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March 2023 by Robert U.
Not overly pleased with this bank branch or the regional management. Had an appointment but was ignored in favor of new clients opening accounts. Bank regional managers did not call as promised. Very unprofessional.
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May 2022 by I-Lin L.
Came here to take advantage of the current checking account promotion with Citibank. The bank was pretty busy when we arrived a little past 11 am on Monday morning, so we had to wait a bit before someone could assist us. The chairs in the waiting area were really comfortable though, so I didn't mind the wait. Taz was the person who helped us, and she was very nice and provided great service!
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June 2020 by Sarah H.
I have NEVER been treated or spoken to like I was today. I came in to deposit money into my mothers account. I wasn't able to do it so I said I would sit on the side and wait for her. The rude manager came over and scolded me saying If it got busy she'd have to ask me to step outside since I would be in the way. There was 0 customers inside. ZERO. Then at 1:40pm she came over again to say if my mother did not show up soon she'd have to ask me to leave since they close at 2pm. I said yes I am aware, I have 20 minutes. She then proceeded to roll her eyes at me. When we were leaving the brand at 1:47pm, so clearly we got everything done before 2pm, I went over to ask her what her name was, and she was on a personal phone call on her cell phone!!!! What a disgrace to Citibank. DISGRACEFUL. She obviously has no customer service skills, is crass, makes me never want to go to Citibank again. Her name is Aisha. She was able to mutter that to me when she looked up for a second from her personal call!! I am horrified. I have a feeling it is because I was wearing sweat pants, instead of a nice work outfit. I probably don't fit the mold of the customer she'd like to help at the bank. I am appalled actually and will be speaking to the higher ups.
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May 2020 by Kim E.
I agree that the manager needs to work on her social skills. She was extremely abrasive and we were treated like strangers that she would never want to see again. She also did not agree to notary both our trust and will documents, which they claim is a "free" benefit of having an account with them. We'll go back to Chase.
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December 2019 by Lou T.
The tellers are very helpful and friendly to a fault. Great service, however the Manager needs to take classes in Social Skills 101. She is quite abrasive. Am thinking about transferring my accounts to another bank.