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June 2024 by Russell Fay
Very helpful energetic customer service reps
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May 2024 by P D
Sales personnel are more knowledgeable and respectful than those at Delta Shores. I drove all the way to Roseville from Elk Grove after my last 2 experiences at Delta Shores. I felt like I was being accosted by a desperate used car salesman.
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May 2024 by rajpal gill
Ordered a loveseat and chaise
Waited over a month
Delivery drivers brought 2 loveseats
Instead.
And asked me if that is ok.
I said no and so disappointed with
Poor customer service.
Bought several items from this store in the past.
NOT ANYMORE.
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April 2024 by Connie
Excellent customer service! The young man who helped me at the furniture pick up warehouse was very polite and professional. I’ve bought most of my furniture from RC Willey and will continue to make future furniture and appliance purchases too.
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January 2024 by Ty Hamby
They have a bathroom if needed. Big plus while waiting.
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December 2023 by Michael Taheny
Too many rabbits there
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December 2023 by Tahoe Camper
Slow and rude customer service. Takes them 30 mins to pull down a TV while giving you attitude.
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October 2023 by Kim Butters
Just visited the distribution center to return an item. When I arrived two employees were sitting on a couch doing nothing. At least one other customer was waiting outside for an item. My husband and I waited for them to come outside to pick up our return after 10 minutes we took the item inside ourselves. The two employees who were on the couch got upset with us for coming inside. They were so rude. We won’t return to this store.
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July 2023 by John M.
RC Willey's delivery personnel are disrespectful, hostile, combative, lowlife SOB's I have ever encountered!! I had a high end washer and dryer delivered to my brand new home today and my day was going fine until I asked these delivery creeps to put on shoe covers, that I was providing. Right off the bat, in a rude tone, the shorter guy said "we don't wear shoe covers." I then requested he remove his shoes. He refused! He claimed it's a"Slip Hazard." B******** I thought! I told him he would need to clean up the areas he walked in. He rudely said, "I'm not cleaning your house." The little guy was a j*** but the bald skinny taller guy with the raggedy beard was over-the-top belligerent and disrespectful towards me and my home. He started taking pictures and walking in my carpeted bedroom with his dirty a** shoes. I asked him to get off the carpet because he didn't need to be there but he continued to stand on my new carpet taking BS pictures with his phone. I got mad and told them both to get out of my house but the taller guy remained defiant and wouldn't leave and he started to throw insults and become threatening as if he wanted to "Throw-Down" right inside my house. Their behavior was very inappropriate, disgusting and unprofessional. I've had other furniture delivered to my home just days prior from Z Gallery and Crate and Barrel and their guys were polite and didn't hesitate to wear shoe covers or remove their shoes. It was a very pleasant experience. Not at RC Wiley though. And these creeps had on the dirtiest shoes, too. I will never shop RC Willey again!!!
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June 2023 by Veronica Parker
Good deals lots to choose from
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June 2023 by david croteau
Go there alot
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May 2023 by Ethan G.
Dont buy anything from here. we have bought a lot (couches, desks, area rug, beds, everything) from rc Willey and they used to care about their customers but not anymore. our latest encounter...we bought couches in February 2022 and by October 2022 we called to get them fixed and filled because they were breaking down. A technician came out said 3 chairs needed to be refilled and the mechanism needed to be changed. 6 MONTHS later and after countless calls checking the parts finally came in. Scheduled a guy to come out fix them, he came and had ONLY two seat cushion fillers (when 3 seat and back cushions needed repair) and MOTORS. the technician emailed and put in what happened and what else was needed and said I would be hearing from RC Willey within a few days. I called once a week for 5 weeks (leaving messages to be called back before my service writer answered. now they are telling me I am out of my manufacture warranty and that I can pay for the parts and labor myself and there is nothing else they can do for me. so save yourself some stress and money and go somewhere else
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April 2023 by Krista S.
Purchased a table and chair set from them and purchased the protection plan, and of corse the chair breaks and it's not covered. You pay for these "protection plans" and they don't cover the stuff that actually happens to the chair mind you I ask to see how much the chair is as a separate 300$ like seriously! So disappointing
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April 2023 by Michael Janda
Best warehouse ever! Seriously, they responded quickly to text and came out shortly after. No hassle, easy pickup.
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April 2023 by Berna Cruz
Best place to deliver less than 1hr to unload full trailer.
