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March 2024 by Sandra R.
Super Efficient and very affordable. Thank you, Wilson Had my wedding party coming from Japan so they accommodated right away.
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February 2024 by Cornelia Wang
We had a very good experience of car rental with VIC. My parents did not understand much English and VIC offered kindly the pick-up and smooth rental process.
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February 2024 by Fei Song
My friend recommended this place to me, their customer service is excellent and all the staffs are very helpful, also the prices are very affordable.
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February 2024 by Xihan Zhang
The service is very good, very enthusiastic and helpful.
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December 2023 by Daisy Wang
I am always worried about Chinese car rental agencies, but the staff here are professional and will carefully check whether your insurance is necessary. They will recommend suitable vehicles for the sake of the customer. Professional and compliant throughout the entire process, highly recommended! ?
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November 2023 by 胡安慈
The boss is super nice, he answers all your questions, and the service is great
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November 2023 by Cottnelle D.
Saturday I had a terrible day when my own car broke down , I was very desperate in how I was gonna get a rental car I such last notice. And I found this place and they were so kind and so helpful and I am very grateful for them for helping me last minute . Will definitely come back if I need a rental car
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October 2023 by Evisss Li
I had a very good experience with them! Had a last minute rental on Saturday while all other companies were closed or booked up, and they were friendly enough to help us through the whole process really quick. And it was lateeee night Sunday when I returned the car (usually they are closed on Sun.), they were willing to take it outside of their usual business hours and even gave us a ride to the airport. To be honest, everything is beyond expectations.中国人不骗中国人??
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July 2023 by Alina Pintelie
I had a very pleasant experience renting from this place. Not only we were greeted very politely, offered water, etc. but everything was solved quickly and efficiently. We were visiting US from abroad and our European cards were not all working properly, so we were not able to rent from the airport because of that. Mr. Zhang was patient enough to explore all options and he found a way to rent us a car and even gave us a discount. He gave us a tutorial on US traffic rules we were not familiar with and other useful advice for the roads. Overall we spend less money than we would have by renting form the airport and we solved our car problem, so if we go back, we would definitely rent from the same place.
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July 2023 by Kelly Z.
My family rented a car from here for our road trip and ran into the most trouble with this company. First off, we noticed that the car had issues within the first two hours of driving. it was shaking severely at the front and back of the van as the brakes were hit, so we took it to an auto shop to check it out. Turns out that the front and rear rotors severely needed a replacement, but during the inspection, the mechanic also found a loose screw on the front right tire rod that directly connected the steering wheel to the front right wheel. We were told by the mechanic that that was a severe issue and they were glad we brought the car in. We were really upset at all the issues this car had, so the renters drove us to another van as a replacement. However, after a few days of driving with this van, more issues came up. We were in San Francisco, a city of the steepest streets over hills, and realized that the TRAC (for traction) setting was off. At first, we thought it was an accident on our end for turning it off (which may have been), but we had issues trying to turn it back on, as it was something important to probably have on given the steep uphills we were driving on. However, we ran into issues trying to reset and turn it on. The next day, the maintenance required light turned on as well on this replacement van. Overall, it was not a pleasant experience renting from this company as we ran into so many maintenance issues and spent a lot of time trying to figure out what was wrong with BOTH cars, wasting a good portion of our days that were planned for many other activities throughout our trip. I would not advise renting from this company as I am skeptical about the amount of maintenance they do before renting their cars out.
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May 2023 by Jackie Chen
Great service, knowledgeable, and reasonable pricing. Would rent from again.
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February 2023 by Alex Zheng
So we are actually not their customer, but we are the victims. A few days ago while our vehicle was appropriately parking in a parking lot and we were at the restaurant, enjoying our dinner, one of their rental car hit on our rear. It shouldn't be a bug deal, until I called this rental company, and they refuse to provide their insurance information to us. Now they don't answer the phone calls, neither provide any updates about this claim.Before we both side decided to go through the insurance, they tried to convince us to fix our vehicle at their place, however we found out they don’t have the certificate to fix our vehicle, which is really a concern to us, so they agreed to have us get a quote from where is certificated to do the fixing, but soon after I send the quote to this rental company, they called me with a incredible rude attitude saying I’m the one asked for too much money, which is ridiculous because I spent a whole afternoon waiting my damaged vehicle to be inspected, just because they want me to do them a favor so their insurance payment will not go high. Now I’m the bad guy. Spending my time and being treated as worthless.After they refused paying for the quote, we both agreed to go through insurance in this situation. However since then, I haven’t heard a word from them. Not only they don’t provide any proof of submitting the claim, but also they don’t provide me any information of their insurance.Now I’m pretty sure either they didn’t submit anything regarding the damage and the accident, or they don’t have an insurance at all but collect the money from their customers, pretending to have an insurance. Either way this is not a responsible and reliable rental company for your choice. Please seriously consider it before renting anything from them.BTW they won’t write a word about their insurance company on their document, they will only have you signed it and it looks like you have an insurance.I will be back here and write some update.
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February 2023 by Rexy Pangestu
Great place for rent a cars and get cheapest price here!Very recommended for u guys!
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November 2022 by 任韻怡
Excellent price, staff are very nice
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November 2022 by 任國璽
Good price and excellent service
