 2 hours (not days!!) he called back to tell me that my Terrain was ready, and that I had inadvertently hooked up my new battery positive cable wrong and only blew a fuse. Thinking I had likely cooked the computer at a cost of thousands, Art assured me that was not the case, and that their work would be included in the initial $210 diagnostic cost estimate...WHAT, who does that? I picked up the car at 5pm the same day and a day later it runs like a top. THANK YOU Freddy, Art, and the Reliable staff for literally the BEST auto-service experience of my (76 y o) life!
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May 2023 by Brains Rake
The staff at Reliable is great. The problems are either, GMC does not know how to fix their own products, or the technicians don't have the correct training or knowledge to be able to diagnose and perform the correct repairs. GMC loyal customer for over 50 years. Have spent 10s of thousands of dollars at your dealership. Leaning more and more towards a new Ford.