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November 2023 by KEVIN ORTEGA
I purchased a brand new 2022 Chevy Silverado with them & they did not swap out the tire pressure sensors when they put new wheels on the vehicle. When going back, they have told me that I have to pay out of my pocket now to get these installed, when they never put them in to begin with. I have been trying to resolve an issue with a tire pressure sensor with this dealership for the past year. Everyone I speak with keeps giving me the runaround & stated that this was not their problem. Another company is helping me out to talk to management.
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November 2023 by Angie Gonzales
Christian Meyer made our purchasing a carexperience very pleasant. He took the time and showed us every feature that our vehicle had to offer. And he was kind enough and took the time to do some of the programming for me. Because of customer service that was presented by Christian, I made the commitment to purchase the car from him. Job well done! Overall, all the staff that we encountered were very social and pleasant .
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November 2023 by Nelson Ponchy Ah
I would have given a Five for not being totally forthgiven in disclosures of what needs attention or known issues with the vehicle prior to the sell of the vehicle.As for my experience with Christian it's a five star. Very pleasant and easy to communicate with.As for the Finance office, I came out confused, very fast to collect down payment, but not totally clear on purchased warranty items included?I'm still in the dark with whom do I pay my monthly payment. I tried to reach out to Ally Finace and they say they don't have my information nor the vehicle Vin number?Ok, I assume all the paperwork will eventually catchup. We will see?
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November 2023 by Sid Francisukk
The 2 gentleman that worked hard to get me into a vehicle that I would be happy with was the best I've dealt with. I've purchased many vehicles in my life and I didnt feel like I was forced to take what was offered. Lee and Randy were absolutely the best.
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October 2023 by James French
My experience was fantastic and a very professional experience and Gary was also very knowledgeable and helpful with the purchase of our new vehicle. Thanks for everything.
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October 2023 by Blanca Martinez
Arthur was amazing! He was great at communicating with me throughout the entire process, especially when I had issues with my insurance. He was patient and helpful during the entire ordeal, and he made sure to keep me informed of every step. He was very knowledgeable and explained everything in detail. I would highly recommend him to anyone who needs assistance with their vehicle. He was friendly, professional, and definitely made a positive impression on me.
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September 2023 by Shanna Hutchins
I was immediately greeted when I pulled up for service. Austin and Blake were so helpful and friendly! I just love Brian at the parts counter, so glad he's is there! Brian always goes above and beyond, his level of customer service is off the charts! The cashier ladies made me feel important! I definitely will always use Roseville Chevrolet over Gold Rush Chevrolet, Roseville Chevrolet is superior!
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September 2023 by Chris Geldart
The sales staff was engaging and personable. They listened to my preferences and got me into the exact truck I was looking for. The sales process was easy and everything was explained so I felt comfortable with all my decisions. Couldn’t be happier! I love my new truck!
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September 2023 by Courtney Pettigrew
The service issue was resolved, so I'm overall satisfied. Not happy because I dropped my car off with a full tank of gas and clean. I received my car back completely dirty and the gas tank empty. I had to pull tree sprigs out of my trunk. The work was excellent the customer service part not so much. I would have appreciated a clean car with at least a half a tank of gas.
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September 2023 by chris olwell (Asuwere)
I was happy with the service I had done, last time I went for my oil change I was told I needed brakes and tires the next time. This time I was informed that I did not as they were still good for a long while. It made me feel good knowing that I was told the truth this time.
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September 2023 by Jr Andrade
Ryan Henry was great and extremely helpful. He was very friendly. I told him what I was looking for and what I wanted to spend. He put me in, in exactly what I was looking for and didn’t push, to put me in something else. He really listen to what I wanted. Glade I got him as my sales rep. So if you’re looking for a car and need someone to treat you right and listen to you. Ask for Ryan Henry. He’s definitely has your best interest and will go to back for you. Thanks Ryan
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August 2023 by Doug S.
Worst car service company . Tells me my AC clutch going on and off , it's did not ever do this. It would shut down completelly.When I arrived he said my radio did not work, he shut it off. Do not have your car serviced here
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August 2023 by Robert Merenda
I had a great experience and felt I got a fair price for the used Chevy truck that I fell in love with. I was torn between a ford and a Chevy and now feel like I made a great decision. The truck is beautiful and has all the features I wanted. My sales guy Ivan was great to me, very nice and considerate and went above and beyond for me.
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August 2023 by Cindy Hume
I actually didn’t know if I was going to be purchasing a vehicle or not that day. They were friendly and nice even though I didn’t want to pay that price. They worked with me and we’re very professional. Jon has a great personality, so does his assistant, and he is the one that got me to come into the dealership in the first place.I was a bit intimidated by all the dealerships in auto row. It’s overwhelming. I actually totally love this vehicle and I’m glad Jon and his team worked with me so well! I would have no problem, recommending Jon to any of my friends!
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August 2023 by jonny ludovina
Our sales person Daniel was great! Excellent service and very professional. Couldn't be happier with our new Tahoe Premier.
