Sporting Goods in Rohnert Park, CA

“Bought a boat some years ago. Billy is so helpful with advice and getting me any parts that I need. I live quite a distance from Wind Toys and Billy is always willing to help me over the phone. And he's so patient with my questions when I need advice. What great customer service!!! You can't go wrong doing business with Billy at Wind Toys. He treats his customers like gold.”

“Went in here for a trampoline for the kiddos. Was helped quickly, informed about how to do it. They explained why it was taking longer than normal, because location of the trampolines, and whatnot. I told them. It didn't matter, I had time. Great service, great communication. Easy transaction. Couldn't be happier!!”

“Update: I finally got lucky and spoke with Roxanne, a Marmot CS Rep, and with her experience she listened to my order problems and she resolved them in a heart beat. Roxanne explained that the CS Staff was short-handed but they would be getting a dozen newly trained CS Reps next week to assist them. For some reason the XL EVODry Clouds Rest Jacket I purchased over two weeks ago was not available anymore so I asked her to go one size down since my last XL Torreys jacket that I purchased a month ago was a little large on me so a Large size should work well with me. Roxanne was nice enough to expedite my shipping due to all of the problems I've had waiting on my order and I appreciate it very much. I've upgraded my star rating from one to four stars due to Roxanne's quick actions although I do believe that Marmot's management was delinquent in their duties to alert their customers on their website to the delays that should have been obvious that were coming due to the lack of staff in their CS group. I would still rate Marmot's Management with One Star since they stuck their proverbial heads in the sand and ignored their Customer's problems! Marmot began from several friends in the 70's who cared about putting out quality products and providing great customer service. I've purchased tents and bags with the Marmot brand over the years and never had a problem, but I've always dealt with online gear sellers and never directly with Marmot. I made the mistake of purchasing recently directly from Marmot with the following expectations as currently stated on their site: Free 3-Day shipping and free returns on all orders. Terms & Conditions Please note: 3-Day shipping is the speed of the shipping. Orders take 1-3 business days to process before they are shipped. Please consider this timeline prior to your purchase. Marmot if you can't meet the shipping parameters you've stated then by all means update your website to state that it may take 2 to 3 weeks to process your orders and don't stick your collective heads in the sand and pretend nothing is wrong... It's now in the 2nd week and soon to be starting my 3rd week for me and I found out they don't have adequate phone service for any semblance of a Customer Service Dept. When I login to my account it still shows "Processing" whatever that means. Your company needs to take lessons from Patagonia and North Face when it comes to how to run a successful business...”

“Friendly and helpful staff who are able to answer questions about all the different items they stock. Can sometimes be busy very at the ticket counter, so be patient and someone will eventually help you out. If it is very busy, try again another day at a different time, if you don't have hours to wait.”