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April 2023 by Kevin M.
Terribly understaffed as others have said. And if the one pharmacist goes on lunch break no one is there to fill prescriptions. Rarely get prescriptions when estimated. Usually backed up and it's not ready. I don't blame the employees. If management actually cared they would hire more people. Their social media person will most likely respond with a "we appreciate your feedback blah blah" but they clearly do not care.
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December 2022 by L K.
In my opinion, this Rite Aid pharmacy is UNDERSTAFFED. I mean that's the only explanation I can come up with. When calling, it takes a very long time to speak with anyone. My meds are frequently not in stock. (Why? It's a monthly med?) it feels like the pharmacists are overwhelmed. Like very overwhelmed. Always apologetic, but always doing a million things at once. I do not think it is their fault. Is this the result of corporate trying to cut back to make more money, and making it very hard for the frontline employees?? Why can't you hire more staff to man your pharmacy? There is certainly not a shortage of pharmacists - far from it, actually there is an oversupply. Hire more staff please.
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December 2022 by Jodi E.
When contacting the pharmacy, the phone system is horrible. Lengthy options , should be a "0" to get pharmacy. Listening to a long recorded message is time consuming. Then reaching the pharmacy is another issue. They are very busy, understaffed, and don't answer. I will switch to another pharmacy in the area next month.
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October 2022 by Michelle F.
The wait at the pharmacy is always long even when there are no other customers; it's bizarre. Wait on the phone is the same. I held for so long to ask about a flu shot that I finally hung up and decided to go someplace else.
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July 2022 by Vickie P.
I have been using this store for quite some time. Yes during the beginning of COVID everyone was out of EVERYTHING... but that had nothing to do with the stores themselves. It had to to with MAJOR shut downs and lake of cooperation from well you all know governmental officials in our state... But in general, I can find what I am looking for, and they take coupons... not like Target who only lets you use 1 coupon PER TRANSACTION how inconvenient is that. Rite Aid will take coupons a BIG plus in my book. The major majority of the staff is always helpful and joyful. The other BIG advantage they have an Amazon HUB... so much safer for packages. Thank you Rite Aid... I do not care what any one else says I like your store and do not shop at CVS anymore.
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January 2022 by Rhianna D.
One of the employees looked me in my eyes and called me a dirty chink and told me to get out of her store. I cannot believe the amount of blatant disrespect and lenience on racial remarks and racism in your store. I have called the store and they did nothing about it. I am very disappointed in this establishment. I thought Palos Verdes was supposed to be a diverse and welcoming community where you can be yourself and not get hate crimed for being a different race, but clearly I was mistaken. I am very disappointed in the lack of action taken against this employee. She is older, has blonde hair, and can be seen smoking through a pack of cigarettes outside during her shifts when there are children walking around. I have spoken to the manager about this and nothing has been done as well as called the store and written a review online and made a formal complaint to their website and still nothing was done. I am very disappointed that racial discrimination is allowed in the store and I will not stand for it.
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December 2021 by Peter N.
They are understaffed and have poor customer service. The store is pretty big and clean and that's plenty of parking.
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September 2021 by Rosa Lopez
Better than the one in San Pedro on Gaffey. The staff is very helpful and polite
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May 2021 by Megan G.
Love this store. Pharmacists are super friendly but one of the workers who works as a cashier doesn't wear her mask. She will have it pulled down under her nose and even below her chin. When she was checking somebody out in front of me , she took it off and started eating WHILE CHECKING SOMEBODY OUT.
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January 2021 by Elliott V.
Young inexperienced pharmacists who think they know more than Dr and should have read reviews and listened to Dr who said not a good pharmacy. They caused a lot of problems for me at a difficult time. Other pharmacies great don't go here
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April 2020 by Yeli R.
Best ice cream in town! Store was clean and lit. There were kids running in the store and the staff got them to stop. Great customer service. The blonde haired manager helped me out and she was delightful. I thought I was asking too many questions at one point but she made me feel welcomed. Thank you blonde haired manager!!!!
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March 2020 by Max S.
I normally don't shop here because I really don't like the layout of all their stores. I've recently been visiting this store, ever since the Covid-19 pandemic because there has been lines outside of their competitor, CVS, down the street. Again, due to the flu outbreak, they are all out of toilet paper, facial tissue, paper towels, and water. The thing is, they don't look like they are going to be replenishing those items any time soon, so I don't know how often they get their deliveries. Due to this, the good news is that there aren't very many shoppers in the store, in case you are looking to purchase vitamins or other general merchandise. What they do have plenty of are Thrifty's (their brand) ice cream. The freezers are stocked full with it, along with cases of beer.
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March 2020 by Danny K.
Waited 45 minutes to pick up my medication. Terrible service. Have problem every time even though I've been picking up same medication for last 4 years
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November 2019 by Mary D.
Multiple bad experiences: 2 people behind the pharmacy counter, no one else in line, still had to wait 10-15 minutes to be acknowledged. Yesterday went to pick up 3 rx's that was called in 3 days ago. Turns out my rx wasn't even processed. The lady I spoke to on the phone 3 days ago said it would be ready in 1 hour and she even went through the names of the 3 different rx's. When I told the pharm rep this, she asked if I got the name of the person I spoke to, who has time to record the name of every person you speak to on the phone, esp something as simple as calling an rx refill in? Bad customer service, no one is accountable, not sympathetic at all. Customers go to Ralph's to get your rx's filled. The pharmacy team at Ralph's is wayyyy more on top of things and wayyyyyy more friendly.
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October 2019 by Keanna B.
The manager here is unbelievably rude, I came to exchange something I used but wasn't satisfied with. I would usually never do this but the product was $50. When I asked he came back to me with the most attitude ever and asked me to show him where it says that, which I did on the receipt as well as on their rite aid website and he still was rude as F*** honestly.
