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February 2024 by Aldo Alonso
10/10 customer service at this store, the guys are so friendly and always go above and beyond to help me.
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February 2024 by Cristal Godinez (Esmeralda)
Under new management really great environment friendly faces with great customer service
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February 2024 by Dean Norman
Oscar did a great job helping me figure out the problem with my Samsung phone and he was very professional and provided great customer service.
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January 2024 by cat hut
I was told yesterday the store had sold out of phones. The girl refused to sell me one. I'm very upset and after 15 yrs. Changing provider's.
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January 2024 by Emerson Cesa
Someone needs to give this ladies some training on customer serviceI asked a few simple questions and all i got was Nope, Nope, keep calling until Bryan the manager gets here .Wow!!!Apparently this woman doesn't know how to do anything and is telling me to go back until the manager "Bryan" is there
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December 2023 by BIGGQ GETTS
5 STARS
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November 2023 by Angela Howard
Poor customer service and the guy in there gave us bad and incorrect information about services. Poor communication and bad attitudes in this Metro PCS environment. Don't buy phone from this location.?
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September 2023 by Yurii Prozorov
I had a really great time with Alex while buying my phone. He knew so much about the different options and helped me pick what was right for me. I'm happy and will come back. Thanks, Alex!
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September 2023 by Oscar X.
Sold me a $300 bad phone where the battery drains to zero within half an hour. When I came to exchange it for a phone that works, I was told despite a ONE YEAR WARRANTY, I couldn't exchange because it wasn't in PERFECT condition because of a small scratch on the side. Another store told me they would return it if the minor damage was unrelated to the issue it was being exchanged for. AVOID THIS STORE AT ALL COST!!
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September 2023 by jackie j.
I purchased a Gateway 5g internet. It would not work at my home and took the unit back for a refund. An employee, I think his name is Jose, was sooooo rude and inconsiderate. I am a senior citizen and he totally humiliated me. I never got my refund. I am going to take action against this employee since I am sure TMobile would not want an employee like this representing their company.
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August 2023 by Денис Л
I was deceived by a girl at the counter, she sold me a sim card with an allegedly unlimited data plan which in fact turned out to be limited. I saw the 10GB limit mentioned in the plan description during checkout and asked her about that. She said this is a hotspot limitation. Liar. Metro? Never again.
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July 2023 by Luca Espinoza
I am very impress with the service that was provided at this location, the employee jose was extremely helpful answering all my questions. I went to a few locations asking for the best deal and this location was the best one the customer service, knowledge on the phone and being able to explain what the plan rate are was out of this world.i walked out with a phone, free Samsung tablet and a case for my phone without having the break my budget. I will definitely be back to repurchase from jose again. I had a pleasant experience at this location will be coming back. Overall the employees here are amazing.
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July 2023 by Diana Sallaz
We’re not even speaking English while customers were in there, which I thought was rude, an most of their signs weren’t in English either. They cater to new customers an don’t seem to care about their long time loyal customers an would not even try an give me a better rate. Will not go back in there.
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July 2023 by Angie Canela
Amazing workers, the manager there is an amazing young lady with incredible manners and really informs clients of promos and their great deals 10/10 recommend this store to everyone! Will definitely be back!
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July 2023 by Slmti ስልምቲ
I wish I could have 0 to rate this branch. Very unprofessional customer service. You called them they hung up. You keep calling them all they say is come to the office, while you are half way out side of the state. No explanation or walking you through. A big waste of money for the company.
