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June 2024 by S&S Stores
These guys were on top of it. 10/10 recommend
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June 2024 by L Avatar
Horrible Customer service. Do yourself a favor and Do Not SHOP HERE!
Hidden fees. The workers are incompetent and messed up the transfer of two phones and porting in numbers. They informed me they were waiving the fees and giving me a bunch of accessories, then I was charged for all of it and had to call Verizon to waive the fees.
Verizon told me to go in and talk to them since they have the receipt and they refused to let me return the phone well within the return period then kicked me out of the store.
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June 2024 by kyla betts
Excellent experience!
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May 2024 by Jaden Varville
The customer service here is fantastic and quick! Answered all my questions and even became a new customer with Verizon!
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May 2024 by Bryan Klemm
Fast, easy, and personable.
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May 2024 by Amy Pamatmat
John was patient and very informed about availability of products and discounts I was eligible for
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April 2024 by Taryn Turner
Wonderful experience at Verizon. Robert was great, helpful, informative and patient.
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April 2024 by Holly Milner
just a very pleasant employee and very efficient
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March 2024 by Bridget M.
Do not go to this Verizon store! My husband and I were conned into getting a "free promotional item" which we later found was not free at all. Also, we were sold phone lines we didn't need. This is a Verizon franchise store. The manager there was not open and honest about his products and service. We like Verizon as our phone provider, but you would be smart to go to the corporate stores in Santa Rosa or Petaluma and never go to Rohnert Park store.
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February 2024 by Hien P.
customer service is horrible. one of the assistant had gf in. Talking about customers...
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February 2024 by Stof Hofer
Staff has been exceptionally helpful
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February 2024 by Lanique Fisher
Shoutout john! I got stuck in verizon with him during the power outage, he made it a fun experience and he got me out of there as fast as he possibly could
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December 2023 by Bridgette Browning
Isiah was extremely helpful! Thank you
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December 2023 by Michael Rubin
Great store and incredibly knowledgeable and helpful people. I would highly recommend that store
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December 2023 by C West
Awesome experience!! Phone's screen died. Got a new phone, case, charger plus got a free tablet. Wonderful, professional service.
