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January 2024 by Vitaly Diesel
BMW of Roseville impressed me with their high level of professionalism and quality service. The staff was friendly and attentive to detail, and the repairs were completed accurately and on time. The service experience at this service was flawless.
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January 2024 by Lynn Kamash
I had the pleasure of dealing with Filip to purchase my car. I told him I had been in the market for months, knew what I wanted just needed the right dealership and salesperson. He was it. He made it so simple I honestly felt like I wasn’t buying a car but like something from the grocery store. I will buy more from Filip that is a guarantee. Then Ben, my financial guy, best ever! They have forever customers from my family and I.
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January 2024 by Ursula Hilson
I brought my car in for a service and for assessing a potentially expensive repair. The visit was professionally handled from beginning to end. Every aspect of the service and repair was thoroughly explained and the related pricing communicated. What I appreciated most is that the service consultant took care to understand my driving and usage of the car and, hence, aligned his recommendations accordingly. I had clarity what work was needed currently and what to take care of during a next visit allowing for better budgeting. Overall a good experience, quality service at competitive pricing.
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January 2024 by Marie Weber
I always work with Laura when I come in for service and she is consistently wonderful! She is incredibly helpful, always goes above and beyond to get things done quickly and under warranty when possible. She communicates really well so I’m able to go enjoy my day and I know exactly when my car will be ready. Thanks Laura!
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January 2024 by Danielle Galasso
So happy I made the switch to BMW of Roseville! Everyone was so kind and worked with me to secure the perfect car. I ordered one on Black Friday but got impatient and multiple sales assistants helped locate one and brought it in from the Bay Area so I could have it before Christmas. Will be shopping here for years to come!
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January 2024 by Cammie Hendry
Having purchased my second BMW from Filip is beyond a great experience. Filip is kind, knowledgeable and professional. He takes customer service to a new level. Because of Filip BMW has earned my loyalty and business. Thank you again for a stellar purchasing experience.Kindly,Cammie Morton
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January 2024 by Harmeet Bhullar M.D
We had a great experience from the start to finish. We worked with Peter Phoung. The whole process was stress free and very pleasant. Everyone we met were knowledgeable and professional. All our questions/emails were answered promptly. When Peter was away, Justin the sales manager, was able to effortlessly pick up where we left off. They let us take our time to decide on our purchase, without being pushy, and worked with a price we were happy with. We felt they were very respectful to our time, getting us in and out in a timely manner. Our best car buying experience thus far!
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January 2024 by Rudy Caputo
Stepping into the dealership looked great and was warmly welcomed - no pressure - friendly. The client advisor was great, friendly, and helpful in understanding the various aspects of the car and buying process. Most important was honesty and a pleasure to work with.
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December 2023 by Adam Reuben
Quite possibly the worst car purchasing experiencing I've ever had. Initially I went in to sell my car but found a car I liked on the lot. The dealer was very nice and we started negotiating on the new car. I was at the dealership for hours and only when I decided to leave (late in the evening) did they agree on terms. This is when they mysteriously came back with the offer paper that was agreeable, they didn't even have time to print it.When I returned a few days later they didn't want to honor what they put in writing and it took several hours to go around in circles to get to that price again. Then the dealer strangely came back with another paper that had a better deal on it. I had been there for about 5 hours at this point but this price was too good to pass up at this point. When I went into finance, the finance manager said that they wrote it up incorrectly and the payment would be several hundred dollars more than I agreed to. They showed me their error, where they had listed the down payment twice. I was about to leave but they dropped the price a little and I gave them a little more cash down and upped the payment slightly.It felt like a used car dealership, very sleazy. I was the last one there and everyone was acting very unprofessionally, talking negatively about the customers they had that day even though they could see me sitting there.I will never buy another car here again and don't recommend them to anyone.
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November 2023 by Katie Parvinian
Making the appointment and dropping off the car was fine. Pickup was a disaster. Firstly I wasn’t greeted by anyone, two young girls were sitting by a little outside desk but said nothing to me. Waited about 5 minutes then ventured inside to the service dept. and the service / reception desk was empty. Waited som more, again no one helped me. Walked a bit away from the desk to another gentleman, and asked where can I pay for my car? Not realizing he was on the phone, he stated I’m on the phone and will be with you shortly. So icy reception for sure. About 5 m after than a young gal from outside finally walked in and she stopped to help me. I was able to pay for my car and get going. But even after all that. You guys didn’t even wash the car or anything. Just sad to see the level of service going down. I expect a lot more from BMW, from a customer service standpoint. That level was just not met this visit. But checkout and payment was fine. I received a video estimate of the car before the work was done and payment was easy once someone actually took the time to help.
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November 2023 by Dmitriy Golodriga
I'd like to extend a hearty commendation to the service manager, Nick, for ensuring that I never have to set foot in BMW Roseville again. I initially visited the dealership with the intention of trading in my car and placing an order for a new vehicle through the sales department, which clearly understands the essence of customer service. However, before transitioning to the sales floor, I stopped by the service department to schedule a service appointment due to an issue I was experiencing with my car—specifically, vibrations from the steering wheel at highway speeds. I was blown away when I was informed there would be a $250 diagnostic charge to find out what is wrong with my car. One might wonder why I was so surprised, but allow me to share some pertinent facts:- I have owned the car for less than 10 months.- The vehicle has accumulated fewer than 5,000 miles.- The car had been in the dealership's service department less than 200 miles before this issue arose.- During the prior service visit, I was advised that the rack and pinion needed replacement, but the dealership couldn't provide a loaner car, suggesting I rent one from Enterprise. When I expressed my dissatisfaction with this solution, as Enterprise wouldn't provide a comparable car, they abruptly shifted their stance and claimed that fixing the brakes would resolve the issue.As a BMW enthusiast who has consistently had one or two BMWs in my household, I want to make it abundantly clear that you have lost me as a customer. I prefer to patronize establishments that value and comprehend the true essence of customer service.
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November 2023 by Shanda Cowan
I feel bad saying this but Roseville BMW has the worst service department I've ever had to work with. I've been here several times over the last 5 years and I've never had what I would consider a good experience. As a result, I've been taking my car to other service centers but decided to give them one more chance because they're the closest to me, its been awhile and I didn't have the time to drive to/from Niello in Sac. I immediately regretted my decision. I showed up in the morning, with an appointment, and no one greeted me. I've never driven up and not had someone walk out to accept the car and point me in the right direction to get my service person. I went in and stood by the service reception desk and stood there, not greeted, for a good 10 minutes. A few people walked by, all but one just walked by without acknowledging me at all - thank you to that one guy for at least saying "good morning." Finally, a gal that walked by me a couple of times stopped to ask if I had been helped. I told her I hadn't been and she did go tell the person I was there to see that I was there. He still didn't come greet me. I had to go find him. He was friendly enough by time we got started, but didn't acknowledge the fact that I had been waiting so long. A simple apology for the wait would have been appreciated. I guess they did what they said they would, I was there for a recall + overall inspection. I question the inspection a bit because they didn't point out that my fluid warning light is on, nor did they offer to take care of that for me. I only realized it was still an issue as I was driving home. Every other BMW service department I've been to (I'm a long time BMW owner) have always made a point to tell me they've checked and even topped off fluids for me when I pick up. Next time, I'll make the time to take it somewhere else.
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November 2023 by Dmitriy G.
I'd like to extend a hearty commendation to the service manager, Nick, for ensuring that I never have to set foot in BMW Roseville again. I initially visited the dealership with the intention of trading in my car and placing an order for a new vehicle through the sales department, which clearly understands the essence of customer service. However, before transitioning to the sales floor, I stopped by the service department to schedule a service appointment due to an issue I was experiencing with my car--specifically, vibrations from the steering wheel at highway speeds. I was blown away when I was informed there would be a $250 diagnostic charge to find out what is wrong with my car. One might wonder why I was so surprised, but allow me to share some pertinent facts:- I have owned the car for less than 10 months.- The vehicle has accumulated fewer than 5,000 miles.- The car had been in the dealership's service department less than 200 miles before this issue arose.- During the prior service visit, I was advised that the rack and pinion needed replacement, but the dealership couldn't provide a loaner car, suggesting I rent one from Enterprise. When I expressed my dissatisfaction with this solution, as Enterprise wouldn't provide a comparable car, they abruptly shifted their stance and claimed that fixing the brakes would resolve the issue.As a BMW enthusiast who has consistently had one or two BMWs in my household, I want to make it abundantly clear that you have lost me as a customer. I prefer to patronize establishments that value and comprehend the true essence of customer service.
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November 2023 by Scott Miller
Chris is excellent to work with. Very helpful. Helped me address all my needs. He stayed in communication with me. The work was done promptly and I’m back driving my fun car again.Thanks Roseville BMW!!
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November 2023 by Nasir J.
Went there today to get my car serviced. Reason for the 2 stars is because the waiting room is garbage and dirty. It's pretty bad when Acura has a better lounge for customers. I'm already overpaying for an oil change and paying 100k+ for a car, at least give me some snacks. The service was good, I'll give them that and Donna or Dana (I'm sorry) the tech genius is amazing. She hooked up my new phone to my car. But plz, clean the waiting room or better, construct a new one. I hope the GM sees this post.