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March 2024 by Casie Takhar
I was very disappointed to hear how my friend and her daughter were treated at Lush Cosmetics Roseville Galleria. They purchased a couple of items and total was over $50. She pulled out a $100 bill and the clerk treated her as if she had just robbed a bank! After running the bill under counterfeit light 4 times and marking the bill with a counterfeit pin all while looking up at them to examine them. If that wasn't mortifying enough, the clerk then calls for backup and the second clerk proceeds to treat them in the same manner! I understand scanning large bills for counterfeit however one time under light and marker should have been enough. I thought this store's motto was supposed to be all about "inclusivity?" Apparently not, if you are brown and paying with large bills. Very disappointing Lush Cosmetics!
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September 2023 by Angelique Cranfill
This location was absolutely amazing. I went in with my wild 2 year old daughter on Monday and the staff were incredible paitent and even attentive to her showing her products and indulging her when she asked them to smell what she was holding. Abey and Treim are absolute gems at this store and we're so so sweet. Truly amazing. Highly recommend the products but the staff here are what make lush a true ✨️experience✨️ to remember.
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September 2023 by reasons 4 everything
Top quality products. Everything smells good and feels good. Gives a nice clean finish.
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September 2023 by Rosmond P.
This place not only smells good. It's fine to be in as well. I mean there are so many choices. Like for instance, the damn fine fragrance that's what it's called. Smells good. Everyone comes in the store they leave and they end up coming back again because it's fun to just wash your hands and he will play in the stuff as well. That's what I did.
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July 2023 by April Bleck
Oh how I love this store. All natural products for bath and body. The best bath bombs ever. The staff at this location was friendly and helpful. This time I got the black rose bath bomb, the avocado bath bomb, and the coconut co-wash shampoo bar.
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April 2023 by Louise E.
It's always a nice visit whenever I come here. All the staff were always friendly and accommodating. I specially love their bath bombs -- colorful, wonderful scent and good on my sensitive skin.
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February 2023 by John I.
I walked into this confusing store that puts any man in the......I have no idea what any of this stuff is mode real fast and got a valentines present for my wife with no problems at all. I started to look at the bath bombs because that seemed like an easy way to go and a customer service rep walked right over and noticed I needed help. I explained to her what I was wanting and they had a perfect premade box all made for us men that have no clue what most of this is that I am smelling. It was reasonably priced in my mind, and I bought a few more things. My wife was super happy and had fun trying everything out. Lush even gave us a few samples to get my wife addicted and I think it worked. I am sure she or I will be back soon. Just make sure you have a list of smells that your significant other likes so you can more easily pick things out. A fun store to help people enjoy life a little more....can not beat that.
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February 2023 by Mia M.
Christa at this lush location is very knowledgeable of the product lines you carry and very delightful when she greets you! She listens to your every need, due to all of her recommendations I left the store with plenty to try! It felt good leaving the store knowing I got exactly what I was looking for and a little something new. This is my favorite location now! Keep up the great customer service Christa!
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February 2023 by Jessica sevo
The service is wonderful, however the quality of their products have changed and I will no longer used them.I used to get their soaps all the time. They were whimsical and fun shaped, lasted forever abd the smell what amazing. But they changed everything about them. First off what used to be fun and whimsical and different is now boring and the same. Every soap is made out of the same lush mold and cut based on the spacing of the bar. The whole bar of soap lasted 5 days before it was gone and the price went up. Now it's just a rip off, used to love their shower jellies too but they discontinue scents so often it's hard to hold on to the stuff you love. Going to find somewhere else
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January 2023 by linda gill
As soon as I walked in yesterday I was greeted by Shay, she was so helpful and kind. Great customer service
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January 2023 by Samantha G.
DID NOT give the "Lush Experience" I expected.Walked in three or four employees standing together talking, no one approached me, the few people I talked with didn't attempt to build rapport or suggest like products.At the counter when I went to exchange my pots for fresh masks I was given this run around because my pots weren't 'clean enough to eat off of' I understand that it's California and not the employee who was really kind.Sadly no one gave me their name, so no shout outs.All in all, I won't be making the stop at this Lush when I make the annual trip to my parents. I don't recommend this location because the vibe I got was unknowledgeable. I mean one of the employees I talked to briefly told me since I liked the way a product smelled I should get it.... what if I was allergic to an ingredient?Poor customer service, based on this Lush location training seems to be lacking.
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January 2023 by Galaxies A.
Super nice place they have fun soap I would suggest the jelly soap. Also good friendly staff and a staff member named Train was super awesome at helping us on my friends birthday.
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December 2022 by Genelyn S.
Lush always smells so good, I can never resist the temptation to walk in and start sniffing all the new items haha. Also, I am always immediately greeted by the nice staff, asking me if I need any help finding anything. That's what keeps me coming back to Lush. I really appreciate the great customer service and I am Lowkey a bath bomb addict. The bath bomb displays are so eye-catching and they always have new products to check out.
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December 2022 by Zack rankin
My wife bought a bar of soap that had undissolvable beans in it that are going to clog my drain. And the bar of soap felt like somebody rubbed a mixture of Vaseline and toothpaste across my body and it burned my junk. Do not buy this Ever!! ladies save your men and your drains.
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November 2022 by Pamela Glader
Love this place! Everyone is very nice and friendly and helpful!
