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December 2023 by Kaden S.
They helped me with a long distance move from San Francisco to Portland OR. Hannah was great from the beginning, with good communication and upfront about information. I got quotes from two other companies. One quoted me 1-2k higher, and said that I was getting a good value with this company. The other quoted me 1.5k lower, but used very aggressive sales tactics and made me feel uncomfortable about trusting them with my move. Very happy I went with this service. They got my moving permit for me and navigated parallel parking on a very narrow SF street that has a light rail going by it. I packed myself and the movers, Anthony and Jesus, were polite and professional. They were communicative about delivery time, and got my things to me in a reasonable time, even when their truck broke down and they had to take it into the shop. All of my stuff was there, and when I thought a few things were missing, they knew by memory that they'd actually put those things in the wardrobe box I hadn't opened yet. Would use them again.
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May 2023 by Lauren M.
This is long overdue, but I wanted to leave a comment about our experience with Santa Rosa Moving and Storage. They moved our 3 bedroom household goods from Santa Rosa to Southern California at the end of March. They were courteous, professional and communicative. I had a nightmare experience when I moved to Santa Rosa years ago and was very worried about this move. If I knew now what a great experience it would be, I would not have worried. From the very beginning Kim walked our house, gave us a great, competitive estimate and was very communicative. We knew exactly when to expect pick up and delivery. Both moving crews at both houses were friendly, efficient and knew how to pack goods and move them safely. I had NO breakage - and I moved alot of fragile goods. Moving is chaotic, but Santa Rosa Moving and Storage made it so much easier. I would definitely recommend them to anyone who needs a moving company.
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February 2023 by Antony R.
Moving is extremely stressful. Finding a moving company who delivers on all cylinders seems likely even more challenging in an industry riddled with scams and misinformation. After conducting many hours of research over several weeks for our cross country move, outrageous prices and declarations on both ends of the spectrum, we arrived at Santa Rosa where Hannah fielded our request. She was one stop shopping! After a thorough virtual walkthrough of the load, we received our quote by end of the day. She also booked our two vehicles we were shipping. We had nothing short of an incredible experience with all those involved in the move. Hannah was extremely responsive, and as I'd say "on the level". There was no hassle. No follow up needed. Our driver Chris Loran, met us on both ends of the delivery. Chris brought with him two excellent crews of experienced movers! We received all of our items in perfect condition. Chris apparently runs a meticulous operation and is an great ambassador for Allied. Santa rosa is an agent of Allied whom I had initially contacted. But if moving from Northern California, I'd encourage you to reach out to Hannah and the Santa Rosa team and avoid all the headaches I've read about working with other moving companies. Thanks again for taking some of the stress out of a stressful time!
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January 2023 by Elizabeth Kivimae Masters
Matt, Chuck, Terry and Kim were helpful straight forward and always took the time to answer my questions. It is such a stressful time when you’re moving and I appreciated how patient they were with all of my nervous questions. They gave me a good price yet the quality was still top-notch
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October 2022 by Lisa Ikeguchi
Juan was wonderful in helping my daughter move into her new apartment in SF. He had a coworker with him sorry but I didn't get his name. They were both wonderful. Would highly recommend this moving company. Thank you!!
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September 2022 by Jeff Patterson
I was shocked at how expensive this move to Montana was but the SRM&S quote was competitive and the final bill was close to the estimate. We experienced some damaged and lost items but it is unclear whether it was the packers or movers at fault. The packing itself went smoothly and the crew was very professional. The unpackers at the other end were not. Boxes were often not placed per the clear written box instructions, many items were not reassembled as promised and our bed was assembled incorrectly.
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August 2022 by Scott Elkington
Love this place, the people there go out of their way to help you.
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July 2022 by Jane Martin
Workers were prompt, efficient, and courteous. My things arrived on the earliest possible day, in good condition.
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March 2022 by Felipe Villalobos
I hired them through Allied Van Airlines. I'm glad they got me in touch with this company. Santa Rosa Moving and storage is a great company to choose for any move. I moved 2,400 miles and was a bit worried about getting a bad company. The price was great for the quality of service the whole team provided me with. HIGHLY RECOMMEND. My stuff got here promptly and without a scratch or any loss of items.
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November 2021 by Lindsey W
I had my first cross country move with Santa **** Moving who works with Allied. I had the usual pre-move jitters, but the office staff and my sales person *** helped me understand how the move would work. Throughout transit I called daily to check on the status of my stuff and they always had an answer or offered to get back to me by the end of the day. I cannot tell you how refreshing it is to finally call a business who answers with real people rather than a prompted call center.5 stars all the way!
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October 2021 by VANECHIA R.
I recently booked my cross country move with Santa Rosa Moving (through Allied). They will not actually pick up my belongings until December, but thought I'd leave a review just for this booking experience. I've learned that the booking process can tell you some things about what the actual move experience may be like. I was scammed out of about $1200 last month trying to use another company (North American Van Lines - avoid them like the plague ), so I was VERY skeptical when talking to any other company to complete my move. I contacted Allied and they referred my to their agent, Santa Rosa Moving and Storage. I wish I had called them sooner. Hannah was extremely helpful, answered all of my questions in the trillion emails I sent her, and promptly sent me an estimate with all of the other documents required. Additionally, when I called with more questions, Hannah actually answered the phone along with all of my additional questions as well. I'm hoping that the actual move experience will be as seamless as the booking process has been. This was the first company that actually made me feel comfortable after the debacle scam of the other company. I'll keep you posted about how moving and delivery day goes.
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October 2021 by VMarie R.
I recently booked my cross country move with Santa Rosa Moving (through Allied). They will not actually pick up my belongings until December, but thought I'd leave a review just for this booking experience. I've learned that the booking process can tell you some things about what the actual move experience may be like. I was scammed out of about $1200 last month trying to use another company (North American Van Lines - avoid them like the plague ), so I was VERY skeptical when talking to any other company to complete my move. I contacted Allied and they referred my to their agent, Santa Rosa Moving and Storage. I wish I had called them sooner. Hannah was extremely helpful, answered all of my questions in the trillion emails I sent her, and promptly sent me an estimate with all of the other documents required. Additionally, when I called with more questions, Hannah actually answered the phone along with all of my additional questions as well. I'm hoping that the actual move experience will be as seamless as the booking process has been. This was the first company that actually made me feel comfortable after the debacle scam of the other company. I'll keep you posted about how moving and delivery day goes.
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August 2021 by Brian Protheroe
Wow! Amazing service!We called and received a quote from another national moving company. They offered the phone number of another company foe a competitive quote. “Can they be serious?”Holy cow! Not only was Sausalito Moving (Allied) about 1/3 less expensive, the entire team was amazing. First, Henry who assessed the items to be moved was friendly, and a Saint. How many times did I call him to make adjustments, and never did he flinch. The crew (Sal, Juan and Miguel - I think) who packed, loaded and hauled away our household belongings made the process stress free. They were super friendly, on time, efficient and managed to shorten the period from two to one day. Also, they came the same day of street cleaning, and that didn’t phase them - they were innovative in getting the moving truck onto the sidewalk. Yay!I HIGHLY RECOMMEND you use Sausalito Moving!
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June 2021 by Dorsey Manogue
This company went beyond my expectations! I can’t begin to tell you how exceptional my whole move went.Kim & Hanna took all my calls and professionally and patiently answered all my questions.My movers Stephen & Shaun went above and beyond any work ethic I’ve seen. I’ve been in business for myself for 30 years and would give anything to find workers 1/2 as wonderful as those two were!My move from the zoom quote, to all my possessions arriving on the earliest date that was quoted, damage free, astounded me!Everything was set up perfectly in my new home and they even fixed my new broken door! Thank you all, I am grateful for such a wonderful moving Co!I will tell all my family/friends GREAT things about you!
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May 2021 by Meg Newman
This was a cross country move and we were hoping for the best. From the word go things went extremely well. Henry got in touch with me and set up an evaluation of what we wanted to move. He was calm, professional and quite helpful. He explained what needed to be explained and we had a few items that were high value and he instructed me on how to manage and all those items especially my adaptive bike made it safely. The men who came to pack delicate items were amazing. They were all incredibly nice, professional and worked extremely hard packing and loading. Everything they packed was moved perfectly. On the other end, it was the same thing. The men who unloaded were incredible- professional, kind and super hard working. They finished in 2.5 hours. My only concern is whether the people who did the hard labor were paid well enough. I was happy to pay for a great move but I just hope this company realizes how much the actual teams on the ground is contributing to their success. I did go out of my way letting the reps i spoke to know.
