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March 2024 by gladis torres
Neeeever again will renta a car with HertzCharged me $161 for stuff i never asked forClearly told the guy I DO NOOOT want to add anything else. When i signed i thought I was signing for the transaction rental and for deposit not for extra stuff and they never return my money. BE VERY CAREFUL WHAT UN PAY IS THE FEE YOU WILL NEVER GET BACK
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February 2024 by Marion MacGillivray
Everything went according to plan
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December 2023 by Richard B
Rented a vehicle at the San Francisco International Airport and drove to Sacramento CA area as it was much cheaper to fly. Saved over $300. The employee was very helpful in processing the return.
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November 2023 by Angela Robinson
Drivers of Lyft, beware. You will be scammed by Hertz car rental agents. You will hear them lie directly to your face.The Lyft driver app directed me to Hertz, Roseville, where I rented an electric car. My rental deposit was $150.00. But I had nothing but problems with this electric car. First, the agent tells me the vehicle has a range of 240 miles. This is not true. The maximum number is 149. After that, she told me that the car would charge at my house. Yet knowingly provided me with a defective charger. It did not hold a charge. Trying to charge the vehicle took more time and money. Afterward, I requested a gas-powered car. In addition to the $150 deposit, Hertz placed an unauthorized hold on my card for $539.00. They lied to me and said they charged Lyft the $539.00. They charged me more than Lyft's rate for the rental car. For the week, it costs $358.00. On top of it, they charged me another $47.00 for returning the car early.There was also a problem with the second car. The low tire light wouldn't go off, and the transmission was failing.Their customer service is terrible and they don't honor their contracts. I would not trust them with any of my money. I highly recommend you rent from Flex Drive instead.Hertz should be held accountable for their actions. Lyft should look into making sure that their drivers are not being taken advantage of. Everyone should be aware of the scam Hertz is running.
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November 2023 by Rooneys Plumbing
Do not rent from this place. The agents are unprofessional and have no respect for Hertz. The men that work there sit at their desks with stained shirts. The woman lies about your rental. They make unauthorized charges on your card. Place needs to be shut down.
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September 2023 by Robynne Rose-Haymer
There are some deeply flawed financial principles at this location. Charging for a day when the car is dropped off at opening time? Posted hours state opening at 8:30, yet no one is there until 9? The customer service is sketch, the fees are unfounded, and the staff are unhelpful. Spend your money elsewhere.
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September 2023 by branden her
Tried the rental for lyft for 3 days. They said they were going to charge 30$ for not charging it completely.. fine. A week later they charge my credit card for 130 without consent or notice.
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September 2023 by NextGen Technology
Great customer service and helpful staff. I rented an electric vehicle and Glen took the time to explain to me how everything works and showed me a few tips . Thank you ,
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September 2023 by Ivana T.
made us wait to "clean" the car, meanwhile car was barely vacuumed. there was still trash in the car, finger prints (not clean). told us the only car they had was electric, that we could exchange for a gas car the next day (did not have a gas car the next day). overall waste of time, would not recommend.
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August 2023 by David Depew
I showed up a little after closing time, but the attendant took care of me nicely and expeditiously
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July 2023 by Dan McCrossen
Great place to rent a car. Staff is friendly and quick and they don't try to up sell you!
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June 2023 by SHELLEY QUOMRI
Worst rental car, experience I have ever had!If you value good customer service, and convenience, definitely do not use this location. When I reserve the car, it was supposed to be a mystery vehicle. When I pick the vehicle up, it turned into a manager special. The mystery car said it was not an electric vehicle. The manager special was an electric vehicle. I was traveling a long distance and did not want an electric vehicle and when I asked to change to a gas vehicle, she stated instantly, it would be double the price. When I asked how many miles the car could go, she stated 260 miles. I was OK with that and willing to give it a shot. The car was only 60% charged (150 miles) which is not an accurate amount if you’re using the air or climbing hills. I had to stop five times to charge car. My seven hour trip took me 11 1/2 hours one way and 10 1/2 on the way back.Also, for your information, you never get a full charge unless you have two hours to sit and wait! Save yourself, the stress and aggravation and don’t rent from this place!
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June 2023 by Mike
Quick, easy, and received an upgrade because the other car wasn't returned yet.
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May 2023 by Thunder Ibrahim Masri
I have made a reservation and paid my deposit a day prior to showing up to rent a car the people who work there favor there friends or relatives who knows anywys the Mexican looking female employee gave my car that I was supposed to rent to someone else when I have more of a right so I will never rent from hertz if they were the last car rental business in the region.
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April 2023 by Cody Lamont
Absolute trash. The wanna be manager Sam thinks he can blame my wife being rude and uses that for leverage for charging us for a cleaning fee. Jokes on you because cooperate took care of that bs charge. Have fun ripping people off
