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June 2024 by Trina Jahnsen
One guy at the counter. He goes on lunch and no one covers for him. We have to wait until he comes back. People deserve breaks but Costco should have coverage.
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June 2024 by Daniel Vesp
INCREDIBLE SLOW. It’s almost hard to believe how long it takes to get service. They should put a timer up, I’d guess it would be around 30 mins person to wait in line.
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April 2024 by Umi Hirose
I usually don't write reviews, but I had a super nice experience. So I want to everybody know.
Both of my rear tires were worn out, and they needed to be replaced immediately(yes, I should have checked them daily.)
George, the gentleman who helped me at the counter suggested all the possible options and led me to the best one.
I can’t thank enough to him. I also really appreciate all the workers to be flexible.
Thank you so much.
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April 2024 by A C.
2 weeks calling them no answer at all why even have a phone you might as well pay a little more for better customer service what a let down will not be coming back to get tires here what a let down it has been ! All I needed was to set up an appt for a flat repair I will just buy new tires again at this point even though I purchased my less than 6 months worst customer service hand down ps. This isn't the first neither
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February 2024 by Vicki F.
Costco Rohnert Park has terrible service in the optical department! Understaffed and totally unacceptable!
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February 2024 by Rob K.
Better of the two options and easier to navigate both interior and exterior. If I were to choose between here and Santa Rosa Ave I would choose here. Staff even seem less stressed by their workplace and workload in comparison.
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February 2024 by Cat Hospital O.
The tire center is horrendous. Long wait times, takes forever for them to answer the phone and then when they do, you are placed on hold for a very long time. I will never buy tires from here again.
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January 2024 by Lizette R.
Worst Costco experience ever. I am a new member and this was my first trip to Costco with my own membership. I was very excited but quickly was disappointed. I went to use the restroom and my boyfriend also had to go so he brought the cart to the outside of the restrooms. It was just one second until we switched and as I was taking the cart back to the correct side I was rudely spoken to by an employee. Who clearly was in a bad mood rudely waving me by and very clearly said "you're not even supposed to fucking be over here." I let her know that why I was moving. I have never been cussed at as I shopped at a store. I clearly was not trying to be on the wrong side and do not feel like it was necessary to be spoken to with such disrespect. She was middle age white woman in a black sweater and I hope that this does not happen again. I know that this seems like a small incident but it made me very uncomfortable and I quickly left. It was not how I expected my very first Costco trip would go and I will not be shopping at this location. People should be mindful of how they treat one another and if you are unhappy you should now work in customer service. I don't believe she is a good representative of this company.
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December 2023 by Zoe W.
It was about 1/2 before the tire shop closed and I stopped because my tire pressure light went on. I called first and they sa8d I coukd stop by, but when I arrived, the short motorcycle looking guy with the long beard was so extremely rude. It was obvious he wanted to go home, and told me to just put my spare tire on. Problem is, the brand new CRVs do not come with a spate, and all I needed was air, so I asked if he coukd kindly help or show me how to do it. He begrudgingly put air in, but also proceeded to tell me how stupid I was in a round about way. It is unfortunate that this person works with the public, especially since costco usually provides excellent customer service. This guy needs a jib where he won't interact with the public in any way
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December 2023 by Del Tyree
I came into the store for new tires. The guy that was working the desk wasn't very friendly and so I left without buying any tires. Can't believe this guy gets away with being so rude working for Costco
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September 2023 by Jody L.
Beware using costco travel. We've been a customer for 20+ Ysrs but we have never seen such onerous change fees. The 100% cancellation for modifacation fees is actually a doubling of the booking fee plus all other change fees.
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September 2023 by Paulina E.
For the pharmacy: horribly rude and patronizing to chronically ill people. I've never been treated so rudely and I've had this horrible disease since I was 12. Rite-Aid is much better and they have souls.
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September 2023 by Robert S.
Managed to have a tire failure from a pot hole on our way home and didn't want to push things on the donut. Stopped at the RP Costco. I also had some concerns about any damage to the wheel, itself. Will at the tire desk was terrific. He understood our situation, checked the wheel but, unfortunately, did not have the tire size we needed. He checked the Novato store for us which was on our way and they had it. They have a lot of bays and Costco is fortunate to have Will managing things. Highly recommend this location. Bob in Livermore
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September 2023 by Marvin D.
I Purchased, my dishwasher costco.com, supposed to come in for installation and the parts Upon being contacted by master pros, who is a horrible company do not let them into your home, they have no respect and very poor workmanship They refused to use my brand new air gap, they told me that they had to use theirs for their insurance, at $100, they just use cheap generic Contractor air gabs would you could buy for about $10 and takes less than five minutes start to finish to install Contacted Costco regarding this and had been up talking to 5-6 different people and finally got an answer that they support their installer company doing this Now I am paying somebody to reinstall the dishwasher correctly I strongly recommend not to use any installation from Costco Costco does not care about price gouging, and they give you the runaround I will never buy from costco.com for anything that they are offering to be installed ever again And you can usually find the item in the store for less money than what you can get from costco.com, yes, free shipping, but they jack the price up to cover the cost of the shipping
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August 2023 by Ruchira C.
Well regulated and well positioned Gas Station. It's very convenient to fuel up here since this gas station is mostly not very busy. Whenever we are at Rohnert Park to watch a movie, dine out or do grocery shopping, we fill up the gas here. I recommend to you to try the place.
