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February 2024 by Elaine G.
Best service & highest quality cat/ dog food of any pet food store I have used over many years.
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January 2024 by John H.
Great friendly service. Dog washing stations. Buy 3 get 1 free. Super useful when you have two big dogs that eat a ton.
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January 2024 by Cesar S.
Mayanik and All the staff are very helpfull and kind.. this is now my dogs second home for snacks and food for my fur babies... Thank you for always being so kind and helpfull.. priceless and quality attention from the crew here...
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October 2023 by Jen M.
My dog and I love this place! Our routine once a week is to come here after a nice, long dog park, hike, or other outdoor activity for him to get a bath. I appreciate being able to go somewhere that is set up for us to walk in and get a good bath in without all the fuss and muss of getting it done at home. All of the basics are included (I bring my own bath brush and conditioner). I'm lucky that my dog tolerates his weekly bathing ritual. It could be that he knows afterwards either his toy bin or treat stash will be replenished. Pet Food Express carries better quality toys, treats, supplements, hygiene items, food, and more! If you want to spoil your furry family members or get better quality items in general, this is the place to shop. What's even better is that they have a B3G1F deal on mostly everything. Buy any 3 items, get the 4th free! There may be restrictions or rules, but so far, everything that I've purchased has had this great deal. Even the dog wash tokens!But who am I kidding? The real reason my dog (and I) loves this place is because of the people. We are always welcomed, given help and suggestions when needed, and most of all - so much adoration and treats to sample (the dog, not me - haha).
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August 2023 by Jacqueline L.
August 30th, 2023 Today I had a moment of pure fear. My dog is my everything and I was in need of help. This morning my service dog was exposed to chemical floor cleaner at a local Starbucks 5min away. Unknowingly, I had her laying at my feet on the tile of Starbucks. Mack's trained to stay no matter what. Her training had her stay in place even though she was wet from the liquid coming from under the loose tiles. It was floor chemical cleaner that was under multiple loose tiles and the pressure of my dog laying on these tiles was making the liquid bubble up from around the tile. My dog Mack was soaked by the chemicals along with the sewage spill liquid that the store had apparently experienced the night before under her stomach, her knees, her feet, chest, stomach, and her girly area. I had visited two days prior to Pet Food Express in Rancho Palos Verdes and experienced your wonderful staff and the Primal Reps. While there, I was able to use yourself wash area which is where I first met Ruby. So, my only thought today was that your facility was closer to the Starbucks at the mall, than my own home. I waved at Steph who had passed by your front doors and got her attention and let her know of the situation. She, within minutes was able to get a hold of the district manager to allow me in 37 minutes before you're opening time. Ruby and Steph then assisted in making sure I had everything I needed in order to wash my service dog Mack, as quickly as possible. They allowed myself and my best friend into your establishment. Both employees showed great concern for my dog and myself. They both checked in on me and Mack to make sure I had clean dry towels, made sure the water was warm, that I had an apron, and that we were doing okay throughout the bath while also speaking to my friend as she was on the phone with poison control. I am so grateful to your staff at this particular location and for the district manager giving permission to allow the staff to allow us access to the self-wash stations when they could have easily asked us to wait the almost 40min until you opened at 10am. I am writing this letter asking if you could PLEASE recognize these two individuals for their kindness and concern. They went above and beyond their positions and aided a customer and their dog in a time of great need.(Thank you Steph and Ruby) Sincerely Your Greatest Fans!
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August 2023 by Lauren C.
Today's bath didn't go so well. Station #4 had really hot water for my dog's bath. Poor girl was overheating and I asked them to check the temperature. One girl said, "do you want cold water instead." No. Another employee came by to check the temperature went to the back and came back to say it was lowered by 5 degrees. Too bad it was at the end of the bath. Sometimes it's too cold, but today was another story. $18 for uncontrollable water temp and an uncomfortable experience for my already water-hating pup.
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July 2023 by P S.
Cashier with purple hair said buy 3 get the 4th free. I bought 12 and I check my receipt and she charged me for the all the '4th' cans. I used to really love this place and went here all the time for the good customer service but it's different now. Probably won't be coming back sadly.
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July 2023 by Dean S.
Just found our new spot!My friend told me about their "Buy 3, Get 1 Free" deal so I had to check it out. He was right! I went in to buy 3 large bags of dog food but they only had those three so they discounted them down so that it would be equivalent to a feee bag. All of the team members there are all so friendly as well. Natalie (super sweet) took care of us from the moment we walked in until we left. They also have "do it yourself baths" for your pets for only $18 and you can apply the same deal to those which really brings down the washes to $12. Will definitely be coming back often.
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June 2023 by Cheeriotheshibainu S.
Excellent place to get a good wash and get rid of stench. A skunk decided it was funny to spray me so had to get a wash. Fantastic customer service. The ladies at the register are always genuine nice and super friendly. I don't like baths so I am usually loud but they don't mind. I highly recommend. 5 bones!
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April 2023 by Heather H.
It is so rare to find people who go beyond expectations and the definitions of service but that's what you have here! They are also friendly and accommodating all the years I've been coming, but the way-beyond any call of duty happened the other evening, 47 minutes after closing! Natalie was cleaning up and I desperately he was knocking on the door and she saw it and opened it for me. Our golden retriever had been severely sprayed by a skunk and I needed help. The registers were closed, but she gave me her best advice with the skunk shampoo without a purchase, trusting I'd come back the next morning and pay. That is maybe one in a 1000 to find somebody who would do that when they're probably trying to get home after a long day and they have every right to point to the closed hours and wave, but Natalie did not do that. She showed out of the ordinary kindness and professionalism! This is the kind of world and community we all want to have. So grateful for her going beyond the call of duty for me!
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March 2023 by Travis M.
So helpful. Was unsure about a cat food brand and Lexee was so helpful recommending a brand for me. Thank you again Lexee in case you see this
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February 2023 by Beth L.
We really like them. They have well trained employees who are seemingly happy in their positions. Super responsive if we call to see if something is in stock. And they also have a perk where if you buy 4 bags of treats, one is free. Maybe not cost effective as online but in our case we have been waiting months for something we ordered on line- called this store and they had and held for us. I really like them and they hire real animal lovers.
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January 2023 by Nuria B.
Love this place. We groom our 75 lbs Bernese here at the self grooming stations and it's so much easier than doing it at home. The staff is always friendly and helpful and they love seeing all the pets that visit.
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August 2022 by Tiffany M.
Great customer service! The staff is super friendly. Ella loves to come here for attention and baths
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May 2022 by Eddie G.
Thought this was a groomer which is why i went and it isnt. It's a self wash service for your dog. You pay $18 for what you could have just done at home for free and without the commute. I personally don't understand it. Also my dog still stank after it all (it was very dirty stray) the water simply wasn't soapy enough. Either way if you like spending money to wash your dog anywhere but home i guess this is the place for you.