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September 2024 by thomas arbogast
The parts department workers were helpful and friendly. Great service as expected.
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August 2024 by Kurt Swartout
When we returned our lease we were hit with over 2,000$ in fees including replacing tires with usual wear. We left an earlier review and got the usual message from the manager. We did call but the manager was rude and told us that the extra fees were in the contract and there was nothing they were willing to do. Beware the lengthy contract with hidden fees. Would ask them to outline all fees before signing and then hand write a section that you aren't agreeing to any hidden fees.
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August 2024 by Jeannette Way
I am very please with the assistance I receive from Noghia Nguyen! He returns a call promptly and always helpful with his answers. Thanks for the opportunity to let you know about your valued employee.
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August 2024 by Lori Pupo
Matthew was very helpful. He explained things clearly and efficiently. I was surprised to find my wait time was even less than expected. Thank you for such great service!!
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August 2024 by Michele Fagundes
Nghia always provides the best customer service in the service dept. Great communication and very informative. Highly recommend BMW Roseville and Nghia!
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August 2024 by Barbara Schiestel
Even though my car was only with the service dept for a factory recall, the experience was top notch. Great interactions from all of the staff, and especially my assigned contact, Matthew.
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August 2024 by Amandeep Singh
Great place and great people. Its been 5 years since I've been going to this place and every time I had great experience with them. Really good customer service.
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August 2024 by tammy lancaster
I purchased a used Audi a4 and if I could remove the 1 star I would. Took the car to a mechanic and it needed close to $5,000 worth of work. I personally do not believe the inspection was done on this vehicle because when I asked for a copy I was denied. I will not name names nor would I post photos of the filthy filthy engine and interior that made my finger black from touching the dust.
I was grateful for the advice from a reputable garage close by that advised return the car. They were shocked this vehicle came from the fancy BMW dealership. If you are buying brand new sounds like you all have a great experience because they are making coin off of you. Sounds like after the deals are sealed and there is an issue the ball is dropped and no one is available.
Shame on you BMW for treating my family the way you did. Learn from this and do better. I wasted 4 days back and forth at your dealership and was refunded because each and everyone one of you that was involved in this transaction should be ashamed. Lesson learned NEVER purchase up front and ALWAYS get documents, inspection reports that have actually been performed, receipts from the new tires, and ALWAYS TRUST YOUR GUT. Have a nice day and drive safe.
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August 2024 by Devin Dunn
Bought a used lexus hybrid from here on July 25th. Pickes it up on friday July 26th. I live an hr and a half away and when i got home to my dirt road i immediately could tell there was an issue with the suspension.
I got home and jacked it up to find grease flung all around the outside of the drivers cv axle. (See pics) I also found all the boots for the shocks ans struts front and back were ripped and had clear leaks, as well as the lower control arm bearings. Later noticed a shake in the steering wheel when braking down a big hill.
I call bmw and talk to Robert in finance who tells me someone will call me. 3 hrs later nothing. So I call back in and talk to Mike the manager who is of course super nice and "oh we will take care of it". Another half hour later someone from service calls to schedule me for an appt on Monday. I asked if i could get a loaner vehicle since this was my only mode of transportation and i needed to work, which they responded they didnt have any. So you sell me a car that needs immediate work , you make me wait and cant help with something while you look at it in 3 days?!!
My contract only allows 250 miles or 5 days. I most def didnt wanna be locked into a contract with a vehicle that after researching would cost 4k alone in OEM parts to fix. I had to make repeated attempts get in writing that i could go over my miles since I setup a service appointment prior to being over.
Being frustrated and not confident with the help i received after driving off the lot, i began searching for another new to me used vehicle and also stopped payment on the check for the car.
I dropped the car of monday morning at 10ish. I had to call them around 4 to ask what was going on. I got a text back that they couldnt find an oil leak. I said its not the oil and proceeded to tell them what i saw.
They get back to me the next afternoon and say they gave management their recommendations. Later say they wont be doing any of the recommendations only changing brake pads.
What a joke!!!!
I told the service guy i didnt want the car.
A few days later im contacted by Josh my salesmen. Again telling him i dont want the car. And finally another few days later Mike calls and i tell him the same thing.
Mike says i need to come in to sign paperwork and get my money. I told him i stopped payment on the check. And that i already missed enough work messing around with this and wouldnt be coming in to sign anything.
The next monday i find a bill from a collections department in my mail.
They literally sent me to collections without not one phone call to me to ask about the check. Nor did i even have the vehicle anymore.
This place is a disgrace to the BMW name.
The business you do is downright shameful.
Apparently they are used to doing business with people who have more than enough money, they are willing to throw some down the drain.
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August 2024 by Andrea Westberg
Service with Ngia is always easy, on time and he gets the job done!
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August 2024 by phil smith
Good advisor.... The video they tried to make of my car didn't work though and they sent the a video of the wrong car.
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August 2024 by Emmanuel Obioha
Casey was my service advisor and she was excellent in every sense of the word. She was understanding and professional. I recommend her for any customer.
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August 2024 by Alex Saavedra
I gave it 3 stars because this is the second time we get an oil change at this dealer and both times they forget to reset the oil life on the vehicle, other then that eve was great .
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August 2024 by Tamsila Nosheen
Outrageously expensive/ and was given the estimate that’ was already completed
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August 2024 by Will Pope
Salesperson, manager and finance manager very professional, courteous and mindful of our time. There was a misunderstanding regarding the price of our CPO vehicle and the sales team strived to make it right and were refreshingly transparent. Will definitely return the Roseville BMW if I’m in the BMW market in the future. Keep up the good work!!
