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February 2024 by Jenny L.
This was a great hotel! I had to book last minute due to the recent power outages. They were very accommodating. Room was way better than expected. Bed was comfy. And they offer the best breakfast every morning. Biscuits and gravy, scrambled eggs, sausage, make your own waffles, a bakery bar, and so much more. My entire family loved the food!! Definitely booking with them again!!
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February 2024 by Katty CADE
Nice cheap room very clean. It served the
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January 2024 by Jasmine S.
If I could give them a -1 I would. Worst hotel ever. Light/fan didn't work in the bathroom. They will also charge you a month later for "hotel damages" and hang up on you when you ask what the charges are specifically for/the evidence to be sent to you. DO NOT STAY HERE!!!!
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January 2024 by Michael Krieger
No Towle
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January 2024 by Paul H
I stayed here for two nights. Great price and location for the area! Better than average free breakfast. Room was semi clean (floor was swept but definitely hadn't been mopped in some time, stain on bedsheet). I had an end room and was so close to the I80 my bed shook every time a semi drove by. Paid extra for a larger jetted tube which didn't work and there was no way to plug the drain. Staff was polite. As others have mentioned, many people staying at the hotel were sketchy looking. However, no one bothered me. It looks like this hotel either houses homeless people or just folks that need a place short term. Definitely had a.. I'm living here vs I'm staying here vibe. I would not recommend this hotel for kids or people who are vulnerable. In hindsight, I regretted being so cheap and should have spent more for a nicer hotel.
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January 2024 by David Avelar
No complaints.
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December 2023 by Tim S.
Absolutely disgusting! Room wasn't cleaned before I checked in.. I did a late check in so I just dropped luggage and fell into bed.. next morning, I noticed I had no towels and crusty mystery garbage all over the refrigerator, microwave and counter I went to the office and I was told they put me in a DIRTY room!!! It WASN'T cleaned!!! I was told it would be cleaned.. left for the day, got back ( late again as I was with family) room WASN'T cleaned again!! I slept on bath towels!! I went to the office AGAIN!! I was given the BS that they only clean rooms on Monday, Wednesday and Fridays.. I checked in on Wednesday! It should have been cleaned! Like it should have been for ANY new visitor! This place is DISGUSTING
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December 2023 by Margarete Taylor
We enjoyed our stay at the BW in Roseville. Rooms were clean, staff was friendly and helpful. Breakfast was good. Would definitely stay there again.Safety: Homeless in the area, hotel has security at night.
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December 2023 by Tamme M Sullivan
The location and service was fine. However, the bed was broke on one side where it swooped way down. The size of the room was great, very roomy and clean.You can hear doors slamming and people "stomping" upstairs throughout the night. You can also hear the shower in the room next door. The walls and floors are definitely thin and not sound proof.Rooms: My husband and I were expecting a room to have a romantic getaway, but nearby family for the Thanksgiving holiday. Although the room was at the end of the building, we heard stomping, door slamming, and showers running throughout the night. It was not quiet and relaxing.I kinda expected that we would be offered a different room or reduced rate when the front desk called after our check-in to see how we were doing with the room when I told them about the broken bed. But, they did not. They didn't even come to take a look at it. Just said they would let housekeeping know about it. ? ?Food & drinks: The breakfasts are not anything to write home about. I wish I could say they were.
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October 2023 by Carol M.
Bad hotel......for big trucks....smoking coming in my window. The hotel is old and no amount of carpet and fake wood floor will help this place....bad mattress.....nothing is nice... Find another place......quoted and paid over the phone.....when I got there hiked up the fees another $100. Horrible place!!
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October 2023 by HGP Production Company
My room was fine, large, clean, essential. My only issue that was strange is that when I checked in the man working the desk was kinda dismissive an asked me “why do you need a room here tonight?”… Um because I live far out in the middle of no where an had a flight out of Sacramento at 5:30am the next morning? Im guessing he meant what brings you to town, but it came off kinda a rude an strange…. “Why do you need a room here????? You are a hotel aren’t you is what I felt like saying but bit my tongue. Just odd, booked a few weeks in advance wasn’t like I just wondered in looking for a vacancy.
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October 2023 by Jay Kusnetz
This would be a decent place to stay if I did NOT want to take a shower. It was either ice cold or very uncomfortably hot. Turning it off was a nightmare of micrometer adjustments to get the handle into the exact right position to not drip. And out of soap. Soap being those opaque wall mounted squeeze bottles in the shower. Nothing at the sink. Room is clean, no bugs, fridge seems fine, staff was pleasant. Table with 2 chairs was nice. Stayed in room 26X which is away from highway, quiet. Nepal restaurant next door is fantastic, loved the goat korma. (Update girlfriend said shower was still dripping a bit, she made it stop by turning it all the way to the left, unlike most others of its type and contrary to front desk instructions to "just play with it, yes its the center")Noteworthy details: Horrible shower unable to set livable temperature.
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October 2023 by Ela Gloria
I wish I can but I can’t give ZERO stars, but this location, especially its hotel manager, Mr Singh, and desk manager Baltreet, deserves ZERO stars. This is the worse place I have stayed at, with the worse customer service. You may be feasted on by bed bugs and fleas if you stay here. Management won’t return your calls nor shown any empathy. They offered 25% refund, but that’s not enough for the prescription ointments, over the counter medications, trauma of being feasted on, the pain during the first week of the bites, the lingering scars and black dots on my legs weeks after our stay there. Go somewhere else with a better management who shows they care, if something like this happens to you or your family.Noteworthy details: Management is the worse I’ve ever dealt with.
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October 2023 by John D.
If I could place zero stars I would. Hotel staff is either running a scam or are incompetent with reservations. They had booked an extra room on my credit card while I was staying there for two nights. I do all my booking on the BW app and could PROVE I had not made any other reservations. Took my cash. Won't give it back. STAY AWAY
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October 2023 by Codi Crow
Usually I'm one to refrain from sharing negative experiences but I have to say it... their security guard is not the best. Front desk highly inexperienced with hospitality. The Secruity guard approached me to determine if I was a guest, which he confirmed and left. I'm a mom so ANY alone time I can get, I try to soak it in. today my "alone" place was my car. Away from others. I was staying away from weirdos in the parking lot and respecting their no tobacco rule. He approached me again. I told him "I don't like men approaching me at night without my husband present." ( I've been hurt badly) He started angrily telling me I was not "ALLOWED" to be in my vehicle after 11pm and that was hotel standards. Mind you this is my prayer space. I told him he was making me feel very uncomfortable and he needs to get away from my car door because he was blocking me trying to get out. I came back into the building and he was outside my door I felt so uncomfortable. I had go all the way around to move my car and wait till he was away from my room to come back. Many will never have to worry about this but if you're a female don't go to the parking lot alone. I had to move to another lot so he can't harass me. I can't believe I paid to get harassed. This is so wrong. Best western was always a reliable standard. For shame. For shame.Safety: Buddy system for the parking lot!!! DO NOT GO ALONE!Noteworthy details: Please don't stay here. This is your warning. Aside from the Secruity guard I came back mid morning to my room door open. Carpet was very dirty. Weirdos in the parking lot.