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December 2023 by George Salib
I am with petalco credit union over twenty three years and what a wonderful experience Especially, I would like to say thank you so much for Gina Goldsthe branch managerShe's the best manager everAnd everybody there wonderful people great help all the timeprofessional
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October 2023 by Rick b.
Tylee Works went above and beyond my expectations he's not your normal average person he cared about my business and was fast and very knowledgeable this man was doing and still with ease took care of me. One word for Tylee Professional. Go to Patelco they will take care of you.
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August 2023 by Scott Berner
ATM never works. They link with no other credit unions. All this friend the mouth of the tellers
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August 2023 by Christian Hawk
Just joined this credit union and love being a member. The staff at the branch in Roseville is top notch. Member checks print right at the spot for free. Excellent customer service and so much better than the ketchup and mustard bank. The app is great and easy on the eyes.
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July 2023 by Erica C.
So had 2 small external transfers done from 2 separate banks to my son's checking account (joint account as he is under 18). Patelco pulled the money successfully from the 2 banks, stated in the app that the transfers were successfully completed, but no sign of the money in the account after a week. So my son could not access it. We called Wed, Thur, and Fri as each time we called they stated the transactions were pending and they would post the next morning. When it didn't happen we would call again and get the same story-for 3 days. No one knew what was wrong, and no one kept notes or communicated it in our account info, so each time we called we had to explain it all again. On Friday someone did finally state they would escalate it and get back to us by end of day-it never happened. So we called on Saturday-and explained it for the 4th time and they came back with the exact same thing-it's pending and wait until Monday. We did not accept this at this point and spoke to a supervisor-she stated she would put the money in the account as a "provisional credit" so my son could access it, while they figure it out on their end. The account showed the money was there and available so my son went to the atm the next day (Sunday). At the atm it stated there was the amount he was expecting in the account and it was available. When my son went to pull out 10% of the total he was declined due to "insufficient funds". Ugh! We are so done! We are now going into the branch tomorrow (Monday) and closing our accounts. And getting all the funds in cash right then and there. I have never had such issues and phone conversations going around in circles for a few hundred dollars! These were small transfers! Very unprofessional and it's infuriating! Patelco took the money from the other Banks but then refused to simply put it into the account so we had no access to it. Very horrible customer service! I do not recommend.
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October 2022 by Cole M.
Extremely friendly staff and very helpful I came in on a time crunch and Robyn was able to get me in and out quickly whilst being very busy with other things. Would highly recommend this credit union if you're looking for a great customer service thank again Robyn for your help!
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January 2022 by Ermin t.
If you have good credit they will treat you like you have good credit. Unlike Golden 1 who I previously had who makes it a headache to get approved for anything. Patelco is my go to bank for car loans and other loans. Friendly staff at every branch and easy banking.
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January 2022 by Abraham Carranza
Simple the best around, the majority of our banking is through Patelco now. Always friendly and helpful staff
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October 2021 by Karen C.
I still have an account with them even though I've moved out of state. Its not much money, but every time I call for help, they are absolutely wonderful. My account was messed up due to issues that they were not responsible for. They spent hours helping me and they were successful. I have never had such excellent customer service.
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August 2021 by Lupita V.
Applied to refinance my car with this credit union after receiving an offer from them. Was never contacted or followed up with properly regarding status. Then I received two different responses in the mail. One saying I was approved and one saying I was denied. This was so confusing and honestly the worst process I have dealt with. I guess they just don't care. I don't know. It was all so weird.
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July 2021 by Alexis E.
I recently became a member here and every branch I've been to thus far has had great service! The staff is extremely friendly and helpful!
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April 2021 by Squirrel Guy
Super friendly right when you walk in. I went to another bank to open a new account and felt very uncomfortable (US Bank). The group at Patelco helped me out right away and the energy there is much better. Im glad they were rude at the other bank.
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April 2021 by Nathan Fry
Great credit union, fantastic service!
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March 2021 by David James
I have a 20k credit on my Patelco Credit Card. I went in to a furniture store to make a relatively small purchase (2.5k). The card was declined.An update on this.Even though it was not her issue, our Roseville branch manager personally called leadership in the card services and was able to resolve. I really appreciated the time they took out of their day. Thank you!
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February 2021 by Nicole Cayanne-Lucas
I've done two auto loans through this branch and both times were great experiences!
