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November 2023 by Susana Orlando
Wow! This was the smoothest car purchase Ive ever experienced. “Mama Lisa” helped my husband and I purchase my dream car. She was very fun to work with but also very knowledgeable on the vehicle and showed us all of the new features. The two gentlemen in the finance dept. were also a pleasure to work with. I would definitely recommend friends and family to Ford in Roseville. Thank you “Mama Lisa” you were wonderful to work with!!
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November 2023 by Susana O.
Wow! This was the smoothest car purchase Ive ever experienced. "Mama Lisa" helped my husband and I purchase my dream car. She was very fun to work with but also very knowledgeable on the vehicle and showed us all of the new features. The two gentlemen in the finance dept. were also a pleasure to work with. I would definitely recommend friends and family to Ford in Roseville. Thank you "Mama Lisa" you were wonderful to work with!!
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November 2023 by Tammy P.
We had to take our car in to be looked at and made an appointment online. We had a confirmed appointment and someone was assigned for us to contact when we got there.When we arrived my husband went inside to check in and another person came out to see if we had an appointment and what we needed. By the time my husband came out someone had already taken the car.We spoke with our contact and he took care of the payment and all the paperwork.We were kept up to date by text and contacted when it was ready.It was a very efficient process and staff were very helpful. We will definitely bring our car back here for service.
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November 2023 by Cyndy M
The sales staff was amazing. Very helpful and knowledgeable. 5 stars Finance made it easy to get in and out! 5 stars The negotiating manager was the reason for 4 instead of 5 stars.he was nice, professional and pleasant but ….I came in with what I wanted and it took over 2 hours to negotiate the deal I asked for when I got there. I got it but it took over 2 hours. In this day and age of internet sales seems that kind of price negation should be obsolete.It wasn’t until I went outside to leave I got the deal I was looking for.
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November 2023 by Mia F.
June 2023 I went on a search for the perfect Mustang. I went to Future Ford and Lincoln at Roseville. I met with the dealer and requested what I wanted. Future Ford Lincoln in Roseville never stopped searching and I am now driving my dream car. Stefan Ghibanescu is the best I promise !! he goes above and beyond to make you feel comfortable and follows through with all the details I can't thank him enough for all that he did for me. I am seriously over the moon happy and in love with Mustang !!
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October 2023 by Sue Hampton aka Myers
This is the 3rd car that we’ve bought here and every time it was a pleasant experience. Buying a car isn’t usually a great time but they make it as pleasant as possible. The staff are friendly and efficient. The salesperson Gary Crow is awesome. He knows the cars very well and answered all our questions. Finance Advisor Jacob Tawney was helpful and knowledgeable. I love my new car!!!
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October 2023 by Dana B.
1 purchased a truck yesterday from Omar. I had a surprisingly awesome experience. Most people dread going to the dealership. But Omar made it completely painless. He was helpful, knowledgeable and most importantly I feel like I got a good deal on the truck that I purchased. They price their vehicles to sell so that we both could feel good about the sale. I highly recommend Omar for your next used car purchase.
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October 2023 by Skylar J. Kershner - Woodland Ca Real Estate Homes
Friendly Sales Team, Especially Joshua Meyer who greeted me on the car lot! Walked into a very experienced finance team and with not having leased a new car in 10 years they helped make the processes smooth. I ended up with the exact 2024 Mustang I wanted even though they had to drive to another lot to insure I got my first choice which was a selective color. GREAT experience and recommend them!
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October 2023 by Roy Pitman
Elijah, Dallas, and David were all great. My wife and I came in for an oil change and ended up walking out with a new truck for me and a new car for her. They really went above and beyond to make sure we were happy with our choices. Thanks to each of them for their help. Daryl in service helped me as well the same day and he has always been great every time I come in.
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October 2023 by Angela T.
If I could give them more than 5 stars, I would. I came in w/my husband & grandson for service on his truck & Elijah our sales rep walked up to us & asked if we need help & since we had time to kill waiting for the truck to be done, we decided to look around, he was amazing, he was patient & listened to what my husband was looking for & when he decided on a truck & started paperwork, I started "jus looking while waiting lol" I was looking for SUV that would accommodate my husband who's 6.5 & didn't wouldn't feel so confined in my car who then would ride with me when we go on trips instead of taking his truck all the time. Elijah worked hard to find me what I wanted as well & we found it. Dallas the assistant manager of sales (I hope I got that right, if not I apologize) it was a long day & my brain was tired) he was amazing a really good guy, honest & patient as well going back & forth for over an hour trying to get me the best price on my car & he got the price or as close as he could. These two gentlemen made the process painless, not rushed, patient & made us feel what we wanted was important. Not rushed like how U would feel at a car dealership. We felt they had integrity & jus good people. That's what I felt about them & how they made us feel. I understand the sales industry I use to be in sales I understand the rat race, the rush to make sales, the pressure, but I never sold working hard people things I knew they didn't need or couldn't afford I jus slept better at night & felt good. They did not make my husband & I feel that way either, which was nice & refreshing. We both purchased our vehicle. David in finance office, he was also great. He went over everything quickly but accurately so we would understand what we were obligated for & he helped us save money on options. We helped each other move a long quickly because we had our grandson with us the whole time & he was such a good boy the whole day with hardly any fussing but he was at his max in that stroller, he was wanting out lol. We concluded our purchases & are happy to say WE BOTH drove home with 2 new vehicles. Thank U, Elijah, Dallas & David. We appreciate all U did for us! Don't lose your integrity, kindness & heart in sales, be the kind of people U want to see when you're are the buyers, stay awesome! we would definitely recommend buying from them! Thank U Elijah, Dallas, David & Thank U Future Ford/LincolnAngela
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October 2023 by Kari T.
I was absolutely thrilled that they had the exact used car (not a Ford) I was looking for! Everything up front was great- salesman was nice and answered my questions and I left the lot the same day in my "new" car! Still loving the car- not loving the service in finance. I feel they are being very sneaky. I was preapproved through a credit union, which required two additional pieces of documents. I have called, I have texted, I have emailed. I got a voicemail from "Mike" in finance but when you call back his voicemail says he's out indefinitely??? I left a message for him and have also since called numerous times.Late this afternoon, I spoke to a finance manager who was going to have Mike call me back immediately- hmmmthat was almost an hour ago and now I'm pretty sure it's going to force me to finance through them. I am not a happy camper at all.I will NEVER do business here again.If I could give 0 stars I would
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September 2023 by Sarah R.
BUYERS BEWARE! If you value your time, money and sanity- stay the heck away from Future Ford of Roseville. We had a good experience with Thomas and put a deposit down on a vehicle. That was the onlyPositive experience and I should of known better we waited over a half hour to actually get someone to run our card for a deposit. We have been waiting SIX WEEKS and still have yet to get our refund. We have texted, called, left voicemails with Thomas and Dallas. I am just baffled as to why any business would treat a customer this way. Do yourself a favor and go elsewhere. Your experience will only be filled with wasted time, let downs, lies and anger. Please see below for just a little taste of what we have been dealing with.
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September 2023 by SOLBRAINS TENTHOUSAND
Future Ford in Roseville CA accepted my vehicle on August 19, 2023, along with the warranty info and service history from the Ford of Walnut Creek service dept who previously repaired my 2020 Expedition max ltd's transmission. Everything seemed well organized by Future Ford and an expeditious transmission repair was a reasonable expectation. Aug 19 and August 23, Future Ford's text message repair status updates seemed promising, stating my vehicle was next in queue. On September 5, I received a vague voicemail from Future Ford without info. Sept 7 Future Ford's final text read: "This phone number cannot receive text messages at the moment." So then I called Future Ford and was told by the same service dept manager that no progress was made and Future Ford still had not entered the warranty information into their system. Sept 14 Future Ford service dept conclusively blamed Ford of Walnut Creek for the previous transmission repair being faulty and beyond Future's normal scope of service. Future requested my vehicle be towed to Ford of Walnut Creek's service dept which I promptly authorized. Sept 15 my Ford was towed to Ford of Walnut Creek, who immediately called acknowledging receipt of my vehicle.Future Ford service dept came recommended by Ford of Walnut Creek which previously worked on my 2020 Expedition's transmission. It took Future Ford almost a month of sitting on my vehicle only to pass-the-buck onto Ford of Walnut Creek. I'm left with zero confidence in Future's dodgy service dept, glitchy text message system, failure to schedule, failure to process or communicate anything accurately and ultimately a waste of my time. I'm glad Future isn't doing any of my vehicle repairs. Future Ford in Roseville will never see my business nor my recommendation.
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September 2023 by Covelo Kid
Stefan and Big Mike were very very professional, not pushy in any way. A truly awesome experience. Didn't force me or make me feel obligated to buy the beautiful F150 Lariat that I purchased. We seriously became friends after buying my truck. Thank you guts for making thus experience awesome.
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September 2023 by Emily K.
My sister, brother in law, and I went into Future Ford to trade in their Jeep Wrangler for a family car. The whole process from start to finish was so easy and enjoyable. :) We were even driven to another local Ford dealership to look at a car my sister was interested in. My sister ended up trading her Jeep in for a new Ford Bronco Sport! All the staff were very friendly and accommodating. Especially Mike and Cody (the finance guy - I think that's his name) I will definitely use them in the future and recommend you do too!