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August 2024 by David O
Going to a new place
I’ve started going to this location a few years ago for basic maintenance and would say they have initially done a decent job that made me tell my friends and family members to maybe also give them a try.
During that time there were however issues on occasion, which to their credit they did remediate some such as:
Overfilled power steering fluid (required a second trip to extract excess)
Stripped drain plug and had me pay for the replacement (ended up giving me a credit for subsequent service)
Was told an alignment was needed but another shop confirmed it was was within spec
Added on were the occasional stains on the interior after a service, but I guess this can happen at any quick oil change shop.
The final straw however happened with my latest oil change, where after it I noticed oil spots on my garage floor. Took the car to a mechanic who showed me an oil streak originating from the drain plug. The mechanic did another oil change and so far everything is as dry as a bone. I’ve deliberately waited with the review to rule any other issues out and so far still no leak.
While I understand these shops are in the business for profit generation (which is nothing wrong with that), rushing procedures and thereby taking a risk with customers properties for the purpose of driving up revenue is negligent at best and careless at worst.
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August 2024 by Tiffani Arlington
Had an appointment for 10am. It’s 1:19pm and my car still sitting in the parking lot.
Update: My car was finally checked out around 2pm. By 3pm, I knew what was wrong and by 5pm my car was fixed. While I appreciate how quickly they were able to diagnose and fix the problem, it would have been nice to not have spent my entire day sitting at a repair shop when I specifically scheduled an appointment to prevent this. This was especially frustrating when I was told that they knew the day prior they were running behind. Being proactive and calling those with appointments ahead of time and informing them of potential delays would increase customer service and prevent customer dissatisfaction. They did good work, though, and were friendly which is appreciated.
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August 2024 by Abdul bais Murawat
This location is too slow
My appointment was 1 pm but right now is almost 4 hours that I am waiting for just oil change ?
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August 2024 by Mark Holcomb
Love this place they did a great service for me thank you for your service
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August 2024 by Hertha Patton-Moore
Excellent Service! The staff and manager went above and beyond to make sure I got a good deal.
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August 2024 by joseph goligowski
What is the point in making an appointment if it means nothing. My appointment was at 9:30am and at 3:00pm they still have not looked at my car
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July 2024 by RANDY PAYNE
Did a great job on my Genesis. It took a bit of time but it was well worth the wait. Thank you so much.
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July 2024 by Nickodemis
I had an extremely disappointing experience at this shop, and I feel compelled to share my frustrations in the hope that others can avoid the same fate.
I scheduled an appointment on Tuesday for 8 AM on Thursday, expecting a break inspection to take about an hour and the actual work to take 2 to 4 hours. However, what I encountered was sheer incompetence and an utter lack of professionalism, especially from the manager, Amelia Turner.
Ms. Turner seemed completely unaware and vastly unqualified for her role. I was assured that I would receive a status update within an hour, detailing what would be required for my vehicle. Not only did I not receive a call, but after waiting for three hours and fifteen minutes, I returned to find my car untouched in the same parking spot. Astonishingly, I was told there was still one car ahead of me.
When I arrived, Ms. Turner saw me but avoided any interaction. I stood at the front desk for ten minutes before anyone acknowledged my presence. Even then, she tried to evade responsibility by having another employee speak to me. This is unacceptable, considering she was the one who handled my paperwork and took my keys.
Ms. Turner’s behavior demonstrated a clear attempt to shirk her duties and avoid accountability. Her actions (or lack thereof) reflect poorly on the establishment, making it seem like a total clown operation.
Do yourself a favor and steer clear of this shop. Thanks for nothing!
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July 2024 by Dennis Taylor
Schedule a 1:30 appt for an oil change. I called at 4:00 pm and they still had not started to work on the vehicle. They said I was next, did not hear from them by 5:00 pm, shop closed at 5:30, i got a ride to the shop and arrived before they closed and still had not started the oil change, I asked for my keys and will not be back for any service.
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July 2024 by Veronica Curry
They were all so helpful and professional, thank you!!! You guys ????
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July 2024 by ari gomez
This location was incredibly helpful and immensely friendly, I appreciated everything they did
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July 2024 by Jake Frizzell
Very helpful and quick to get the job done. Stayed after to ensure that I was all set. 10/10!
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July 2024 by Nathan Palafax
Dropped my car off at 10AM they never even called me to tell me I wouldn’t get my car back today. How the hell am I supposed to get to work on Monday!? Zero respect for the customer. None!
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July 2024 by Jo Ann Aletto
Made an appt to get oil change…was able to get date/time I was looking for…great service from Brian on phone and while there.
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June 2024 by Michelle Grellus
This is our second try after a not so good experience last time thinking maybe it was a one off. What was quoted as $219 for a full FREE break inspection and parts UNLESS it needed rotors turned or replaced and a $59 alignment additionally, turned into $500 for rear brake pads and an alignment. Also, after I authorized a $17 AIR FILTER, I got charged for an oil change and was told I authorized it when I just had my oil changed 6 weeks ago somewhere else. I adamantly asked for this to be removed all the while the lady at the counter argued with me. The lady that was working the front counter was rude and was talking about customers. Never, ever again.
