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May 2024 by Selena Garcia
I wanna start off by saying I don’t consider myself a Karen. I’ve worked in food service, hospitality, and customer service before, so I know how angry customers can get over small problems that are out of the employees control. However, EVERYONE was in the wrong here. My flight was changed to a much earlier flight, so I called and asked about early check-in pricing. I was told it was $40, and they’d be awaiting my arrival at that time. I called a few days before my flight, just to confirm one more time, and again was told that I’d be able to check in at 2AM for $40. Great, right? When we got there at 2AM, no one was in the lobby. We couldn’t get help for about an hour. I called the Quality Inn HQs and no one on the other end could get a hold of anybody, either, until another customer walked into the lobby and started yelling for help. Suddenly, a clearly VERY sleepy employee who had been sleeping in the office (seriously dude? you work night shifts for a reason. sleep in the morning!) comes out and says he can’t check us in because we are too early. I tell him we paid for early check-in, and he informs us theres no way thats possible because it’s not on my account. Mind you, I had called twice (as previously mentioned) and bith times they told me I was all set and it was added to my booking. He then calls his manager, which in turn leads to him telling us that we can get checked in early, but it’d be $100. I was extremely frustrated at this point. I tried getting the manager and HQ to help me out in at least honoring the $40 fee i was confirmed TWICE, but HQ told me their hands were tied and that the hotel can essentially charge me whatever they please. I was then told that the $100 early check-in charge is in this specific hotels policy. I get that, but shouldn’t your employees be made aware of this? Why is your employee promising me a $40 fee TWICE when they should know its $100? I filed a formal complaint with HQ and have yet to hear back from anyone. I didn’t get checked in/sleep until 4:30AM.On the bright side, the room was nice and clean (except for an old fast food bag that was dated April 24th, 2024 that was stuffed in a drawer that somehow everyone seemed to have missed until I caught it on May 14th. Smelled like rank chicken). Cleaning ladies were very nice and helpful. Breakfast was delicious and easy. Beds were EXTREMELY comfortable!!Overall, wouldn’t stay here again if I ever come back to California. Comfy beds and yummy breakfast can’t take back that awful experience.Food & drinks: Complimentary breakfast, different times each day so be sure to check the sign on the front desk. Waffles, cereals, breakfast burritos, and sausages are your main things to choose from. Drinks include coffee, apple juice, orange juice, pass-o-guava, water, and milk. Sides include go-gurts, bread (that you can toast), and occasional fruits. They provide butter, jams, peanut butter, and sugar for all your needs. Pretty solid!! As of May 14th, 2024.
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April 2024 by christian tolbert
Not a friendly check in,the room was o.k. but it was so NOISY on the street ,good luck getting a decent nights sleep. Not worth it!
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April 2024 by Kenny Jabriel
This hotel is horrible, we stay there 2 times. The first time was so good but the second one we've got robbed, somebody went into our room and took our bag & our stuff. The receptionist said he took responsibility from that accident but he didn't do anything, it's about a month. We stayed there from January 28 until January 30. We still had one more night but we don't feel safe anymore so we checked out.So inconvenient.
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March 2024 by National Law Offices
Do NOT come here!Rooms are way overpriced and are not worth more than $50 per night.My booking is for 2 king beds, but he gave me 2 queen beds instead and without telling me before assigning it let alone before giving me the key card.1. Horrible location; nothing nearby.2. Room lighting is annoyingly ugly and bright (white bulbs instead of cozy yellow regular bulbs).3. Charges a surprise $100 security deposit they oddly fail to inform the public of on any of the travel websites they're in nor in their own website. Furthermore, swiped it off of your debit card before even asking you permission nor if you need to pay it another way or with a different card! Skinny weird scary looking Latino dude with black spiky hair Wednesday night 2/28/24. What happens with guests who needed that money to pay for another night?! Or to pay a cab/Lyft to their next destination, or who don't have $100 on their card?!?! So clearly the manager here is an irrational thoughtless bias idiot. The guy said the manager does it to keep homeless people out. That's illegal; discrimination based on social caste. So I will be reporting them to all of the property officials including the California Attorney General.[I'll update this Review with employees names later.]4. The blackout curtains don't pull, therefore what's the use of having them on the windows?! You can't close them, therefore Sun/light comes in room. Smdh.5. Sink and shower water is BARELY THERE/EXTREMELY LOW PRESSURE.... MEANING....NO PRESSURE AT ALL. Tub drain is slow, backs up as soon as tub water spout is on instead of shower spout.2. Musty stuffy hallways all 3 floors, and stairways (filthy/never cleaned), and lobby - despite them keeping lobby door open.3. Breakfast is waste of time. I don't eat red meat nor pork, but UNLIKE the Bell Gardens location; this Rosemead location doesn't have sausages, nor scrambled eggs, nor pastries (in-plastic danishes/no danishes at all, muffins, McMuffin's, no wheat bread. Only white bread, she keeps only 2 pathetic hard bagels in the compartment, egg patties that are cold and have no taste whatsoever and are not kept in heat; which is an illegal health hazard). She's rude and invasive as if you're under surveillance by a guard. When at Bell Gardens quality inn that lady is courteous, out of your way, replenishes and cleans is her only focus, and she minds her business, goes and gets for you what's out or all gone or running low or missing. Keeps scrambled eggs hot and tasty, has non-stick spray for waffle machines.4. I gave beneficial suggestions to the Asian male front desk employee 7:30am yesterday morning 2/29/24 who instead of saying "Thank you I will share those with management and owner", spewed baselessly insulting lame excuses and false assumptions....."the Bell Gardens location has more rooms than we do and are next to a casino so their rooms cost more, they can afford those better breakfast selections you say they have." "We can only choose pastries or white bread slices. "We chose flat tasteless egg patties instead of their tasty scrambled eggs because the scrambled are dehydrated." When the facts are: Bell Gardens location was only $4 more than this one and other times shows the SAME prices as this one, you CAN get rid of the hard white stale bread slices you called 'fresh' and replace them with pastries and muffins or provide both. You CAN provide scrambled hot tasty eggs, you CAN supply plant based milk not just Cow milk, you CAN provide sausages or sausage links, you CAN choose to stop being cheap and acknowledge the fact that it's because of what you're currently doig - that only a few people per morning bother to get out of bed 6:30am-9:30am to go in there for breakfast. Smdh. WAKE UP.....do better.
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March 2024 by Agnes Bork
very good hotel
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March 2024 by monique cruz
I did not have a reservation and when I asked the front desk if there was rooms available they did on the plus side they even had two side to side the pull-out couch didn't have any sheets on it I did have to ask front desk, phones didn't work I had to call the regular phone number to get ahold of front desk .gym is a little small but gets the job done ? the best part of my night was the beds it was super comfortable, the breakfast was amazing they had a big variety and very clean
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March 2024 by Alondra Ortiz
really clean and quiet place.. good customer service..
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March 2024 by Anita Salgado
Appalling!! Nothing to do with the photos...we arrived and there was never anyone at reception...in the parking lot people who gave the feeling of insecurity taking in their cars...we didn't check in...we changed hotels why? We feel super insecure. The facilities look dirty, old and abandoned, I do not recommend it for anyone... especially if you are going as a tourist or with family.
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February 2024 by David Coberly
It was good to see this place!
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February 2024 by Raul Maldonado
I stay here once in awhile. nice and clean
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February 2024 by Jiu Jitsu Master Caique
The room has couch ripped and coffee table dirty and damaged
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February 2024 by Danny Fung
An old hotel that needs a major face-lift.
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January 2024 by James V
Carpet was old, room smelled moldy, and there were ants in the bathroom. Would not recommend.
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January 2024 by Koemheng Chao
We were around the area very late night, so we decided to book this hotel. Night time front desk receptionist was unprofessional and rude. His service like jr high school student.Dirty, Noisy room.If you don’t believe us, try it. You will see.Your money worth it.
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January 2024 by Alma
Clean and close to stores.Rooms: The room was clean and fresh.
