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December 2023 by Rhonda Towner
The people at my branch are awesome! I have been hacked a few times and they ALWAYS get my money back. They don't cop an attitude when I get slow on my device. Services are great, free checking is included with my account. Very pleased with this credit union.
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July 2023 by Scott Sandovall
Business hours says they are open today until 5pm. They are not open. Nobody inside. Lights off. Very deceiving as I have business I need done today and this is extremely inconvenient for me.
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March 2023 by Sara W.
Always very helpful, staff is friendly and knowledgeable. I went in with a bunch of questions about the CD's without knowing how they work and Fernando helped me so much, they have great rates BTW.I went in again to meet with the financial advisor Leif Tinsley and he gave me and my partner options for even better investments. He was patient and made sure that what we did was really in our best "interests" with an understanding in people and long term plans.Thank you, we will continue with Patelco happily
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March 2023 by TF
I have been a long time Patelco member, the stars are for Alan at the Rohnert Park branch for helping me with my CC today minutes before closing time. Thank you!
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October 2022 by B L.
I called my Patelco bank (on Cleveland) for days because I wanted to buy a car and know you cannot just walk in and expect them to have a large amount of cash available. They told me they could only give me $1500. I laugh!!! They called the other Patelco bank in Rohnert Park AND messaged them to see if they had the funds, NO RESPONSE. So I drove there.I explained the situation and that I had to drive there because they never answered. The teller and her manager were extremely slow and began treating me as if I were applying for a loan. Began asking me personal questions about my occupation. I finally got upset and said you don't need to know all this and why are you asking? They told me my with-drawl would be reported to the IRS. I told them this was absurd, that I cannot buy a car with my own funds, that I have already paid taxes on. My other bank does not do this and I will no longer be banking with Patelco!
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June 2021 by a s.
Hats off to Marisol at the Rohnert Park Branch. She helped me with cashing in US Savings Bonds recently. A true professional. Earlier, I went to another Credit Union, who I will not name, and they essentially blew me off regarding this task. (But they're the biggest Credit Union in Sonoma County, so you figure it out...) So yes, Credit Unions DO cash in US Savings Bonds, IF you go to the right one! Thank you, Patelco!
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April 2021 by Trina B.
I LOVE THIS BRANCH! They are always happy to help. Today I went in because I was having trouble accessing my statements on my phone. Once I entered there was one person ahead of me. I was approached by Hamra the assistant branch manager, she asked me how she could help me. I sat down at her desk and noticed she had a beautiful amethyst crystal business card holder. We briefly chatted about it. For me that was such a pleasure. Hamra was so accommodating, friendly, & helpful. She showed me how to access my statements in a new way from what I already knew. I was so happy to learn something new today that would make my life easier. Her overall customer service was the AMAZING. I highly recommend this location to everyone! THANK YOU HAMRA!
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April 2021 by Anthony C.
The staff here is always alert, helpful & courteous. Tristan K. is very kind & professional (thanks) that informed & assisted me in a credit line 2 improve my credit score. I always enjoy coming here so thank you guys
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February 2019 by Shaun S.
Just called them to check to see if I was all up to date on my payments and I hate myself for not remembering his name but he was SUPER good! He EVEN knew that it was a late b day (whaaaat) very pleased
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January 2019 by Nick H.
nothing has changed. still unable to pay your car loan online. you literally have to call in. you can fill out an actual paper (print it offline and mail it in by snail mail or drop it off if you're not busy) and write in your bank routing number and account number but what a hassle. They need to move things along into easier payments. Wait time on phone call can be up to an hour or more. I've waited 2 hours to make a car payment before. Can't wait until my loan is done next year.
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January 2019 by Chris Hanson
This credit union is horrible don't use them
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September 2018 by Cris B.
Patelco CREDIT UNION: Is Also One Of The Finest In Financial Institutions. Which Is Growing Strong Everyday,Month, and Year.
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July 2017 by Renee McCorry
I've banked with Patelco for several years and have always found their tellers and staff to be warm and welcoming. They always acknowledge patrons and if the tellers are very busy the managers step in and keep the line moving. They inform me of new offers, rates, etc. I love supporting a local business. Great job Patelco!
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December 2015 by Nichole Ruys
Been with them for 12 years. They take care of any issue I have ever come across. They are kind and greet with a smile. They are great!!
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August 2015 by Cindy Mota
I like that they're open until 7pm. Everybody wins! :-)