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September 2024 by lucas orozco
Eduardo was very helpful, and communicative with us as well as his colleagues
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August 2024 by Paul Warren
I had a service appointment at 10am today for a recall. I was told the inspection and possible work would be complete within a day or two. I got to the service line today (Thursday) and was told my car wouldn't be seen until Tuesday. Not complete, but seen.
I was told by the service guy that Ford told all dealerships/service departments that they can only work on 2 of these recalls a day because so many were coming in, and that they were told this two days ago (they had 8 of these recalls at the dealership already). The service guy did not answer me when I asked why they never called me to reschedule. The service guy wasn't apologetic or personal either.
If the service guy was like "ya know, we should have given you a call to reschedule. That's our bad. We usually do that but somehow it didn't this time, and we'll do better moving forward" I would have been cool. But they wasted my time, the person's time that came to pick me up, and then had nothing to say about it.
The directive from headquarters is understandable. The lack of communication and connection from the service department is not.
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August 2024 by Linda Lemon
Update, the service department will look for things wrong on your vehicle like brakes, after that diagnostic review, I drove my vehicle for three more years. And they tried to charge me $800 for a battery replacement. Profits are the goal of this place not people .
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August 2024 by Emily S
I’m not gonna lie, i never thought I’d buy a ford but I’m SO glad I did! I love my explorer and my husband and I had a wonderful experience at future ford. They really worked with us and even took the chance to not just sell us a car but also get to know us. We have bought 4 cars and this was by far the best and easiest experience we’ve had. Everybody was amazing!!
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August 2024 by Todd Angel
The sales and finance team did a great job from start to finish. I got the truck i wanted at a payment i can afford. With that said, I want to point out how great our sales person, Maceo was! He was professional and personable! Throughout the day, he helped us find the right truck. We looked at used, then new trucks. There was a lot of back and forth, vehicle changes, some yeses and a lot on no’s, but through it all, Maceo stuck with us to ensure we got the deal we were looking for and was most concerned about my satisfaction. Maceo even bought my dinner! (Chipotle) and in the end, he delivered my new truck to my home! WOW! I have to say that this man, Meceo really took care of his client and delivered customer service in a way I have never seen before! Future Ford of Roseville in the Roseville Auto Mall, especially Maceo delivered unexpected service and an unbelievable deal! Thank you Future Ford of Roseville and mostly Maceo! I highly recommend both of you!
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August 2024 by Cynthia Cantwell
Worked with Mike Hess and Mike Toledo they gave us a very reasonable, easy to understand, trade-in and price on a used vehicle.
They made the process go faster as they pre-selected the used vehicles that matched my criteria before we got there and had them all ready to be test driven.
Mike and Mike you get five well-deserved stars from me.
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August 2024 by Eric Rubio
I was fortunate to be introduced to George, a sales associate. He was the most knowledgeable about towing, gear ratio's etc. and I truly believe I would have bought a truck that may not have suited my needs had he not educated us on towing and hauling. Buying a vehicle is not one of my favorite experiences, but this one went as well as could be.
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August 2024 by Kevin Jones
Tahir was very friendly, professional and helpful, with no pressure. I felt he sincerely wanted me to get the truck that was best for me and my needs
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August 2024 by M
Best ford in California!
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August 2024 by Michael Hernandez
Excellent service and experience. Had a great sales experience as well.
Recommend anyone looking for a great sales experience and a wealth of knowledge, speak with George.
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August 2024 by Sommer Hayes Ware
I recently had the pleasure of working with Shawn "Schmitty" Schmitt at Future Ford Lincoln of Roseville to facilitate a vehicle purchase for the Associated Students at Sacramento State University. We were in the market for a 2023 E-Transit Cargo van to support our ASI Food Pantry operations, and Schmitty made the entire process not just smooth, but genuinely enjoyable.
From the outset, Schmitty demonstrated exceptional customer service. He was attentive, responsive, and went above and beyond to ensure that we understood all aspects of the vehicle and the purchase process. His approach was not only professional but also incredibly kind and patient, which was greatly appreciated as we navigated the specifics of this important acquisition for our university.
Schmitty’s deep knowledge of the vehicles and his eagerness to answer every question with clarity and detail showcased his commitment to providing excellent service. He made sure that all our needs were met and that we felt confident and satisfied with our decision.
The level of care and attention we received from Schmitty at Future Ford Lincoln of Roseville was outstanding. It’s clear that he values customer satisfaction highly and treats his clients with a great deal of respect and kindness.
We are thrilled with our new 2023 E-Transit Cargo van and are confident in its ability to help us effectively manage our food pantry operations. Thanks to Schmitty's assistance, the ASI Food Pantry is now better equipped to serve our community.
Thank you, Schmitty and Future Ford Lincoln of Roseville, for your exceptional service and for making this purchase a remarkable experience. Your dedication to your customers is evident, and we look forward to continuing this relationship in the future.
Sommer Hayes Ware
Associated Students, Inc. at Sacramento State University
Stingers Up!
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August 2024 by Michelle Jans
It was a pleasure working with Michael. Not only did he deliver the car, but made signing all the papers easy. He was thorough and professional.
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August 2024 by Jakia Perez
I had the greatest car purchasing experience I've ever had. Elijah Evans is a great Salesman. He was very knowledgeable about the variety of vehicles on the lot. Elijah's customer service was extraordinary. He has great time management skills and patience. He went over and beyond to make sure my car purchasing experience was top tier. He made sure I explored all available options by transporting me to the company's other car lots to look for exactly what I wanted for my vehicle purchase.
I look forward to doing business with Elijah throughout the years. I appreciate the great quality of service he provided me.
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August 2024 by Rhonda Houck
One of my best car buying experiences. Michael Roos was the specialist assisting me. He is knowledgeable, professional and dedicated to helping customers. The manager, Christian Fields, will ensure the team provides quality service.
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August 2024 by Lindsay Gutierrez
Came to Ford because I needed a car for work since mine was totaled And they were very friendly and kind and as always went above and beyond for me got me in a car i absolutely LOVE highly recommend this place!!!!!! Thank you sales team at Ford !!!!
