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March 2024 by Sandra Q.
We have been AAA members for over 40 years. Service used to be the absolute best! Not anymore. Often service is rushed and sometimes outright rude. (especially on the telephone for insurance quotes or updates). Tow service is spotty at best. Last time we called for a battery jump it wasn't minutes or even an hour BUT HOURS. A nice guy who had seen us waiting for AAA when he went into dinner at a restaurant...saw us still waiting when he came out...kindly gave us a battery jump. IF you can find any other service DON'T subscribe to AAA. It's nothing like the commercials show...it's terrible terrible. You will be so disappointed!!!
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February 2024 by Abdul Sial
I would really like to thank Mr. David Daugherty, very friendly, and professional Agent.
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January 2024 by Jaime De Avila
Great costumer service, the notary public that helped us with our specific needs was very knowledgeable and helpful, I would definitely recommend AAA because of their expertise and knowledge
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January 2024 by P P.
Should be posted here on Yelp on their business hours that DVM services cease at 5:30, even tho they're open till 6. Woman in there was a patronizing B%TCH when telling me this. Needs to learn how to speak nicely. I ended up back in my car & went to DMV site & saw that I could renew my registration online!! Which I ended up doing. WHY DIDNT SHE SUGGEST THIS??? Or even ask what DMV service that I needed... that's her JOB! And she is not very good at it. Patronizing AND incompetent.
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November 2023 by Ralph E.
After 10 years CSAA dropped me because of pictures taken by a drone. Although, they haven't provided said proof, that my roof needed repairs. They sent a letter and told me that they're not required to tell people and let them fix the problem. They're still issuing home owners policies so I wonder how they decided who to drop.
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November 2023 by Curtis Knisley
The service was quick and professional
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November 2023 by Dennis Latona
Renewed DMV registration.
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October 2023 by John P.
DMV renewal for Mom's(Currently in a Nursing Facility) car. I explained to the employee I wanted to pay for the registration for the car and was told the tags would need to be mailed, I fully understand. Thinking of my options the employee just kept on repeating "Do you want to do it or not" employee actions indicated she bothered with assisting or showing empathy for my situation. Everything time I asked a question her reply was immediate curt and robotic follow up with "Do you want to do it or not?". It was explained the tags would not arrive for 5-7 days and I inquired about taking a picture of the registration, curt response "Why would I allow you to do that?" When I tried to explain was immediately cut off. I'm in the process of selling the vehicle to Carvana with the latter needing registration proof. The employee was rude, impatient, and showed no engagement with the customer. This was the first time I visited the CSAA office for my DMV needs and hopefully not all employees are the same mold as the one I encountered Monday October 30th.
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October 2023 by Jerilyn T.
Walked in was greeted and sat with Trina who was very pleasant and personable. Signed up for Home owners insurance as well as vehicle insurance!
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September 2023 by eileen brosius
They took care of me in five minutes what the Roseville FMV couldn’t do in three in a half hours. Also told me my info was keyed in wrong and the DMV charged me too much!
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September 2023 by nikki bast
Always so helpful at the in house DMV
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August 2023 by Angelica Ruelas
Triple A has always been good but this time around we had a really big issue not only was a representative in the Roseville location in Douglas rude to my dad, but also very disrespectful on top of that, that same representative paid our payment towards another client policy which ended up very bad thanks to the main customer service line that helped us locate the correct info to our policy, this representative has now a few complaints from us.
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July 2023 by Bill Heinemann
AAA has friendly and knowledgeable staff. It’s so convenient at AAA, to take care of DMV issues.
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July 2023 by Jackie J.
Went into the branch for an insurance quote. Clerk requested us to sit down and someone would be right with us. We sat for 10 minutes with no assistance. There were several agents sitting at desks not attending to other customers nor on the phone.
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June 2023 by Mr C.
Had a small window to do my DMV work and the Douglas branch DID NOT DISAPPOINT! Walked in to a bunch of smiling faces and was helped at the DMV counter in the back with no wait. DisneyDeb processed my purchase and title/reg with no bumps (how refreshing compared to a DMV office). If this was the only benefit to being a AAA member it'd be worth twice the price...I'll be a member for life
