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December 2023 by Lisa Kinnear
The worst retail experience I've ever had, not once, but four times. Online wasn't much better. I will never shop here again. There is incompetence, rudeness, laziness and crazy things I have never experienced at any other retail store. I hope the regional mgmt takes notice, because this isn't a one time thing by picky people, this is systemic. Lots of other stores to choose from and I will be choosing more wisely.
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November 2023 by Denis Pronin
Too expensive, nothing new
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October 2023 by Acey Boi
Alex was the best worker here at Abercrombie I spent so much money but I know these clothes will be great for me and my kid to wear Alex is one of the best workers friendly helpful and I am definitely bringing my family back to but more
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October 2023 by Charles Murray
Alex was the best, so helpful and chill I love him with all my heart
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March 2023 by Grace F.
This review is purely about the store not the brand. The workers are rude and lazy. No one helped the long line of customers find fitting rooms and the clothes were a mess.
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January 2023 by Nick Kisel
Great for picking up, making returns, and deciding if I like a fit before ordering it! The lines tend to move quick.
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December 2022 by Mary S.
This is a review of their online order process. I purchased a Christmas gift online to be delivered to the store. As per the follow-up email, it was to be delivered no later than the 24th. Since I never received the pick-up email by that date, I called their customer service department for a status. They told me it was delivered to the store on the 23rd. Called the store to confirm, but they put me on hold, so I drove 20 minutes to find out the store hadn't received it. According to their system, it was scheduled for delivery on the 28th. So I asked to cancel the order but nope they can't do it in store I'd have to call customer service. On the day after Christmas, I called CS to cancel, but nope, I can't cancel. I have to do it after the item is delivered in store, at which point I'll have to pick up said item and return it. It is absolutely ridiculous to make customers go through this nonsense when any other retailer would have either delivered on time or made it so much easier on the customer to cancel.
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July 2022 by Alyssa S.
I went in and tried on this dress that I absolutely loved and noticed dried blood on the inside of the dress when I brought it up to the girls at the counter they acted like it was no big deal and gave me attitude about it, it took me bringing up a discount for them to offer 10% with an enormous amount of sass absolutely do not recommend a business who doesn't care about something so gross.
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July 2022 by Jenivieve Frosco
Managers here are unprofessional. Couldn’t exchange my jeans even with my receipt because I had worn it once but I talked with customer service and they stated that it does not matter if it is worn it just has to be in good condition. Worst location.
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June 2022 by Angelina D.
Mary Pavlov was sweet and a great help. She waited patiently as we redeemed a coupon. A raise is calling her name :))
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February 2022 by Kristyn J.
I will no longer be spending money or supporting or a corporations that Refuses to give you store credit without a receipt. My daughter had 2 shirts that were sale items and all I was asking for was store credit at the lowest price. I'm over higher end retail stores treating all customers like they are thief's.
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January 2022 by Tina M.
I had the best experience I've had at any Abercrombie location today with Malou. She went above and beyond helping me find the highly sought after viral "tik tok" jeans and I couldn't be happier. She was on top of getting people into dressing rooms from the moment I walked in the store and her exceptional service just kept getting better. She took me around the store, looked online, at other stores' stock and even looked in the back where she ended up finding the jeans I wanted. She is amazing! Girl needs a promotion, raise or both. If she's not on a management position, she needs to be. Thank you!
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September 2021 by Erika C.
Aside from the very little inventory that they currently have, the employees lack major communication and/or listening skills amongst each other. Was let into a dressing room with my 12yr old by one of the girls working here. She then communicated with other employees over the mic sets they wear that customers were going into dressing room #2 with 6 items. Not even 5mins passes and there's banging on the door by another employee to see if anyone is in the room. I politely say "Yes, someone is in here." & she responds sincerely with "Oh, sorry!" 5mins later... another bang asking the same question. I respond again. Maybe 8mins later, there's more aggressive banging. Like if I didn't answer, they were gonna kick the door down. I was F'n annoyed so I opened the door and said "YES! There's someone in here!" And the employee responded with an attitude "OKAAAY". My daughter didn't even finish trying everything as we were both SO annoyed by their lack of having a system to keep track of which rooms were being used. Their headsets seem to be useless.
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August 2021 by Starr Poppinga
thank you to the girl who helped with our wardrobe for the video!
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April 2021 by Brianna Whisenhunt
Always neat and organized
