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March 2024 by Kennedy Gish
Not sure why these guys are not rated higher. I switched from the other rental company in the area and the wait time is significantly better. At this point, it no more than 5 minutes but usually closer to 30 seconds. I regularly grab a rental for a day for site visits and walk in, grab my keys and go. Car is ready and I already have the rental agreement online. This is becoming my go to place a rental. Friendly staff and easy process. My only complaint is each time I rental, I get 4 pages of rental stuff that I also received online. Let’s save some trees please Hertz. Other than that, Reggie and Carrie have both been great. Highly recommend this place!
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March 2024 by gladis torres
Never never never never never never never never never never never never ???????????????Never again in my life. Well I rent from them they charge me $161 for something I never wanted of course they’re not gonna give me the money back because when I signed for the payment on my credit card they said I signed a contract, which I never read because they never gave me the paperwork before but after I signed Never never never never never never never never
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March 2024 by Raceday Transport
The worst. Rented a Ford Transit last week, picked it up extremely dirty. Side doors wouldn’t close all the way so it beeped the entire time I had it. Tried to get the van traded out twice and they said that they didn’t have anything else. Just tried to switch it out to another vehicle and they tried to stick me into an electric. The representative was a complete jerk today as well. Will not be back. There are plenty of other options. I just jumped into a LYFT and went right down the street to Enterprise.
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January 2024 by Kim Aguiar
Quick n easy
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November 2023 by Matthew W
They charged me every day and then the entire amount again when I returned the car. Less of a company name and more of an adjective.
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September 2023 by Jason D.
If zero were an option, zero would be the rating. Rented a vehicle from this location, didn't make it home and something on the undercarriage became dislodged, started making a horrible noise and it was returned. A new vehicle was obtained, same thing occurred the next morning. Not wanting a third rental, I declined further. Was charged a day of rental fees and when asked to waive them, as their cars failed, I was rudely told I didn't ask for charges to be waived and when I questioned the Hertz stance on their vehicles failure, the counter agent yelled, "I get it, I don't have time for this!" When I asked him not to yell at me, he said the same thing and looked like he was going yo come across the counter at me. His higher up came out and was much the same with an attitude, and said, "I don't have the bandwidth to sit here and go back and forth..."If you're looking to get a car from this location, don't. Go anywhere else. I'll be calling corporate.
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August 2023 by Adam Urus
An unpleasant Asian pregnant woman with an impudent character is very rude. she is impatient Does what you do not ask, and does not hear at all what she is told. Question to the Hertz, Why do you keep a pregnant angry woman at work? She is not adequate.
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August 2023 by Tyler Gobble
While passing through the area I had a last minute change in my car rental plans and decided to drop in to this location to manage that. Ahn was super helpful and accommodating and made my rental experience easy and stress free. Thanks for everything!
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August 2023 by Ness G
They were great to work with and very helpful. I had an issue with something and the lady at the counter helped clear it up before I could even mention it.
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August 2023 by Oy Cally Austin
Poor customer service. The live online representative that hung up on our call or desk service who over- charged us for the insurance we had already paid for.
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June 2023 by Kea Adams Ouch
3rd time renting car at this location, mainly since its close. Actually had smooth pick up just bit busy even with AM reservations. Got a great Toyota Highlander for our summer fishing roadtrip. Nice friendly.
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May 2023 by Robin S.
Garbage. Beware. Reserved a vehicle for pick-up at this location in a Monday. Received confirmation emails and texts. However, when I arrived to pickup the vehicle, I found out that this location is CLOSED on Mondays. Wtf? This makes no sense.
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April 2023 by Bethany Hughes
Anh is A-mazing!!!!She is capable, responsive, professional, and kind. Patient with my multiple calls as I repeatedly had to ring in to confirm or ask for a slight change ahead of time.I've had some really yucky experiences with other agencies and offices but I'm feeling very heard and cares for by the staff at the Hertz Roseville location.
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February 2023 by Jim Bartell
Treated like royalty. Reggie and On are super nice. Car selection is good, and it is right across the street from the Roseville Automall. Very friendly and fast.
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February 2023 by Josephine M.
If I could leave negative starts I would. What horrible customer service at this place. Just terrible. The girl that I was talking got frustrated about me asking questions about my return so she just hangs up on me after telling me to let someone else deal with it. How rude!! I call back to try and get an answer and another guy answers the phone now. He is also extremely rude. He tells me that based on how many questions I have he can see why I got hung up on. I literally asked them maybe 3 questions. One of the questions I asked him was based on what the previous horrible employee told me. He then tells me everything she said was incorrect. No either of them in the end helped me at all. I just ended up returning it to another Hertz and took and extra charge to not have to deal with the incompetence of the employees there. They are a mess. By the looks of all these negative reviews it does not look like anyone from management even cares. It is consistently just TERRIBLE! Do not go here.