-
March 2023 by Marcela B.
BEWARE**** DO NOT USE THIS BANK as a TRUSTEE for your estate. Tiffany Terrell is a nightmare to work with. She never answers calls. Is perpetually in 'meetings'. Takes about 48-72 hours to return emails and is extremely unprofessional. Their fees are beyond excessive. DO YOUR HOMEWORK this is not the bank to manage your trust. The issue of competence for my mom came up and she latched on like a dog on a bone. She WANTS my mom to be declared incompetent. When I told her my mother would be retested in 3 months because the test was done the day after my father's passing she said she didn't care. BEWARE*****
-
June 2022 by Dillon
Half the time it's closed before 5pm. One time is was due to "short staff".
-
April 2021 by Grady Hopkins
This is not an exchange service. It is a bank. My question was about exchanging foreign currency as is every question in their list.
-
September 2019 by Loyce H.
I have been a customer with Exchange Bank for 50 years. I just moved here from Northern California and of course found the nearest Exchange Bank near me. I went to the on on Rocky Ridge road and Connie took care of everything I needed. The staff is very friendly and very helpful. In fact I have made Connie my own personal banker.
-
July 2019 by Jim C.
I have used Exchange Bank since 2013. Two friends and I purchased a property that we wanted to build on in Truckee, CA. We bought this property so that we could start a small property development company as our "side-hustle". We met with several larger name banks who took no interest in our project. Their advice was to just sell the property, as we stood to make a small profit. We ultimately met with representatives at Exchange Bank in Roseville, CA who were helpful and able to fund our project. Due to Exchange Bank's investment in us, we made a significant profit for our families. A few years later, I purchased another property, and Exchange Bank invested in me as an individual. After some work on my part to build the residence, I have a great investment property that is worth far more than my mortgage. I now have a checking account with Exchange Bank, and the staff, Jerry, Donna, and Carrissa have been fantastic on each project. We are prepping a new one, so my partners and I will be working with them again!
-
May 2018 by Justin Anderson
My employer banks here and we can't direct deposit our expense checks to our own bank, so I go here to cash my paper checks. Even though i don't have an account, they are always friendly and helpful.
-
May 2018 by Lilysaurus Rex
Rude on the phone. She hung up on me.
