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November 2023 by Nate Shoemaker
Came to see a Subaru Crosstrek. Talked to Jessica on the phone and great experience. No hassle. Got here and the car was gone but she had called and we just didn't notice it because we were driving. Test drove a few other cars and looked around. Zero pressure very nice. Printed out carfaxes and everything. Highly recommend!
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November 2023 by Jeniebel Abiera
Tony was great. I was waiting for a different car but when a car arrived that is similar to what I wanted he quickly reserved it for me.He was great with follow up. He kept in touch every step of the way. He had everything ready for me before I arrived at the dealership.The rest of the staff were great too. All my demands were met even though it meant extra steps for them. They were kind, patient and polite.
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October 2023 by Olga Valoroso
Overall great experience. Be prepared to wait. They were quite busy when I was there. The sales associate and finance manager were both awesome, no pressure whatsoever and a smooth transaction. I will return.
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September 2023 by Schyler MR
The car I got was literally in perfect condition, and all the other cars I saw also looked pretty great. The place was clean and organized. The staff were wonderful! Todd sold me my car and he was super friendly and helpful throughout the whole process. I’d definitely recommend this place if you’re buying a car!
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August 2023 by Steve Moses
We bought a car last month. Todd was our salesperson and he was terrific through the whole process. He wasn't pushy, there was no pressure, he was friendly, and efficient. After purchasing the car I had a couple of questions and Todd was available to help answer those. There was also a minor problem that needed to be fixed and he made himself available at my convenience to bring the car back and have the problem corrected. I highly recommend purchasing from the Roseville location, ask for Todd to help you with the sale.
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August 2023 by Mia Hart
When you call to book a car it directs you to their website where I booked a car. When I got to the location they had no cars available. Very frustrating. The man was very polite but still wasn't able to get a car.
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August 2023 by Kathy C.
I'm giving a rating of 1 star because I can't give less than 1 star. Went there on 8/6/2023 as my niece intended to purchase a vehicle there. Finance person indicated that they don't work with my niece's credit union and pushed HARD for my niece to use their financing which was 2.2% higher. We met with my niece's credit union on 8/8/2023 and immediately advised the Roseville Hertz Car Sales finance person what credit union needed in order to issue check for vehicle purchase. Finance person provided information to credit union on 8/9/2023 and niece picked up check on 8/10/2023. We advised finance person we had check in hand and she indicated we couldn't pick up car until 8/12/2023 (that didn't make any sense at the time as they were still open). Finance person called on 8/11/2023 to advise that they had sold car the morning of 8/10/2023 when car was supposed to be held for my niece.
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July 2023 by Esprit Lis
Applied for financing and didn’t go through with it. Left it at that. 2 days later Jessica Kimmel from there ran my credit without authorization. I tried to contact her and crickets. Won’t return any emails or calls.
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June 2023 by Vidya Bala
I purchased car January 2023 from salesman Todd here. Due to mishap of this hertz I have been having to go back and forth between fast trak bay area and dmv wasting my time and energy to dispute a fast track invoice that could not have been me but is the same make/year/model of the car I bought from hertz. It appears multiple temp license plates for the car I purchased from this dealership are linked to the single perm plate I have though I was only ever was issued one temp plate by hertz. They clearly made some form of paperwork error filing my registration with DMV. Now I am facing penalties from Bay Area fast trak and have to take precious time off to sort this out and fill/file paperwork to show I am not the owner of the other car that actually has the second temp license plate. I am not getting any proper support or follow up on this from hertz. I suspect this is why I was waiting nearly 4 months to get my original permanent plates. I am not happy about the service. The salesman initially claimed they were different, but sadly like every used car dealership, once the transaction/money is paid, service is non-existent. Would not recommend if you are looking for a seamless post-purchasing experience.
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May 2023 by Vidya B.
I purchased car January 2023 from salesman Todd here. Due to mishap of this hertz I have been having to go back and forth between fast trak bay area and dmv wasting my time and energy to dispute a fast track invoice that could not have been me but is the same make/year/model of the car I bought from hertz. It appears multiple temp license plates for the car I purchased from this dealership are linked to the single perm plate I have though I was only ever was issued one temp plate by hertz. They clearly made some form of paperwork error filing my registration with DMV. Now I am facing penalties from Bay Area fast trak and have to take precious time off to sort this out and fill/file paperwork to show I am not the owner of the other car that actually has the second temp license plate. I am not getting any proper support or follow up on this from hertz. I suspect this is why I was waiting nearly 4 months to get my original permanent plates. I am not happy about the service. The salesman initially claimed they were different, but sadly like every used car dealership, once the transaction/money is paid, service is non-existent. Would not recommend if you are looking for a seamless post-purchasing experience.
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April 2023 by Mark Paige
The Vietnamese or Asian lady with the crooked eye ; that look like the old lady from the Goonies has poor customer service experience. She makes hertz look bad. And I will tell everyone in the Roseville and citrus district to do no service with this company. She drives a blue Mercedes.
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March 2023 by Ethan C.
Wouldn't recommend purchasing a car from this hertz location, unless you like to be bugged for stuff that should've been done before the purchase of the vehicle. Ignorance is not an excuse, avoid Richard
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March 2023 by Sondra H.
Todd is the best! He really went above and beyond to make sure I bought the car that was right for me and my family. He is a super honest man, very caring and all around provides superb customer service. I will always refer all my friends, family and clients to Todd. Every car dealership should have a Todd. He made my experience truly the most pleasant experience I've ever had at a car dealership. Thank you so much Todd! You're an awesome human. Really appreciate you!
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January 2023 by Alex Lindsey
I went car shopping and ended up with a Nissan versa in amazing condition! Jessica was amazing and didn't put any pressure on us to purchase a car we didn't want. She was patient and allowed me to test drive multiple cars. Friendly without all the pressure and desperation a lot of car salesmen have.Thanks!
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October 2022 by venna lovee
5 stars EVERY time! I love this location. I purchased my vehicle back in 2019 & again yesterday. Jessica helped me over the phone during the weekend & gave me PHENOMENAL service! She was very thorough, kind & helpful. She answered all of my questions & kept in touch throughout the whole time. We set everything for Monday & my purchase was finalized. Thank you so much. This is the place to go
