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February 2024 by Charlotte Wood
Wensday night managers rude and they charged 6.99 per costume jewlery earrings manager wouldn't give me time of day to communicate this with her to busy wanting to smoke a cigarette
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December 2023 by Stephen Smith
Not my experience, but my wife's. I just pay the bill as she leaves with newly found treasures.
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December 2023 by Jan W.
I brought some beautiful glass Christmas trees and wreaths. They needed to be stood up so they wouldn't break but they just threw them in with everything else. This was on Sunrise in Roseville, CA.
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December 2023 by Rinaldo J.
This is a great large goodwill with new merchandise daily. The staff is unbelievable friendly and gives great customer service which is surprising Because the management there has always been rude to the staff and customers when I shop there. I shop approximately 4 to 5 days a week and you get to see and know the staff very well and see the management talking down to everyone. The staff is resilient and puts up the way they are treated. I don't get it and would never put up with that crap. REMEMBER, IF YOU TAKE CARE OF YOUR EMPLOYEES, YOUR EMPLOYEES TAKE CARE OF YOU. It's not brain surgery. It's common sense. If management hates there jobs, well then get a new career
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November 2023 by Wendy Foutch
I called the day prior to drop off to make sure all the items that we had not taken to the dump would be taken. We arrived and two employees came out and were veryvrude saying they would not take more than half of the items. I asked for the manager and told him that I had even called the day prior. I showed him the call log from my phone. I also complained in particular regarding the female employee who stated that since the homeless shelter was close by that they ONLY took pristine items for the homeless as they need nice things. Um, that's what we were dropping off. I will no longer donate or shop at this location. I have also told several people about this experience, which is SO far from how I have been treated at other locations, and they have agreed to no longer give their business to this location. They can have all the homeless shop there, but my family and I will no longer be patrons of this store!
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November 2023 by PC Principal
Line of people in their cars stretching throughout the parking lot and stopping traffic in nearly all 3 directions. All while a man who looks 65 unloads donations one at a time at a snails pace. They don't even let you load the donation cart yourself. I'll gladly toss my donations in the garbage right next to the donation site if this how they plan on doing things. If they want the donations that bad, they can go dumpster dive and waste their own time. A line would be understandable if the people couldn't load the cart of donations themselves and needed help. Would not recommend to anyone looking to donate. Find a friend who needs it or go to a local shelter. Goodwill literally proftis from your donations.
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August 2023 by Gigi G.
I came in here yesterday for the very first time I needed some new work uniforms and polo shirts are not easy to find and I didn't want to spend a fortune on uniforms when I first came in I noticed it was a large clean atmosphere very clean establishment I think some people think of good will as eew used clothes used items a lot of there items that they sell are like new I found some items that still had the tags on which I was very impressed with I ended up scoring a great deal on 3 polo tops it was $19.99 for 3 tops and at other stores it was that price for one so as you can imagine I was ver excited to score such amazing deal on 3 items I budget what I spend on clothes and other items the staff working was friendly and very helpful I mentioned to the employees how impressed I was with how well stocked the items where and how clean the establishment this is one of the cleaner good will I have ever been to over all my experience here was amazing and I scored some amazing deals I highly recommend this establishment for anyone they have a very wide selection of items not just clothing they have household items pet items and kid items they definitely have something here for everyone if you are on a budget this is definitely the place to shop I will definitely be coming back here again very soon for more future visits and more great experiences to come thank you goodwill on sunrise you guys are awesome keep up the great work thank you again
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July 2023 by Cara Nevin
Every time I’ve come here the lines are long. Today really struck a nerve for me though. I went to buy a bread maker. It was listed as $25 but when you open it it’s grossly crusted with old caked on food and rusted. I asked the cashier if they would reduce the price (I was not 100% sure it was even salvageable) and she said, “We price things according to the condition they’re in” and “we don’t change prices at the counter” so I asked politely is there someone here else I can go to request this because $25 is a lot for this condition it’s in and the worked scoffed and called for a manager. The kicker is the manager only offered to take off $5 so I left. My standards aren’t very high and I’d consider myself kind and polite and I don’t really feel like this was an experience I deserved. Will not be going back here or supporting this good will and will be sharing my experience with this location to all my friends and family locally and on social media.
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July 2023 by Cara N.
Every time I've come here the lines are long. Today really struck a nerve for me though. I went to buy a bread maker. It was listed as $25 but when you open it it's grossly crusted with old caked on food and rusted. I asked the cashier if they would reduce the price (I was not 100% sure it was even salvageable) and she said, "We price things according to the condition they're in" and "we don't change prices at the counter" so I asked politely is there someone here else I can go to request this because $25 is a lot for this condition it's in and the worked scoffed and called for a manager. The kicker is the manager only offered to take off $5 so I left. My standards aren't very high and I'd consider myself kind and polite and I don't really feel like this was an experience I deserved. Will not be going back here or supporting this good will and will be sharing my experience with this location to all my friends and family locally and on social media.
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July 2023 by Sam
Terrible customer service, probably sk.e of the worst I've seen, no one will help you see anything behind the counter and they are extremely rude especially later in the day. The prices are also extremely high, you can't charge pretty much retail price and then have terrible customer service. They kept glancing at me while I was waiting to see something in the case and outright ignoring me. I waited for around 10 minute before just giving up and leaving the store without buying anything.
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July 2023 by Melissa B.
GOODWILL stop overcharging customers for the donations given to you for free. Bring back discount days and provide an automatic discount for veterans and Seniors everyday. I have spent tons of money at Goodwill but this was maddening enough for me to never shop there again. You are not providing Goodwill to anyone but yourselves. Shameful and greedy business. I'm done!
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May 2023 by Tiffany B.
I dropped off some donation bags this Monday morning. There were 2 gentleman helping with bins. One general man was very helpful and nice but the other, an older gentleman with glasses, grayish hair and some facial hair was very rude. In fact he threw a one of my donation bags that had breakables into bin. I'm sure some stuff in there broke. And when he threw the bag the bin rolled into my car. No damage was done but he didn't even try to grab the bin let alone apologize for it. Extremely rude!
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April 2023 by Melissa O'Harra
Great selection and customer service. It has a great piece of the Roseville real estate, right next to Home Depot. Shopping at thrift stores has always made sense.
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March 2023 by Elle E.
I've been shopping here for years. Most of the employees are nice and helpful. Their items are vast and in good condition. No complaints other than I wished they opened earlier as before.
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March 2023 by RJC OlafMomma
I wanted to post this picture so everyone will know our new store hrs because google has posted the wrong hrs and also to let everyone know there will no longer be .49 cent items everything has went up to .99 cents so anything that was .49 or .69 cents or had those cents in the prices will no longer be please don’t get upset or a attitude with us cashiers we have no control over that it is now becoming very hard on a lot of us cashiers how many customers are throwing there anger at us please RESPECT us as we do you it’s hard on us cashiers as is with other problems we have deal with inside of the store Thank You all and we all are happy and glad to give our up most respect and professional check outs..We also have tap, and Apple Pay now as will.. just a FYI though tapping here is the best way to get through ur check out faster now the new system is still a little sluggish and most days don’t like many bank card chips
