-
July 2022 by Ryan T.
We just had one of the worst customer experiences that we have ever encountered. First, we rented a truck from these guys up in Everette Washington. They told us that the fuel tank gauge was broken, and that it wouldn't go higher than 7/8 of a tank. As it turns out, the guys in Everette were mistaken, but more on that later. The guy at this location came out to look at the tank, and told us that we owed $90 for 1/8 tank of gas. When we tried to explain what the guys in Everette told us, the guy's immediate response was "hey man, don't tell me how to do my job". We were surprised to get a response like this. Then on the way into the building from the parking lot we were apologetic to the guy. We told him that we didn't mean to offend him, that we weren't trying to tell him how to do his job, and that we were only reiterating what the guys in Everette told us. He then said "look man, I could care less. After this I'm going home, drinking beer, and f-ing my wife". We absolutely could not believe our ears. I think it goes without saying that this guy has absolutely no concept of the words "customer service" or "professionalism". The second guy who worked on the inside of the building was much better at his job. He took the time to explain that the guys in Everette had made a mistake, and he explained how the fuel tank works on the trucks. He also cut us a break of the rental fee to help make up for the miscommunication. Plus the truck was great, much better than the U-Haul trucks we have rented in the past. So three stars for the truck and the guy working inside, but taking two stars away for the unprofessionalism of the first guy that helped us
-
April 2022 by Michael McHenry
Had a great experience here A ++++ brand new truck with 700 miles on it for my cross country move...
-
December 2021 by Jaime Juarez
Best place to rent trucks. Everything was smooth and easy for me to rent a truck and be on my way. That's why I always rent from Charles
-
October 2021 by Dave H.
Great location, owner was very friendly, helpful, and informative. I highly recommend this penske dealer.
-
August 2020 by sarah h
nice and friendly
-
February 2020 by Alan C.
Several things that went wrong. I made truck reservation 1 month ahead, and they gave truck away day needed, and I had to wait three hours for a replacement. Fuel level on diesel tank is below the level of the neck and cap, and I was told to return at the same visual level. Well, that was 4 gallons below what could be added up the neck, so that cost me $35.00. Also, I checked later on and saw I was charged an additional day of $122.00 that was reversed with apologies, but would have cost me if I hadn't double checked. Friendly service, but user be aware.
-
July 2019 by John R.
Rented a truck 7/6/19 for one day. Truck was basically brand new which was great. Every U Haul I ever rented had a million miles on it and was barely running. The truck had a lift gate instead of a ramp. There are pros and cons to each type. The lift gate helped load really heavy items as we didn't have to push it up a ramp. Returned it later that night and dropped the keys.
-
June 2019 by Sarah C.
I had trouble finding the location because my navigation wasn't working and there are no signs close to the road directing you but that's the only reason I gave them 4 stars. I had trouble with my bank approving the charges for my rental truck and was on the phone for an hour trying to deal with it and the gentleman at Penske who helped me was so nice and understanding and so patient with me. We shared laughs while I was on hold and made everything so easy to understand. He helped me change some things on my rental agreement to add and extra day and made everything so simple. He had such a great positive customer service attitude I will make sure this is the only place I'll go - nothing like the experiences I've had with U-Haul. Prices are upfront and the best around. Never going to rent a U-Haul again! Thanks Penske on Harding :) #givethatmanaraise I think his name was Charles?
-
May 2019 by David A.
Never have a problem renting here . Our business rents 2x a month. I haven't had any problems with the liftgate .
-
October 2018 by Hk Utsey
Good price for rent moving track
-
June 2018 by Paul Camaliche
I have worked with Charles for the last 8 years. I move around due to my work and the need to rent Penske trucks for each and every move. My wife and I were very fortunate to meet Charles, he's a great go to person that goes above and beyond to accommodate us. I have recommended many friends to Charles for their need for truck rentals. Trustworthy and good at his job. Thank you again Charles for the many years of service.
-
April 2018 by Thai Chanoko
The BEST place to rest Penske truck is Von's Antique on Harding. Charles is a super nice guy and takes care of each guest like a friend would. Quality trucks, good prices, top service.
-
March 2018 by Eric Quint
Terrible service. Charged me $100 for fuel and I only drove down Douglas and back 24 miles total round trip and was told not to top it off. These guys are crooks! Buyer beware!
-
March 2018 by Jane S.
we were charged $100 for fuel after driving down Douglas blvd and back and breaking down on the side of the road for over an hour. The agent specifically stated not to top it off due to overfilling last rental. Buyer beware these folks are theives!
-
January 2018 by Michael Clark
Talked Mr.Charles great guy very understanding and helpful. Recommend to everyone we know.