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March 2024 by Joanne Clouser
Friendly and very professional. I have had good experiences. The people are nice and get the car in as soon as they can.
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January 2024 by Melissa Morch
They have been super helpful. Our car broke down on a long trip and the tow truck driver brought us here as it was a safer area than where we broke down. They have gotten right to the job so that we can continue our trip. They got us a lift to hotel where we're staying while the car is being fixed. It's a big job and it's helpful that they got to work on it.
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November 2023 by John Garry
I thought the guys at this shop were very professional. I would go back next time I need service.
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November 2023 by Cheryl Sandberg
Always fair and trustworthy
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November 2023 by Kenan Isik
Meticulously maintained my European vehicle for me throughout the length of my ownership. Awesome group of people!Services: Auto windshield repair
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October 2023 by Feugene Macariola (Huge)
Misleading Experience at AAA Shop: Inadequate Explanations and Poor Customer ServiceMy recent visit to the local AAA shop for a routine AC checkup and an oil change was marred by a baffling lack of transparency and subpar customer service. The shop's inability to provide clear explanations for the charges left me deeply frustrated and skeptical of their practices.The ordeal began when my wife initially brought our car to the shop and called me during the explanation given by the front desk staff. Over the phone, she relayed a shockingly high quote of $346 for the supposed necessary services, which included an AC checkup and an oil change. I was taken aback by the inflated cost, considering the routine nature of the services.Upon arriving at the shop with my wife to pick up the car, I realized that I was now directly involved in this disheartening situation. The front desk staff insisted that we pay $239.05, and upon reviewing the bill, I was confronted with the following charges:AC Checkup Labor - $239.051243YF - $16.44A/C Dye/Oil - $19.95The charges for the AC checkup labor, 1243YF, and the A/C dye/oil were presented without any clarity or proper explanation. Despite our repeated attempts to seek clarification, we never received a satisfactory explanation for any of these line items.In fact, the staff's inability or unwillingness to provide adequate explanations for these charges only deepened our frustration. The lack of transparency and clear communication cast a shadow of doubt over the legitimacy of these charges.While we eventually paid the $239.05 bill, our experience at the AAA shop was deeply unsatisfactory. It highlighted a severe deficiency in the shop's customer service and their failure to provide customers with the information needed to make informed decisions about their vehicle maintenance. We strongly caution others to exercise caution when considering this shop for their automotive needs. Transparent and honest communication is paramount in the automotive service industry, and our experience serves as a stark reminder of its importance.
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September 2023 by Mehrzad M
They honored my warranty, even though they didn't have to.For Context:I had AAA install an new engine 3 years ago on my 94 Toyota pickup. Cost a good chunk of $.They gave me a 2 year or 20K mile (whichever comes first) warranty. Its been 3 years and 7K miles since then (so warranty was expired) and I saw an engine leak.I took it to "Matt" and they checked it out and identified the leak. Even though they saw it was passed warranty, they leveled with me and saw Ive only driven it 7k miles in 3 years.They worked with me and honored the warranty as best they could by only charging me for the parts and covered all the labor.- Matt didnt have to do this, but he did and I greatly appreciate it.This level of courtesy is why I ONLY take my truck to AAA auto centers.Thanks guys.Services: General repairs & maintenance
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August 2023 by Jeff Katz
Great work and customer service. I will definitely go back in the future.Services: General repairs & maintenance
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August 2023 by R N.
From the first phone call Usman was professional and accommodating. He was sympathetic and I knew immediately I made the right choice by taking my car to AAA for repair. They gave me a Lyft back home. He called me right away with the needed repairs and estimate. When my car was repaired and ready, there were no surprises and it was running great. Definitely taking my car to AAA again. Thanks a million Usman!
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August 2023 by Keith K.
Terrible experience!!!Christian wouldn't respond to repeated phone calls trying to cancel repairs before they were done. His associate repeatedly kept trying to prevent me from cancelling the work, and said Christian was in meetings every time I called.Christian was trying to get a "used part" from an "auto-wrecker" to install on my finace's car, without asking me if that was even OK. NO, that's not OK!It's utterly wrong to try to silently install a used part on her car without telling us.Christian said they couldn't get the part new and that we had to get the used part to fix the issue. So I called the Ford dealership and they had the exact part in stock.Had my fiance tried to deal with all this, she said they likely would have done the work without her knowledge. Unacceptable!Christian's associate kept trying to get me to wait (in order for the used part to arrive before the order was cancelled). So once again, I told him to cancel everything and said that I was driving over immediately to pick up the vehicle!That's what it took to end this mini drama? Insane.I go to AAA Auto Repair specifically to avoid being treated that way. Not going to the Roseville AAA Auto Repair again.Christian, you get an F grade.
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August 2023 by Brittany LaLonde
They have always been great about getting work done quickly and keeping in regular contact with me as repairs progressed. They are the only place I've gone to that doesn't talk down to me for not being a car person or try to upsell me on services I don't need.Services: Engine repair
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July 2023 by Sean Conant
Kristian and the crew have taken care of my vehicles for a couple of years now at Roseville Galleria AAA. It doesn't matter who picks up the phone on their end, the team always make sure my concerns are heard and addressed in a timely fashion. The work is always completed to the fullest extent and each time I've driven away from their parking lot a satisfied customer. Thanks for taking good care of your customers. - Sean ConantServices: Steering & suspension repair
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July 2023 by Brian P.
Zero stars. Avoid at all costs.Brought our Pilot in to get a quote on brake repairs. The business recommended replacing all four rotors and pads.The quote: $1,700!I asked if that was their best price or there were any other discounts etc. that could be applied, and the clerk informed me that they could probably remove another $100 for labor.I then called our local Honda dealer who informed us that worst case if all four rotors/pads needed to be replaced it would cost $1,100!My wife called AAA back to inform them that we would be taking our car elsewhere. 2 minutes later I get a call from the manager indicating they can apply a manager discount of $200 to the initial quote. I proceeded to tell them that their initial quote was way off market and we would not be doing business any further with them.Went to retrieve our vehicle and my wife was forced to pay an $80 diagnostic fee that was never disclosed or discussed!This business is not to be trusted and they are hiding their unscrupulous business practices under the veneer of a trusted consumer brand such as AAA.
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June 2023 by Andrey
Excellent service beyond my comprehension. The front staff and the auto repair staff ; MATT and KRISTIAN, were very professional and thorough in their diagnostics. MATT kept me posted on the progress and made sure that I got my truck back before the promised date. Exceptional service. Reasonably priced and quality work. Exceptional guys and thank you very much again.
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June 2023 by Nicole Soares
Christian had an employee who had sprinter experience diagnose my van quickly and realized it needed to go to the Mercedes dealership for repair as the issue was likely covered by the warranty. His manager helped leverage his dealership relationship to get me an appt in 2 days as most of the dealers around were backed up for 1-2 weeks to even diagnose it. I was on a 2 mo road trip and needed the van ASAP so I am so grateful for the team's help! Thanks
