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November 2023 by Ron B.
Made an appointment for 9:15 AM for a simple oil change and filter. Like an earlier post said, an appointment was useless. It meant nothing. The parking entrance had two cones blocking off the entrance even though the lot had some available parking spots. I had to park in an adjacent lot. I entered the office and noticed two employees, a female and a male. Neither one looked up or spoke to me. I waited 11 minutes ( yes, I clocked it) and finally the male spoke to me. I stated that I had an appointment. He didn't ask my name or look at the computer. He asked what I needed and I told him. He said it would be two hours minimum probably longer. I asked him what was the point of me getting an appointment. He shrugged his shoulders and didn't respond. I told him I was cancelling the appointment, that he didn't even look up and he rolled his eyes, turned around and walked away. That was enough for me.. Went somewhere else, paid a bit more but was worth every penny
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October 2023 by Bo D.
The women that work at this location are very helpful. They take their time and educate the customers and they also ask you if there's anything else that you need looked at while you're there. They provide shuttle service and are very realistic within the time frame and what services are going to be done and the price.
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October 2023 by Lauren K.
Great customer service, the pricing wasn't that bad. And I was in and out in a decent amount of time. Definitely would recommend this location.
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October 2023 by Wella E.
I'm not sure why this place is getting a bad review when all other shops also have long wait times especially when you don't have an appointment. Anyways, I brought my car here and was happy with the service. Price is also very fair and lower than most. Thank you.!
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October 2023 by Amber T.
Came in on a Saturday to secure my broken off engine splash guard. They were super quick and helpful!!
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September 2023 by John C.
I visited Brake Masters at 8am for a brake service without a prior appointment, and requested for the work to be finished by noon due to my personal commitments. Despite confirming twice that the work could be completed within the timeframe, they failed to deliver as promised. After waiting for two hours without any updates, I had to follow up, only to be told that the inspection was still underway. The results were communicated to me at 11:30, and I was assured that the work would be done by 12:30. However, when my wife arrived to collect the vehicle at the agreed time, she was informed that it would take another 30-45 minutes. The service was finally completed at 2:30, severely disrupting our schedule.This experience reflects a disturbing disregard for customers' time, which is quite disappointing.
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September 2023 by Christian Ibarra
I got here early it was a little bit of a wait but they provide great service, very knowledgeable of vehicles, amazing Manager Turner always on top of the store. They let me know what was wrong with my car and showed me to explaining the problem. So that I can take better care of my car for future references. I will definitely come again ??✨️
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September 2023 by Lou Grossi
What a waste of time. I made an appointment to have my brakes checked and serviced. I get there on time. I'm getting checked in and the gal asked if I was dropping it off or waiting. I said I would wait. She said it might be quite a while. I said, but I have an appointment to which she replied, yes but we are very busy. So what's the purpose of making an appointment? I had not made arrangements to be picked up and I didn't want to sit there all day so I left. And just to add an exclamation point to the whole experience, I picked up a rock in my windshield on the way home!
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September 2023 by Zachary Guyer
Wish I could give zero stars. Made an appointment nearly a week in advance. Dropped it off in the morning. 20 minutes before they closed we called to get an update and they said they hadn’t even looked at it. So we took the car home after leaving it there all day without them even touching it. They had nothing to say, other than they’re busy. Very poorly run, stay away from this location.Service: Brake service & repair
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September 2023 by David Schweickert
We have 2 identical cars and both are 2019 models. I brought my car here and my other family member brought their car to the other Roseville Brake masters. The work performed at both is good and no complaints there but her is the ISSUE:We both got identical quotes but my brake job final bill was aproximentaly $100 more. When i asked about it... I was told that i got upgraded Pads. I did not ask for this but when they called to get the ok to move forward it was presented as this was my lowest cost option and it wasn't. I was not to happy and iIam a fair business man to i stood my ground untill i was givin the brake job a e estimated cost. Just be aware to ask many questions or you will get upsold and not realy know whats going on. I did get a good warm feeling and nice reception from NICO but when i went to pick up my car he was not there and the other Manager Mike was very hard to work with. Hope this guy reads this and realizes that his tactics should be more desirable. Id like to go back and give this place a second try as everyone with the exception to Mike was awesome! I would revise my rating if my next visit improves!
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September 2023 by Sean McLaughlin
I was treated with such respect by the woman who checked me in at the counter. After my brake inspection, I was informed that we did not need new brakes. This was such a professional woman, and I wish more business is conducted themselves in this way, treating the customer like they actually mattered! I went in there for brake inspection, but from now on, I’m having all of my automotive needs taken care of here!Service: Brakes
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August 2023 by Mi A
This place has been working on our cars since we moved to the area 4 years ago.Shoutout to Amelia, who always makes sure that the customer understands what is happening with their car and keeps them updated when she can. If she ever left, I don’t know what we would do. We trust her experience.
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July 2023 by Robert Hewitt
Had a wonderful experience with your shop, customer service is amazing and the shop is very clean. I had an alignment issue with my daughters car which you fixed. I asked them to also check the belt because when the car is running it’s making a squeaky sound. They called and said that one their mechanics was a BMW expert. They diagnosed the problem and they fixed it. We picked up the car and the squeaky sound was gone. After driving the car alone and getting back into the car later the sound was back. Called the following morning took it back they changed the belt just to be sure and said the sound was gone. Same thing happened again. The sound came back. I’m planning on calling again today to see if they can figure it out. Hopefully they can resolve the issue. So as of now I give a 4 star rating and hope to return with five star rating.
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July 2023 by Brian Jaime
I have been taking my vehicle's here now for a few years. From their outstanding workmanship to their fair pricing and unparalleled transparency, this establishment has firmly established itself as a trusted destination for automotive repairs.First and foremost, the quality of their work is simply outstanding. The managers, Nico & Amelia, and every technician at this repair shop possesses an exceptional level of expertise and craftsmanship. Whether it's a minor issue or a major repair, they approach every task with meticulous attention to detail. I have had multiple experiences with them, ranging from routine maintenance to more complex engine repairs, and each time they have demonstrated their ability to diagnose and resolve issues with utmost precision.What sets this repair shop apart is their commitment to transparency. Upon any arrival, they greet me with a warm and friendly attitude, eager to understand any problems I've faced with any of my vehicle's. They take the time to listen attentively, asking probing questions to ensure they have a comprehensive understanding of the issue at hand. Once the diagnosis is complete, they patiently explain the problem to me in simple terms, ensuring I understood the intricacies involved. This level of transparency instilled a sense of trust and confidence in their capabilities.When it comes to pricing, this repair shop deserves the highest praise. Their rates are refreshingly fair and competitive, without any hidden fees or unnecessary upsells. They always present me with a detailed breakdown of the costs, ensuring complete transparency in their pricing structure. It was evident that they prioritized customer satisfaction and valued long-term relationships over short-term gains. In an industry notorious for inflated prices, this level of integrity was a breath of fresh air.Moreover, the professionalism and courteousness of the staff were exemplary. They always treat my vehicle's with the utmost care and respect, ensuring that all repairs are completed promptly and efficiently. Their dedication to customer satisfaction is evident in every interaction, making me feel like a valued and respected patron.This repair shop is a hidden gem that deserves the highest accolades. Their excellent workmanship, fair pricing, and unwavering commitment to transparency set them apart from the competition. I wholeheartedly recommend this repair shop to anyone in need of automotive repairs or maintenance. They have earned my trust and loyalty, and I'm confident they will exceed your expectations too.
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June 2023 by Brian J.
I have been taking my vehicle's here now for a few years. From their outstanding workmanship to their fair pricing and unparalleled transparency, this establishment has firmly established itself as a trusted destination for automotive repairs.First and foremost, the quality of their work is simply outstanding. The managers, Nico & Amelia, and every technician at this repair shop possesses an exceptional level of expertise and craftsmanship. Whether it's a minor issue or a major repair, they approach every task with meticulous attention to detail. I have had multiple experiences with them, ranging from routine maintenance to more complex engine repairs, and each time they have demonstrated their ability to diagnose and resolve issues with utmost precision.What sets this repair shop apart is their commitment to transparency. Upon any arrival, they greet me with a warm and friendly attitude, eager to understand any problems I've faced with any of my vehicle's. They take the time to listen attentively, asking probing questions to ensure they have a comprehensive understanding of the issue at hand. Once the diagnosis is complete, they patiently explain the problem to me in simple terms, ensuring I understood the intricacies involved. This level of transparency instilled a sense of trust and confidence in their capabilities.When it comes to pricing, this repair shop deserves the highest praise. Their rates are refreshingly fair and competitive, without any hidden fees or unnecessary upsells. They always present me with a detailed breakdown of the costs, ensuring complete transparency in their pricing structure. It was evident that they prioritized customer satisfaction and valued long-term relationships over short-term gains. In an industry notorious for inflated prices, this level of integrity was a breath of fresh air.Moreover, the professionalism and courteousness of the staff were exemplary. They always treat my vehicle's with the utmost care and respect, ensuring that all repairs are completed promptly and efficiently. Their dedication to customer satisfaction is evident in every interaction, making me feel like a valued and respected patron.This repair shop is a hidden gem that deserves the highest accolades. Their excellent workmanship, fair pricing, and unwavering commitment to transparency set them apart from the competition. I wholeheartedly recommend this repair shop to anyone in need of automotive repairs or maintenance. They have earned my trust and loyalty, and I'm confident they will exceed your expectations too.
