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March 2024 by Trisha R.
This rating is specifically for their teller Rosario. On multiple occasions, she has a demeaning and condescending tone when I deposit checks. The icing on the cake was when she nearly denied my deposit and insinuated my check was "altered" because I did not have my address listed (YES, this can be excluded from checks, for safety) and the dollar number was over lined to emphasize the amount. She claimed I would need to have another check and I would need to speak with a manager. It wasn't until AFTER verifying I was a BofA account holder that she accepted the deposit and apologized. Prior to that, she said "it's required to include the address and phone number of the account number" on a deposit slip. Called BofA corporate directly, and BofA verified address and phone contact are NOT required. She either needs to be fired or handle phones. She's ageist, and possible discriminatory against POC.
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February 2024 by Александр Рожков
Victoria Ostapenko is a very professional employee and she made my stay and first impression of the bank very pleasant.
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February 2024 by Наталья Харитонова
Dear Viktoriia Ostapenko,I hope this message finds you well. I wanted to take a moment to express my sincere appreciation for the exceptional service you provided during our recent interactions at the bank.Your professionalism, attention to detail, and dedication to meeting my needs were truly commendable. You went above and beyond to ensure that all of my inquiries were addressed promptly and accurately, making the entire process smooth and hassle-free.Your positive attitude and willingness to assist me with any concerns I had made a lasting impression. It's evident that you take great pride in your work, and your commitment to delivering outstanding customer service does not go unnoticed.Thank you once again for your outstanding support. You are a valuable asset to the bank, and I look forward to continuing to work with you in the future.Warm regards!Natalia Kharitonova
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February 2024 by Message from
15 to 20 min lobby wait to change PIN. Room full of people - no line or way for staff to know who is next .Not a regular bank, no counter, a lobby and rooms for loan consultation.
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January 2024 by Diana Kigizbaeva
Viktoriia Ostapenko is incredible banker!!! She helped us with all our questions and problems! I’m so thankful for her.
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January 2024 by Sergey Dov
Best experience and personal approach to the client in this bank branch. Special thanks to Viktoriia Ostapenko for her professionalism and kindness. .
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January 2024 by Iuliia Shkoda
Thank you so much Victoriia Ostapenko, Nathalie Rojas and Amairani E Donovan for your help with opening bank account for us. Everything was professional and fast.
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December 2023 by Ю Троф
I recommend Victoria Ostapenko! I really liked my first visit to the bank. Victoria opened our accounts quickly, clearly, professionally, explained everything, printed out everything we needed. Super specialist.
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December 2023 by Феруз Одилов
Very grateful to employee Victoria
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December 2023 by Ilya love
The best bank decoration I've ever been to. Victoria Ostapenko was very competent in providing assistance. Very nice and bright person
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November 2023 by Lucksinger
They don’t know how to do simple tasks, their National group / phone support sends you to the bank branch to fix a BofA paperwork error, then I show up and they have no idea what to do. They then want you to schedule appointments hours later and make you drive out yet again.Seriously, they want me drive out again for a form. I left and will not be back.
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November 2023 by Paul S.
Bank of America Roseville has terrible customer service. They NEVER answer the phone and never call you back. The manager if they even have one should be fired.
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October 2023 by Инна Маркова
Best Bank of America Branch! We were greeted very warmly in the lobby and helped to select the best specialist - Victoria Ostapenko. Victoria helped us open the cards, she is a very nice girl and an excellent specialist! Thank you❤️
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October 2023 by P P.
Horrible bank! Do not bank here I needed to make a deposit to someone's account & not able to go in during open hours. Went there in the evening with a deposit sealed in an envelope that contained a deposit slip & check. Was intending on dropping it in the night drop. But it requires a key!!! So I had no alternative but to slip it through the front door, so they will see it the next morning when they open the bank. It was lying in plain sight. After a week, the account was never credited nor did the enclosed check post to the account that it was drawn on. I called the branch & finally got an employee to answer after several tries. They don't answer the phone here! The female that I spoke with told me that their cleaning crew will place any deposits or correspondence found by the door into the shred bin!!! Can you believe it? I'm pretty sure this is against banking laws. To destroy a deposit in an envelope intended for their customer's account?!?!? I couldn't believe what I was hearing. I filed a complaint with the bank & a District Manager was supposed to call me. After several phone tags, I gave up. Still need to file an official complaint with the Comptroller of the Currency. I will NEVER deposit one cent at this bank & have relayed my experience to many people. They all told me that they HATE Bank of America. Their reputation is horrible.
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October 2023 by Дьулустан Александров
We opened an account and a bank card. Manager Victoriia Ostapenko received us very well, served us quickly, explained everything in an accessible language, showed how the application works, answered and explained all our questions. She answered all our questions very politely. Very responsive manager. I recommend contacting the best bank, the best and beateful maneger in Victoria.?