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February 2024 by Sierra S.
Went in to use a free three day pass. I was told by the employees I could not use the pass after 9. They were told they would get in trouble if they allowed me. Never gave a real reason why I couldn't use the pass. They offered to sign me up for a discounted membership, but again would not allow the free pass. If this is the policy this should be stated on the free pass or the website.
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January 2024 by Shayla H.
The front desk people are very friendly and greet me with a smile (for the most part) .. and there's like two that just seem like they hate being there. I don't know the guys name but he's Asian and works the front quite a bit he's just rude. I recommended this gym to a good friend and she walked out with no membership because of how unwelcoming and snarky he was. I was surprised when she told me this because they're usually so nice to me until i experienced it myself with him now multiple times.
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January 2024 by Oliver R.
This gym may be new but unfortunately it's easy too see that they cut corners with the brand and quality of equipment. The people that workout there more often then not are high school aged and they swamp the gym and gym etiquette is out the window I would suggest Roseville or Folsom location for a better more enjoyable workout.
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January 2024 by Gold S.
too many people from surrounding areas crowding up this place!!! Would've been nicer if membership was only for Roseville residents.
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January 2024 by Teresa E.
Always busy and packed with people no matter what time of day. Better off going to Antelope with the older equipment. You will get a better workout.
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January 2024 by Domingo I.
Big turf area, Array of different machines, Cold plunge and Multiple saunas and steam room which are power washed and clean every morning at 7am. Thats the good part... the other part is.. There isn't much privacy when it comes to the recovery room. With a wide open glass wall that should be frosted/tinted glass. The demographic of people definitely come with egos, but i found a few amazing people to talk and workout with. There isn't an easy way to wipe down equipment. All stations are very out of the way with a hand dispensing machine that barely ables you to wipe down machines efficiently. Also there are no paper towels in the locker rooms!?!! Or even a plastic baggie for wet suits or clothes? The 45$ a month isn't enough? As for the staff.. there are a few good ones. Sandy is my favorite and they have a couple friendly trainers. This gym seems to have a hard time with greeting people. Barely a smirk most days. I give this place two stars because I do get a decent workout in. But the cons seem to out way the pros in this case. They can still become a better gym over time. As for now
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January 2024 by Aileen T.
Wow, what a bunch of complainers on here. Yes, the gym is busy because it is new. It is busy but I've never had an issue getting a treadmill. I wipe off the equipment BEFORE I use it. If you all are so worried about people not wiping off their equipment, do it yourself before you sit down! I signed up online and just walked in my first day - no need to talk to anyone, which is preferred for me lol. I just want to go in, get my calories burned, and go. Club is so far A+ from me.
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January 2024 by Elise Caroleena F.
Terrible customer service I walked in to try it out and the front desk guy was so rude to me. He bombarded me with questions and wouldn't even give me a chance to answer when he told me I couldn't try out the gym because I didn't have a proof of address which it says nothing about on the website when you sign up for a pass!!! Absolutely terrible customer service , never will be back!! If I could give 0 stars I would!
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December 2023 by Arwen E.
I reached out to your locations to get my son a membership as I currently have a lifetime membership and he recently turned 13 I was given an appointment after speaking to Jack Banhart: You are scheduled to meet: Jack Barnhart Date: 12/24/2023 3:00 PM Club: West Roseville Super Sport 1533 Blue Oaks Blvd Phone: 279.399.7106 which was also confirmed by email by your system I work out of town in Woodland and took the day off for this special day for my son - drove to pick him up in Roseville and headed over at 2:30 to find out you guys were shut down which was very disappointing for my son. There was no email or notice of closure. I reached out to Jack today to see what happened and was met with sarcasm "wow, where you guys coming from" "yeah, things happen" I understand things happen, but a little customer service goes a long way. My son is very interested in getting a gym membership but not sure where now. I asked to speak to a manager and was told none available this week? I would love to speak to someone about my experience if possible
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December 2023 by Wayne S.
This place is terrible, too small for the amount of people in here and its always dirty. The diverse crowd here refuses to wipe down the equipment after they're done. Can never get on any equipment, which is disappointing. Guess I will be going back to Calfit. Do not recommend this location at all. I had to give 1 star, since I cannot give negative 5.
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December 2023 by Michael R.
This new gym is spacious and beautiful. After 10 PM it is not crowded. All of the machines work. Staff is encouraging and friendly! The locker rooms are too cold in this weather about 66 degrees, too cold coming out of the showers wet! Unfortunately, there a few signs of inadequate maintenance. For example, the water fountains are still not working correctly near the locker rooms. The members are young and I would bet most are 21 and under.and people are polite to each other. An encouraging and clean, safe place to work out!
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December 2023 by Scott Branstad
Nice gym, love the cold plunge. I don't like the Matrix exercise machines. They use symbols rather than English. So I have no idea how to use them. Also they have lots of TV's. I asked for one of them to be able to watch Fox News. They told me NO. Conservative views not welcome.
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November 2023 by Cydni Comer
This gym is good! Fairly clean but as times going on it feels like it’s not as clean. There’s no wipes to wipe down the equipment. There’s towels and some foam cleaner but it doesn’t do the job. Other than that I think it’s a solid gym just to get in and get out. Also separate saunas for male/female would be a game changer.
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November 2023 by Hector Roach
This 24 Hour Fitness here in Roseville is new and they keep it pretty pretty clean so far. The staff is helpful and welcoming into the gym. The workout instructors and personal trainers are great. Now the showers ? are kept well clean, no mold or dark spots. Vents a little dusty but I’m sure it’s fantastic in the mornings. Spa, asana, steam room and pool plunge well maintained and clean. The right amount of chemicals are put in and temperatures are set just right. Highly recommend this gym.Oh it was leg day for me.
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November 2023 by Paul L.
Calibrate your brand new treadmills!!!! I'm keeping this one star here until 24hr puts priority in making sure their RUNNING machines are accurate. Every single one of them is out calibration. All those machines are worthless to the local DubVille running community because we can't do our scheduled workouts.
