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October 2024 by Andrea Naguit
I can't thank Kristol L. enough for the compassionate care her and the team provided during such a difficult time for our family. We had to make the heart-wrenching decision to euthanize our beloved dog, and Kristol were incredibly supportive every step of the way.
From the moment we arrived, the atmosphere was warm and understanding. The veterinarian took the time to explain everything and gave us the space to say our goodbyes without feeling rushed. Their sensitivity and empathy made an unbearable situation a bit more bearable.
The clinic was clean and peaceful, creating a comforting environment for our final moments together.
I highly recommend Bird & Pet Clinic to anyone in need of veterinary services, especially during such challenging times. Thank you for your kindness and support - you made a profound difference in our farewell.
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October 2024 by Jennifer Arnold
Avoid taking your pet here! One of their receptionists is so unforgivably rude and lacks empathy. After driving 45 minutes to take the last appointment available for the day (230pm) and putting $50 down to hold the appointment, it was explained to me that I would have to pay another $38 for being two minutes past their late time policy. Two minutes!!! I even called to share that there was an accident on the freeway and I was a few minutes away at 2:35. I drove a pocket pet from my classroom across towns for medical care. This policy was never explained to me when I paid the non refundable $50 to hold the appointment.
Late fees are not unreasonable but they are when it is not disclosed before hand especially when I shared where I was driving from while asking for the address. I WILL NEVER take another pet here and do not recommend it at all. It is likely the pet will need to be euthanized in 7-10 days if this last effort won’t work and the wonderful person at the desk said I am just trying to protect the company policy while I’m crying over the pet.
There is never a need to be rude or snarky to someone that is making a difficult choice over their pet and trying to do the right thing by an animal.
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September 2024 by Brian Smith
Great service with great staff!
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September 2024 by Steve Dickey
Excellent care and service, they understood my needs and were able to perform a cvi last minute so I could travel with my pets.
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September 2024 by Elizabeth Vasquez
I brought my little budgie in because he wasn’t feeling well. The front desk staff was extremely helpful getting the soonest appointment available to get my baby seen. When we arrived the check in process was easy and we were seen rather quickly. The entire medical staff was amazing as well. They helped me to understand all of my options as far as treatment goes and presented price quotes prior to performing any services. They trimmed my birds nails and showed me how to administer the necessary medications as well. The vet, Dr. Emery was so kind to my bird and handled him so well in addition to ensuring that I was educated on all best practices to keep him healthy and happy. I will definitely be returning for future services for all of my pets. There was a lot of concern/caring/empathy displayed during all of the interaction I had with these lovely folks and interactions I observed them having with others while I was there. I 100% recommend these providers. My little bird is back to his silly self
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August 2024 by Travis Scholz
I have two birds. A big scary Maccaw, and the kindest eclectus you've ever met.
I regret bringing either of them here. While they did the test I needed. Their standard practice of putting my birds in a choke hold to even examine them is unacceptable. They would not let me safely towel my birds for them so that everyone could be comfortable.
They might be good for other pets. But avoid at all costs with birds.
If you think this is standard practice. There are actual only avian vets out there so you can understand differently. Do not let these people make you think it's standard practice to do such things.
It might be a practice that other vets take, but it is not standard, and nor is it humane.
DO NOT BRING BIRDS HERE
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June 2024 by Tamara
I couldn't ask for a better veterinary office. The staff is friendly, and the veterinarians are exceptional. When our bunny passed away suddenly, we were devastated. The team handled his remains with great care and showed me considerable kindness during my fragile state. To my surprise, a few days later, I received a plaque with his name and paw print. This heartfelt gesture truly distinguished Roseville Pet Clinic from other veterinary experiences I've had.
Thank you, Roseville Pet Clinic. Your kindness meant more to me than words can express.
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June 2024 by Elora Camacho
The staff were very friendly and thorough, but the vet recommended unnecessary dental extractions on my cat. I took him for a second opinion and they did the cleaning for half the price the Bird & Pet Clinic quoted me and he did not require any teeth removals. I felt like they were just trying to get me to spend more money.
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June 2024 by Cristal Diaz
We took our rabbit there about two weeks ago for an emergency visit.
All the staff we encountered (check in, nurse, doctor) were so kind and gentle with us during our time there, their kindness toward not only pets but also pet owners shows what a great place this is.
We are very grateful to have brought our little one here.
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May 2024 by Kai Stephenson
I went to this clinic a few years ago for one of my birds and now I am going to a different doctor for my birds I realize how crappy this place really was. For my first ever appointment at the Bird & Pet clinic they refused to allow me inside the building, I know it was because of Covid but I wanted to meet the vet as people usually do when they take their beloved pets in. I asked if I could at least speak with the vet on the phone and they said absolutely! Of course I never received a call and when I called I was told the vet was busy and hadn’t gotten to my bird yet but would call back once she had. The receptionist called me hours later and said they still hadn’t gotten to my bird, she asked if they could keep her overnight. I said no, I specifically said no you may not keep her overnight but asked them to please call me back before closing and if they still hadn’t gotten to her by then I would just pick her up.
They close at 7pm so I drove there around 6:30 and called to let them know I was coming to pick her up, they did not answer this call. A couple minutes before closing I received a call saying that they were keeping her overnight even though I had said no, I reiterated that I did not feel comfortable with that and would like to pick her up now. I was told pretty much tough luck and they were closed at this point so I’d have to get her tomorrow. Again the next day I had to call to initiate a pickup and inquire about her condition.
When I picked up my bird her foot was bleeding and her middle toe nail was broken off very very short, there was barely any nail left and the toe was swollen. I called to ask what happened and was basically called a liar, they informed me they had cut her nail for a test and it “would not still be bleeding when I picked her up” I had not approved this test, I specifically only told them they could preform a blood test and a Pap smear. After 3 days of her refusing to stand on the foot with the injured toe I had to go to a different vet 4 hours away and they took care of my traumatized bird. They treated her toe for infection because of the cut on it.
I genuinely would not ever recommend this place to anyone with any type of animal, they are incredibly untrustworthy and in fact since my experience here I have been telling anyone I know with pets to NEVER go here. It took my bird FOREVER to get over whatever they did to her while she was in their “care” and her toenail has never grown back correctly. Please please please stay away from this place.
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May 2024 by Leslie Howton
Everyone is caring and friendly.
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May 2024 by Andrea A.
Today was my first time going to this vet clinic and they already made an amazing impression. They were very kind and gentle towards my bunny and made her feel safe. Definitely an amazing clinic to take your bunny to.
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May 2024 by keri kgallaway
My Buns? was diagnosed with uterine cancer yesterday and they took really good care of her as well as us pet parents!!!! They followed up with not one but two calls today to see how we were doing!!!! I wouldn't take my buns anywhere else!!!!
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May 2024 by Tatiana Athena Dominguez
My Guinea pig has a big lump under his chin so I brought him into the clinic and they were so kind to him and myself the entire time! Handled my sweet boy very well and were able to find the issue. Pricing was great/ reasonable and thankful that I have answers now to help him get better. Thank you guys!
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May 2024 by Cathrin Hoepken
If you don't want to get judged that you won't cremate your gecko for 800,- better don't go there. Very strange standards. I did not like the way they treated us.
