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December 2023 by Giant C.
Closed all day Saturday. It is conveniently open exactly all the hours you are at work though!
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December 2023 by Thomas B.
Got laid off just before Christmas and they wouldn't accept my final check pay card. They advised something was wrong with the card and I needed to call the card. I called the pay card and they said nothing is wrong. I went back to the counter and asked to speak to whoever the manager was and apparently that is who I was talking to previously. I went to another branch and they completed the transaction with no issues. Avoid this branch. They don't know what they are doing.
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June 2022 by Sarah W.
Office hours posted on the door. 1000-1600 daily. Closed on Saturday and Sundays. Went in at 1400/2:00pm on Tuesday. The bank was closed. Four people came by attempting to go inside to conduct banking business that was not available through an ATM machine. I have seen this type behavior not only here in Roseville; but other BOAs in other states and the service is poor through out the US. Seems they would get the message and put services in place to improve. If I had not been using this bank for the past 20 years, I would have closed all accounts and sought another more customer friendly bank than BOA. To BOA bank officials. Please review these comments and take them serious.
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September 2021 by Sarah B.
It's not this location in particular...it's the whole organization! Such lack of care for their customers who are struggling. I have been a customer for 16 years and they lacked in ANY help I've needed in the last month. "We can't do that" blah blah blah! Dude! It's a computer, you can control anything! All I asked for was some payment plan help, and they claimed there is nothing they can do....no empathy for people struggling due to covid AT ALL!!
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May 2021 by Sally S.
DO NOT GET A CAR LOAN FROM BANK OF AMERICA. My mother in law got a car loan and bought her car from Enterprise. She sadly passed away, and everything went into probate. Bank of America illegally repossessed her car, they legally can not take a car that's up to date on its payments when it's in probate. We tried for weeks to get in contact with the bank, enterprise, and the repo place and was thrown threw hoops, we sent out multiple death certificates with no response. We got a lawyer and once he was involved and sent out a document stating we wanted the car with proof of MULTIPLE attempts to contact them with no response. We were told that they sold the car in an auction. Mind you we are still within the 60 days we were given to claim the car from the repossession place. The amount of pain and suffering this has caused her children is disgusting! My husbands last memories with his mother was helping her buy this car. She LOVED this car. Now it's forever gone and nothing will ever replace those memories... I've never been so disappointed and disgusted with a company / companies in my life. We plan on suing and letting people know to never get an auto loan from this bank.
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May 2021 by Kristin P.
I received an unsolicited call from this branch. I answered the phone, and apparently the man and woman on the other end didn't realize I had picked up because I could hear them mocking my last name. Eff this branch specifically.
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March 2020 by Wilma A.
Customer service is null. You can't walk in to put a pin on your atm card. You HAVE to make an appointment. This practice is ridiculous considering the one person that can do this is never there! There is NEVER anyone there/available to assist a PREFERRED REWARDS CUSTOMER! BofA does not make things easy for customers rather they make things convenient for themselves. The branch can't be bothered! I've been a customer since I was 19 years old. I have a grandchild - gives you an idea how long it's been. The kick in the pants?! I was denied an auto loan for no reason! They did not bother to call rather sent an email denied! I'm taking my business elsewhere after THIRTY+ YEARS! Obviously BofA is not interested in keeping a 30+ year preferred rewards customer with excellent history/track record. If they see this and call? Too damn late! There is no reason for the denial. So I'm moving on after so many years. BYE BYE Bank of America!
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March 2019 by Jeremy W.
Branch manager Chrissy has horrible customer service I won't be opening an account with you guys because of your lack of care for your customers
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January 2019 by Ryan S.
This bank refused to serve a Korean and Vietnam vet. My grandpa can't hear to talk on the phone and doesn't have a computer or cellphone to take care of banking services like everyone else living in a technical generation. My grandpa coordinated to make a trip over to this branch to get new checks and to understand the differences in his retirement pay from what the military sent him vs. the differences shown in his bank account. These terrible people refused to help him or give him any help so away he left with my grandma in tears at having to coordinate another trip over to take care of business. This place is terrible for vets, terrible for the elderly, and terrible to anyone who is hearing or technological impaired and can't deal with their automated phone call system or app. BofA needs to learn a few things about accessibility.
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April 2018 by Berry K.
Over the past couple of years bank of America customer service is becoming horrible. There tellers are very rude. Bank of America is the only bank that makes you fill out you own deposit slips and there also very mean about it. Tellers are at a minimum they only have a 2 at the the most. I don't recommend this bank to no one. HORRIBLE MANAGER
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November 2017 by P P.
Well well.. Bank of America is reviving its bad reputation once again. Taking away free ATM only checking accounts. I just received notification and will be closing my accounts. Have been a longtime customer of this branch. Their role in the Financial Crisis of 2008 from the Countrywide/Merrill Lynch fiasco led to massive losses & bailouts, so this is no surprise.
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August 2017 by Leticia D.
The worst customer service ever the took someone who came after me before me & over the phone wanted to charge me $5.00 to replace my Visa chk card even though someone stole the # and used it in San Francisco even though I live in Sacramento this place is unreal I'm beyond pissed
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June 2016 by Shannon W.
It was pretty busy but I went on a Saturday... And the first weekend of the month..... They had 2 tellers, a manager and a private banker working. When I got there, there were about 15 people ahead of me. I Made it to the desk in about 20 minutes- They had great customer service. Solved my problem that I've had for the past 2 months that other branches could not and they were efficient.
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December 2013 by Ali L.
DO NOT GO HERE THIS BANK OF AMERICA IS CLOSED!!! When I put the directions in my GPS it directed me to a Chase Bank. Thought I would update people before they make the same mistake I did and wasted my time and gas :(
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January 2011 by Jaydee D.
Not very friendly or helpful employees here. For some odd reason, I don't feel very safe in this particular location. The interior isn't as " welcoming" as other banks.
