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August 2023 by Elaine
Worst experience ever. Full of lie,scam during and after.
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August 2023 by Oliver Tan
Bed framing made by MDF. Only four strips with some posts supporting a king size bed. It finally failed after less than two years.It is for supporting human. Not light stuffs. My cabinets quality is even better than yours!I bought a set of mattresses and bed frames almost 2 years ago, but the smell of the mattress and the disgusting paint smell remained the same after a month. My wife was still pregnant at the time. Now that I think about it, I feel angry again. Now the bed frame collapsed in the middle of the night. I really don’t know what to think!DON'T BUY ANYTHING FROM HERE!DON'T EVEN WALK IN!!!IBED FOUNDATION BROKE WITHIN TWO YEARS!WORST CUSTOMER SERVICE!When I bought it, I asked for the best bed board. On the day of delivery, if my wife hadn't found out that I had secretly replaced it with a bad one, she would have fooled me. The store owner still refused to admit it and said that the one we bought was the wrong one! They said it wasn't written on the receipt, but it turned out that it was replaced after it was written on the receipt.My wife wanted to return the bed the day it was delivered. The smell was too pungent. She said she would leave it for a month and then take a look. Unexpectedly, I wanted to refund 35% of the money one month later. The bed smelled so bad that we never slept together once!A single customer like me would catch a lot of similar things. You can imagine how many people can be deceived! I can tell you about this situation. I really don’t know how bold the shop owner is.
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July 2023 by Bonnie Wang
I really recommend Boss Xu’s furniture store. I tried the hard mattress for half a month at home before posting it on WeChat. We visited five furniture stores on Saturday before choosing this store. It’s really cheap. You can refer to it if you need it at home. I really like this store, the quality is good and the price is what I like.
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August 2022 by Elizabeth Y.
Just bought 6 dining room chairs from this furniture store and they were very easy to deal with! Jack Xu is a very honest salesman and very communicative. Highly recommend!
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March 2022 by Jason w
The quality of their stuff is too poor. The bed fell apart within a year after I bought it. If you ask them to repair a broken bed, they will only shirk responsibility. There is no after-sales service at all. When you go to the store to buy something, you are greeted with a smile. Once the things are sold, they won’t recognize you at all. I bought a lot of things from them. I advise everyone not to be fooled. The quality of stuff is too bad
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October 2021 by Nhi L.
Thus place sells refurbished bad stuffs. Bought 4 pieces for new place but can not sleep on three bed due to bad design . Paid cash . Old woman acted like soft and nice but terrible . She refused to have her guys come back to fix or take them out for me. Refused to accept return even it's high cost bad item she sells . Damn regret . They only sell bad products here. Don't be happy with a little discount and bunch of lies so she can sell more and once they're out her store she won't fix won't take back. I would never recommend anyone I know to this wasted place for furniture. Don't trust that soft spoken old woman noe the rude guys she hires. Cheaper but not worthy ! with useless furniture she sold to me. It's surprised this store lasts this long forever. Winder if she pays tax with all cash she prefers . Greed. Honest they should shut this place down
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June 2020 by Candy C.
Horrible service. We were served by a lady first then another guy came. The guy was super rude and unprofessional. If he does not have patience, do not be in the service field. He took us to another store like 2 stores down and was very pushy and impatient after I asked about the store next door, not sure what is his problem but for sure we wont come back to either store since the experience was very uncomfortable.
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November 2016 by O W.
I'm a big fan of Modern Furniture! I've been shopping here ever since I was a new college student. The prices are pretty affordable, the quality of the furniture is good and the stuff I've bought from them has held up well. The staff and the owner are easy to work with. The deliveryman was usually early or on time, but for the few times he was late, the staff would let us know beforehand.
