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March 2024 by Brandon C.
Do NOT go to this pharmacy. I would give them NO stars if I could. The staff has terrible customer service, they never have prescriptions ready or even worse, sometimes cannot find the prescription order. They do not know how to work with the insurance companies and most of the time tell me the insurance doesn't cover the prescription, even after I've used the insurance for this prescription before. They should do a complete overhaul of management and build a more competent and customer centric team.
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February 2024 by Eugene S.
Terrible slow! Always need 30 more minutes, then another 20 just for 1 item. Not recommend.
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December 2023 by Angela G.
Walgreens in Rocklin has consistently told me they are short of staff. Upon looking at Walgreen's complaints online, matters of slow/poor business practices are common with this store and the entire retail pharmacy operation. Walgreens complaints spread nationwide. During my online search. Particularly, California's Attorney General found the corporation liable for $2.8 million for taking time off employee's timecards and denying employees rest breaks. This takes me back to their shortness of staff issues and how that affects customers of their retail pharmacy operations. If you need medicine quick, don't rely on Walgreens to deliver. Walgreens (corporate name: Walgreens Boots Alliance) have harmed their reputation by not hiring enough staff, taking up to 5 hours to dispense medication to a needy customer, having no trained professional staff or pharmacist to speak to for holidays due to increase needs for medication during serious viral outbreaks is pretty serious. Dispensing of important patient medicine (anti-biotics) while being short on staffing during the holidays, taking up to 5 hours to dispense medication, failure to send out a pharmacist when picking up my medication, keeping me on hold for 30 minutes only to report the medication is not ready, after 5 hours is critical to a patient's health. Unfortunately, if you are sick and in need of immediate medication, suggest you pick another more reliable pharmacy. For someone in need of immediate medicine, this pharmacy is not for you!
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November 2023 by Kristin G
Refuses to give me my true prescription. Will say things like "yeah we already saved this prescription for other patients" and would say "do you want a lower dosage for half the supply, you have to decide now?"I had to remind them they had just said they reserved and saved my true dosage for other clients and then they were willing to reserve a lower dosage for me...Super inconvenient because I don't have a car and am moving in a week, so I'm trying to wait to have my right 30-day supply so I don't have to stress in a new location about getting a refill so quick....it's really messing with my focus on needing to move out of a hoarder house.Having to make so many calls messes with the productivity of my day since I have focus problems...and I've been dealing with this for 3 days now and have to wait till Monday to get my real prescription....hopefully they won't be out of stock at the new Walgreens pharmacy location that I do want since this one doesn't care at all about my medications.It's partially my doctors fault for continually sending my c2 prescription to the stupidest, least empathetic walgreens in the county. I've given my doctor the address of the new better walgreens 3 times and it's still sent to this stupid one.They also hang up on you often and are really rude from the start. I'm bring pretty rude at this point but yeah...they don't care about their patients.
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November 2023 by Brian D.
Worst Pharmacy I have ever dealt with. Called to verify when my script would be ready. I was told within one hour. Went to pick it up only to find out it wouldn't be ready for another two hours. They need to get on the same page with their central answering service. Absolutely unacceptable. I would give no stars if that was an option.
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October 2023 by Shafi Masoumi
If you have other option don’t come here, it takes really long time to prepare a simple prescription!
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October 2023 by FHB T.
They never have prescriptions done when they are supposed to be done. Most staff doesn't seem to be too nice. Can't seem to get through on the phone. They've closed the pharmacy without notice early right after they made me come back for a prescription since they forgot to fill it, then I drive down and it was closed. Sign was up and said short staffed. I miss rite aid.
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August 2023 by Kaitlynn C.
I showed up 15 minutes early for appointment for a flu shot. The pharmacist acting surprised like they weren't aware. I was turned away because they said they didn't accept my insurance even though I called that morning to make sure they did. I drove 40 minutes for nothing. Completely unprofessional.
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August 2023 by Bruno-Ali A.
Avoid this pharmacy!!!! I went to pick up my prescription, not ready, told a text would be sent when ready or to come in an hour. Never got a text. When I came there was a long line and everyone is being told they can't get their prescriptions because the pharmacist is on a break. This is a very busy Walgreens. Maybe they need another pharmacist on staff???
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July 2023 by Tom D.
In filling a new prescription recently I was told by a pharmacist the the medication was not covered by my insurances, Medicare and United Healthcare, and I would need to pay the full cost, $120. My spose was livid about this and conducted research with Medicare and United Healthcare, and learned that, indeed, this particular medication was fully covered by insurance. Returning to the store to seek a refund of my $120 and have the cost properly covered by Medicare, I was told that Walgreens could not help me and that I must go through Medicare. DOES THIS MAKE SENSE TO ANYONE? Walgreens made a mistake. Walgreens wrongly took my $120. Why should I have to work through Medicare to resolve an error made by Walgreens? This is the kind of pitiful baloney that is destroying Walgreens customer service reputation, and deservedly so.
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June 2023 by Damian Rodriguez
This is the worst pharmacy! EVER the pharmacists are so incompetent. When doctors clearly sends two medications I’m supposed to take and try to pick them up, they need a second confirmation from the doctor that is correct medication! It’s obvious they make it extremely difficult to pick up your medications. Don’t pick up from here
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May 2023 by Mike Novak
This place is the worst. Whenever I come to pick up prescriptions, it is a huge pain to get what I need. Jump through a thousand hoops and wait for them. You're on their time
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March 2023 by Reese Freeman
Consistently bad at getting a prescription handled in a reasonable amount of it. Takes more than 2 days, maybe longer but I end up calling by that point to make sure someone is actually working on it. Moving on to somewhere else for future Rx.
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February 2023 by tyler weber
Just rude
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February 2023 by Marcie M.
Walgreens a couple of years ago was my favorite pharmacy. The one on Sunset blvd in Rocklin but something happened and I saw a lot of new employees and the old ones gone. I don't know if it is management or what but customer service plummeted with the pharmacy in the last year. I see employees working but getting my refills or new prescriptions filled takes way too long. Like i said, I see employees in the back working like crazy but it's all taking forever and I have heard others complain about the timing of the pharmacy so I don't know who to blame about this. Walgreens, please go back to the way you used to do things it worked so much better.
