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July 2024 by Foxx Fawnley
Love the natural selection here for my dogs and they love coming in to look around too!!
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July 2024 by Daniel Patrick Reed
Not organized very well. The layout / floor plan is not right for the building they are in. The manager was very helpful but doesn't have the experience to be in that position. The other employee on the floor was very helpful and a pleasure to talk with. This person carried himself better and seemed to be a better candidate for the manager position. The cashier had a difficult time communicating properly and needs to learn more about the store and the products that are in the store. The whole store needs to be cleaned and organized better.
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July 2024 by Den Gar
Staff is SUPER friendly and helpful. Good quality items. It's best for food/treats, but they saved us some online time with other products too.
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March 2024 by ibrahem cairo
Here I find the best dog food and at the best price.
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January 2024 by Tracy Schrier
Great little store. I Love the self dog baths. My 9 year old, 105 lb shepherd has no problem getting in or fitting in large basin . They have aprons, a variety of shampoos ( non medicated ) & blow dryers. Enployees are always very helpful and friendly.
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October 2023 by Don VonSlomski
Large selection of pet food.
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October 2023 by d.l. S
1. Return Food Policy Not Honored. We got a new pup that did not like #Orijin food. Website says they will take it back. And we just wanted an exchange.
2. Self-wash Tubs Dirty. Totally understand the nature of a bath but these are pretty grimey. Just a little bleach every night would help. Used to be so clean.
The sales folks are pretty knowledgeable but disappointed, especially when you spend a premium on everything at this company.
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October 2023 by Joanne Guevara
Love it
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October 2023 by d.l. slome
1. Return Food Policy Not Honored. We got a new pup that did not like #Orijin food. Website says they will take it back. And we just wanted an exchange.2. Self-wash Tubs Dirty. Totally understand the nature of a bath but these are pretty grimey. Just a little bleach every night would help. Used to be so clean.The sales folks are pretty knowledgeable but disappointed, especially when you spend a premium on everything at this company.
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October 2023 by Jen M.
My dog and I love this place! Our routine once a week is to come here after a nice, long dog park, hike, or other outdoor activity for him to get a bath. I appreciate being able to go somewhere that is set up for us to walk in and get a good bath in without all the fuss and muss of getting it done at home. All of the basics are included (I bring my own bath brush and conditioner). I'm lucky that my dog tolerates his weekly bathing ritual. It could be that he knows afterwards either his toy bin or treat stash will be replenished. Pet Food Express carries better quality toys, treats, supplements, hygiene items, food, and more! If you want to spoil your furry family members or get better quality items in general, this is the place to shop. What's even better is that they have a B3G1F deal on mostly everything. Buy any 3 items, get the 4th free! There may be restrictions or rules, but so far, everything that I've purchased has had this great deal. Even the dog wash tokens!But who am I kidding? The real reason my dog (and I) loves this place is because of the people. We are always welcomed, given help and suggestions when needed, and most of all - so much adoration and treats to sample (the dog, not me - haha).
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August 2023 by Jacqueline L.
August 30th, 2023 Today I had a moment of pure fear. My dog is my everything and I was in need of help. This morning my service dog was exposed to chemical floor cleaner at a local Starbucks 5min away. Unknowingly, I had her laying at my feet on the tile of Starbucks. Mack's trained to stay no matter what. Her training had her stay in place even though she was wet from the liquid coming from under the loose tiles. It was floor chemical cleaner that was under multiple loose tiles and the pressure of my dog laying on these tiles was making the liquid bubble up from around the tile. My dog Mack was soaked by the chemicals along with the sewage spill liquid that the store had apparently experienced the night before under her stomach, her knees, her feet, chest, stomach, and her girly area. I had visited two days prior to Pet Food Express in Rancho Palos Verdes and experienced your wonderful staff and the Primal Reps. While there, I was able to use yourself wash area which is where I first met Ruby. So, my only thought today was that your facility was closer to the Starbucks at the mall, than my own home. I waved at Steph who had passed by your front doors and got her attention and let her know of the situation. She, within minutes was able to get a hold of the district manager to allow me in 37 minutes before you're opening time. Ruby and Steph then assisted in making sure I had everything I needed in order to wash my service dog Mack, as quickly as possible. They allowed myself and my best friend into your establishment. Both employees showed great concern for my dog and myself. They both checked in on me and Mack to make sure I had clean dry towels, made sure the water was warm, that I had an apron, and that we were doing okay throughout the bath while also speaking to my friend as she was on the phone with poison control. I am so grateful to your staff at this particular location and for the district manager giving permission to allow the staff to allow us access to the self-wash stations when they could have easily asked us to wait the almost 40min until you opened at 10am. I am writing this letter asking if you could PLEASE recognize these two individuals for their kindness and concern. They went above and beyond their positions and aided a customer and their dog in a time of great need.(Thank you Steph and Ruby) Sincerely Your Greatest Fans!
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August 2023 by Lauren C.
Today's bath didn't go so well. Station #4 had really hot water for my dog's bath. Poor girl was overheating and I asked them to check the temperature. One girl said, "do you want cold water instead." No. Another employee came by to check the temperature went to the back and came back to say it was lowered by 5 degrees. Too bad it was at the end of the bath. Sometimes it's too cold, but today was another story. $18 for uncontrollable water temp and an uncomfortable experience for my already water-hating pup.
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July 2023 by P S.
Cashier with purple hair said buy 3 get the 4th free. I bought 12 and I check my receipt and she charged me for the all the '4th' cans. I used to really love this place and went here all the time for the good customer service but it's different now. Probably won't be coming back sadly.
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July 2023 by Dean S.
Just found our new spot!My friend told me about their "Buy 3, Get 1 Free" deal so I had to check it out. He was right! I went in to buy 3 large bags of dog food but they only had those three so they discounted them down so that it would be equivalent to a feee bag. All of the team members there are all so friendly as well. Natalie (super sweet) took care of us from the moment we walked in until we left. They also have "do it yourself baths" for your pets for only $18 and you can apply the same deal to those which really brings down the washes to $12. Will definitely be coming back often.
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June 2023 by carmen d
All the employees are so friendly and experienced. I hope they're treated well.
