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February 2024 by Zheng Gao
A very bad experience. I was overcharged for extra gas. It is recommended that you take a photo with your mobile phone to record the position of the gas gauge pointer and the mileage number before using the car.
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February 2024 by Vuong Nguyen
they charge me $50 cleanning fee for a litle bit drywall drop inside
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February 2024 by Wang Huang
Very bad attitude
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February 2024 by EXPO AUTOBODY
friendly and great customer service
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November 2023 by Manuel Meza
Great customer service and very friendly and professional
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November 2023 by Danielle Deojay
Thank you to manager, Cesar, who called and turned my horrible experience around. After being accused of damaging the van I rented, Cesar, returned from vacation to learn about the situation. He took the time to review the history on the vehicle and discovered that the damage in question was pre-existing. He made it clear to me that he and U-Haul as a company value their customers and work to earn long-time, repeat, customers. He apologized for how the situation was handled and for the stress it caused me. I appreciate his effort to make it right. The value of that cannot be overstated.
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November 2023 by Johanna Guerrero
Hi. I never ever leave reviews for anything but I just couldn’t believe the lengths your employees went to cash in one truck vs to get a returning customer.I borrowed the van for 3-4 hours (decided by the lady working the desk) I told her we were moving/ picking up a couch on the West side. Wasn’t sure the time on pick up but made sure I let her know it was one thing and that maybe depending on time idk if I would take it.I brought back the truck in 2 hours from rental time maybe even less. Didn’t get the couch. Returned the truck with gas over the limit I was given. Told them I didn’t even used all the miles I paid for and when I told them that I received no response, no understanding, and no care in the world.I specifically chose U-Haul in Rosemead thinking since they are not busy I would receive great customer service and satisfaction yet I left with nothing near that.
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November 2023 by Danielle D.
Thank you to manager, Cesar, who called and turned my horrible experience around. After being accused of damaging the van I rented, Cesar, returned from vacation to learn about the situation. He took the time to review the history on the vehicle and discovered that the damage in question was pre-existing. He made it clear to me that he and U-Haul as a company value their customers and work to earn long-time, repeat, customers. He apologized for how the situation was handled and for the stress it caused me. I appreciate his effort to make it right. The value of that cannot be overstated.
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October 2023 by C And C Enterprises
Great customer service. Joanne and Salena are the best!
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September 2023 by Camille T.
Leaving a review specifically for their propane refilling station. Very reliable and affordable. Robert was the attendant and quickly filled up our propane tank. Typically, you'd be able to pay outside but his machine wasn't working. He did accompany us inside so that we can pay. It just so happened there was an attendant when we arrived, but they did have a little call button you'd be able to use to get someone to come out and assist. Definitely will come back for our refills.
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September 2023 by Mike O.
Reserved online for August 31st 20 foot truck. Everything went well. No issues with car, mileage or gas
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July 2023 by Kevin Flores
Great and fast customer service and rental truck was able to be used more than the day I had asked for, now using it for three days without a hassle about going back and forth. Really helpful with long days work but not much driving as well.
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July 2023 by Laura Rodriguez
This place was great w/ friendly Staff nd all the things you need to help w/ any move..
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May 2023 by binh ng
This Uhaul location is a rip off and scam. They try to charge you extra for "checking equipment" if you don't pay attention. I rented the truck for 10 miles locally, but they ripped me 5 gallons of gas, plus 2 extra more I put on before returning the truck. How can they charge 5 gallons for 10 miles? Only at U Haul Rosemead. If you have a chance, don't go there to rent the ripped off truck. When needed, take the picture of all before they cheat you. 1st time and the last time I use this service. They deserve ZERO STAR on their scam and cheating bussiness.
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November 2022 by Joshua Cain
Horrible service. Waste of time. Won't let you park your vehicle on site while you use their truck after spending $400, even though they have 20 open spaces
