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September 2024 by bmgoodnight
Abigail is always courteous and professional.
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September 2024 by Ken Logan
Great Customer Service.
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August 2024 by Ryan Ninneman
Kind and friendly service
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August 2024 by Vince Rosato
The entire process was very positive. Keith and Paul were great to work with.
Thank you
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August 2024 by Jaymee Moody
This has been our second time buying from Reliable and the experience was just as good as the first time! George was our salesman this time and he went above and beyond to help us get the car we wanted. Amazing customer service!! Definitely recommend Reliable if you are on the market for a new car, and would definitely recommend George!! THANK YOU!!
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August 2024 by Efigenio Fuentes
Abigail was super friendly and and took care of my Sierra
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August 2024 by Maynard Idleman
Jeff did an excellent job as usual. We had a dead line and he made sure my truck was done in time. Jeff is my Hero.
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August 2024 by Russell Kay
A great experience purchasing a new GMC. Absolutely no pressure to buy. Daryl was our sales guy and he was excellent.
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August 2024 by Amber Cozad
I started having trouble with my phone connecting to the Bluetooth/Android Auto, and the radio screen would pixelate, buttons wouldn't work, and the audio would turn distorted and static-y. I ended up having to go to the service dept like 5 times to get the problem checked/radio replaced etc. Every time I was asked "have you tried unpairing and repairing the phone?" which felt very dismissive - it's 2024 and I'm under 30. Of course I tried that. The service tech would even pair his phone to my car every time and said he had to do that otherwise the service guys would be upset? This again felt very dismissive and felt like they were treating me like an idiot.
After getting the radio replaced my phone would no longer pair wirelessly, and they tried to tell me the car wasn't capable of doing that, even though it paired wirelessly before getting the radio replaced. I had to really push for them to finally call the manufacturer and figure out they just had to change a setting.
When the static still persisted, they heavily implied the problem was with my phone so I even switched from Android to iPhone and the problem still exists. I went to the Folsom service center and when I said the screen pixelates, they didn't even question me and knew exactly what problems I was having. No one asked me if I had tried re-pairing the phone. I feel much more comfortable there which sucks because it's way farther.
Elvis, who I worked with in the service department in Roseville, was always nice but I would not go back because I don't feel comfortable that they'll take my concerns seriously and I don't trust their quality of work.
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August 2024 by Glen Spaulding
Service was great. Went in to get keyfob for my GMC Sierra. Since I only have one fob, they needed special programming to do. Usually the key is special order. They not only had the fob in stock, but service rep got it programmed for me and out the door in less than an hour. Great experience, everyone was friendly and helpful.
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August 2024 by Kayla Ramos
Amazing customer service! They even washed my extremely dirty car.
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August 2024 by Vitaliy Morozov
I bought a truck a month ago. Sales went great. The issues came later. The problem is that I usually drive my truck to work using city roads with traffic lights and stops signs. Therefore, I didn't have a change to drive more than 50 mph. But recently, driving on the freeway I noticed that my truck start shacking after driving more than 50 mph. Also, my steering wheel was off center a little bit. I called on Thursday and talked to somebody from service department. I was told that they would check and call me back the same day or next day. Nobody called.
I waited till Monday and called again. They told me that because it's more than a month (38 days), they couldn't look at if for free. But the vehicle that was sold at the dealership shouldn't have any issues at first month of driving it. So, I called the front desk to see if there was anything we could figure it out since I just noticed it recently and couldn't bring it earlier. I was trying to talk to someone in charge. The front desk person told me that someone would call me back soon. Nobody called.
My wife wanted to come some day and buy a car there as well. Not anymore.
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August 2024 by Jason Leopold
Terrific experience!!! Daryl was fantastic! Got the truck I always wanted
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August 2024 by Ken Summers
Robert was great throughout the entire process.
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August 2024 by Jane Hiromoto
Everyone at your dealership always treat me as part of the family.
