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November 2023 by Diana B.
I have no problem with them doing any kind of business with them so far I filed really good about having my secondary financial with them
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November 2023 by Paul S.
Bank of America Roseville has terrible customer service. They NEVER answer the phone and never call you back. The manager if they even have one should be fired.
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October 2023 by P P.
Horrible bank!Do not bank hereI needed to make a deposit to someone's account & not able to go in during open hours. Went there in the evening with a deposit sealed in an envelope that contained a deposit slip & check. Was intending on dropping it in the night drop. But it requires a key!!! So I had no alternative but to slip it through the front door, so they will see it the next morning when they open the bank. It was lying in plain sight.After a week, the account was never credited nor did the enclosed check post to the account that it was drawn on.I called the branch & finally got an employee to answer after several tries. They don't answer the phone here!The female that I spoke with told me that their cleaning crew will place any deposits or correspondence found by the door into the shred bin!!! Can you believe it? I'm pretty sure this is against banking laws. To destroy a deposit in an envelope intended for their customer's account?!?!?I couldn't believe what I was hearing. I filed a complaint with the bank & a District Manager was supposed to call me. After several phone tags, I gave up. Still need to file an official complaint with the Comptroller of the Currency.I will NEVER deposit one cent at this bank & have relayed my experience to many people. They all told me that they HATE Bank of America. Their reputation is horrible.
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September 2023 by Vadim B.
Notary misspelled fiancee's name on government document. We woke up early to drive to Sacramento to submit the form, only for it to be rejected due to the misspelled name. Last person I thought would make a mistake with names is a notary. Lesson learned that even names on notarization need to be double checked. Notary certainly did not ask us to double check the names.
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August 2023 by Kelly U.
Worst customer service ever! I have been w BofA well over 20 years! I have multiple credit cards and account. I had a large check that was supposed to be a transferred so it was a mess to start. BofA did nothing to help and now I have to wait up to 14 days for hold to clear. Legally max hold is 7-10 days. The check was mailed straight to them from my Citi Credit card and they would not even let me have cash back. The manager was not sympathetic at all, and was very cold! So much for being a loyal long time customer. Soon as the check clears I'm out! Not that your corporate attitude gives a shit about it but I do! I would give negative stars but you have to select one to post
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July 2023 by Андрей Чередниченко
Victoria Ostapenko, helped in obtaining a credit card. Everything is fast and high quality)
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July 2023 by Sand S.
I only had pleasant appointments here. Sepideh Jahed was my banker and really helpful. Would recommend her anytime.
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June 2023 by worthwhile
Viktoriia Ostapenko is a very nice girl, friendly, it is a pleasure to find out all the necessary information
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May 2023 by Joey H.
Why are they so slow every time? Not enough tellers still. I stand in line forever here.
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April 2023 by Brandi H.
The layout of this location is very very odd and slightly confusing. When I came to pay rent and reallocate money in my accounts the line was long (3:30 ish in the afternoon on a Monday). There appeared to only be two people working the desk and the lobby was otherwise desolate. I entered in to the lobby and kind of had to adventure around before finding the tellers desk where I needed to speak with someone. The teller was nice, and was able to help me but seemed tired or apathetic towards the day.
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March 2023 by Christine N.
The worst bank experience I ever encountered. Waiting for 1 hours for just wire my money to my other bank. The lady telling me about 10 to 15 mins. It's end up an hour and no one helping me yet. I won't comeback to this brand again and thinking of close the account and banking with other
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March 2023 by Ihor Voiku
(Translated by Google) Good location, lots of parking spaces. Bank branch with a pleasant employee Victoria, who speaks English and Russian, which is very convenient for recent arrivals who do not know Englishthanks to Victoria for helping with opening accounts, you are the best employee!(Original)Хорошее место,много парковочных мест. Отделение банка с приятной сотрудницей Викторией, говорящей на английском и русском языках, что очень удобно для недавно прибывших не знающих английскогоthanks to Victoria for helping with opening accounts, you are the best employee!
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February 2023 by Владимир Амаров
(Translated by Google) We were very pleasantly surprised by the Manager Victoria speaking Russian! She helped to issue cards - debit and credit. She spoke very clearly and pleasantly about all the conditions of the product and suggested what documents are needed for this:Main-ForeignSecond-Rights or personalized card of another bankThird - Any receipt with your name and address of residence (in our case, a reading ticket in the library was free) - for families it is enough that at least one hasto open a debit account you need $100to open a credit you need $200-$5000, in a year and a half you will get this deposit back and the bank will lend its money and recommend spending no more than 30% of the limit, so see for yourself how much you need to get a good cashback and grow yourself a good story(Original)Очень приятно были удивлены Менеджеру Виктории говорящей на русском языке! Она помогла оформить карты- дебетовую и кредитную, Очень понятно и приятно расказала о всех условиях продукта и подсказала какие нужны для этого документы:Основной-ЗагранВторой-Права или именная карта другого банкаТретий-Любая квитанция где есть ваше имя и адрес проживания (в нашем случае читальный билет в библиотеке он был бесплатен) -для семейных достаточно, чтоб была хотяб у одногодля открытия дебетовой нужно 100$для открытия кредитной нужно 200$-5000$, через год полтора вам вернут этот залог и банк предоставит свои деньги в кредит и рекомендуют тратить не больше 30% лимита, поэтому смотрите сами сколько вам нужно, чтоб получать хороший кэшбек и выращивать себе хорошую историю
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October 2022 by Ginger M.
This financial center is always busy and only staffs one teller on Saturday. 12 people in line and 45 minutes waiting. Frustrating that more staff is not scheduled on such a busy branch when other offices are closed.
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September 2022 by Ceemone Z.
Very long line and just one banker working. Waited 30min to get help on a Wednesday morning.